Areas Of Satisfaction

Areas Of Satisfaction - All areas, especially design, selections, consultation

Areas Of Satisfaction

Areas Of Satisfaction - Cleanliness, communication, and ability to stick to budget

Additional Comments

Additional Comments - Thank you all for the amazing work on our house. It is everything we had hoped it would be, and more.

Areas Of Satisfaction

Areas Of Satisfaction - All. All areas from planning to the final day were exceptional with craftsmanship, punctuality, and attentiveness in all areas.

Additional Comments

Additional Comments - The experience with Custom Craft was second to none. Amazing contractors. Would highly recommend.

CC describes itself as a 'full-service' contractor and that is indeed the case. From initial design concepts, permitting, demolition, build, and final punch list they keep the project moving forward until completion. George, the founding owner, oversaw our basement renovation nearly 20 years ago. Based on that experience, we didn't hesitate to contact CC when we decided to do a complete gut of our existing kitchen and downstairs bathroom. Since the scope of the changes involved a considerable disruption to our normal routine, we were concerned about how expeditiously any unforeseen issues would be addressed and how the rigorously the safety and cleanliness of the work area would be maintained. Mike, George's son, supervised the project and uses the latest web-based project management tools to allow us to collaborate on every aspect of the project on a day-to-day basis.

In short, the project was finished on time and we kept our sanity through the whole process. The entire CC staff and even the sub-contractors were pleasant to deal with, but particular mention goes to CC's designer, Grace Arndt, and to lead carpenter Kory Remick. Their expertise and diligence were instrumental in achieving our goals.

We've completed two projects with Custom Craft: a kitchen renovation in 2015 and a laundry renovation in 2024. Overall, we are pleased with the design, and both the kitchen and laundry represent significant improvements over their previous states. We have enthusiastically recommended Custom Craft to our friends, and they did an exceptional job with renovating their kitchen. However, in our latest renovation of the laundry room, some minor details could have been handled with greater care. We found ourselves having to perform touch-up work, such as filling nail holes and repainting. Additionally, certain larger holes were left unfilled, and despite Custom Craft's attempts to balance the washing machine (with cardboard shims), it remained off-balance, resulting in damage to a nearby wall.

Due to our constrained budget, we opted for a vinyl tile floor. Unfortunately, it wasn't made clear during the selection process that this floor would simply rest atop the concrete, essentially creating a "floating floor." After living with it for a few weeks, we've noticed that it creaks underfoot and doesn't seem particularly durable. In hindsight, we regret not stopping the project to opt for solid tile flooring, had we known about this detail beforehand.

Venting the dryer posed significant issues. Pushing the dryer back resulted in a dented duct, causing condensation when the dryer operated. Custom Craft's repair fell short, and communication regarding the fix was lacking. During the final walk-through, we highlighted the issue, prompting a solution involving widening the vent hole and covering the drywall with a panel. We were told the patch would be of the drywall and not a panel covering the hole.

Reflecting on the project, we wish these issues had been resolved before the final walk-through. However, we've found ourselves managing them independently. We still need to address a large hole in the molding, find rugs to dampen the noise of the creaky tile floor, and properly fix the dryer vent patch. The exterior dryer vent will also need to be replaced since it is not properly attached and the color does not match the siding. I know projects have deadlines and costs associated with fixes—I wish I could say they went above-and-beyond to make the corrections look amazing but only the minimal was done. Despite these challenges, we appreciate Custom Craft's prompt response to our concerns and their overall collaboration throughout the project. While they are a great group of people, we hope that their follow-through on fixes will match the high level of craftsmanship we expect from them in the future.

We’ve used Custom Crafts for many projects in our last house and for our current home. We have ultimate confidence in their integrity, diligence on the job, and trustworthiness. Our lead carpenter, Kory couldn’t have been nicer. Very professional team to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and attention to detail

From start to finish Custom Craft has been by far the best company to work with. They made the process as easy as possible!

Expertise

Expertise - Custom Craft were able to answer all questions and all individuals who worked on our project had al ot of expertise.

Schedule

Schedule - If changes in schedule did occur during construction due to unforseen circumstances they were proactive and communicated up front of the changes so that we were fully aware of additional days to schedule.

Construction Quality

Construction Quality - After dealing with many other companies Custom Craft has been the first company whose workmanship matched their office communication.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, timeliness, managing the workspace to keep us clean and comfortable

Additional Comments

Additional Comments - Custom Craft was a pleasure to work with. We heard many stories about the terrible process of renovation and we felt like we didn’t experience any of that. They delivered a beautiful product, on time, with outstanding communication and care for our space during the entire process. A+.

They did what they said they would do, when they said they would do it, how they said they would do it and within the budget upon which we both agreed.

Top knotch construction

Expertise

Expertise - Construction crew has a lot of experience

Areas Of Satisfaction

Areas Of Satisfaction - Custom Craft Contractors exceeded my expectations in terms of high-quality workmanship and everyone being easy to work with.

Additional Comments

Additional Comments - We are very fortunate to have found Custom Craft to mange our kitchen renovation. End-to-end design-build is what we were seeking, and they delivered! The design team worked with us closely through the entire process to build our vision and kept us well informed through their daily planner once the renovation began. We can’t thank Custom Craft enough for their quality of work, clear communication, attention to detail, and friendly crew that managed our project!

We were extremely pleased with the experience we had with Custom Craft. They delivered on their promises and their costs were as predicted. They were professional, responsive and skilled. I have already recommended them to two neighbors.

Expertise

Expertise - Custom Craft and their subcontractors were highly skilled and now that we have been using our kitchen and bathroom for the past 4 months, we appreciate their work and the small things they did to make our rooms more functional and beautiful (extra height on the shower door, raised height of the bath vanity, kitchen trim work, door stops on kitchen doors).

Communication

Communication - They were extremely responsive and we always knew what was going on. I appreciated Mike checking in with me and confirming things such as placement of cabinet hardware. Julie was also very helpful late on a Friday afternoon after the first coat of paint was completed in our kitchen and we did not like the color. She came out Monday morning and we were able to quickly pivot to a new color that we really like and feel is great in our home.

Yes, I have already recommended Custom Contractors to one of my friends who is looking to get quotes for their basement

Areas Of Satisfaction

Areas Of Satisfaction - Mike and Matt came out to see our floors when the work was first done and helped asses the situation. It was nice to know that they were there for us during that challenging part of the project and we appreciate their patience working with us.

I have recommended CCC - definitely.

Expertise

Expertise - I can't say enough about Matt. He was stellar in managing everything.

Construction Quality

Construction Quality - This is the best part - the quality of everything was exceptional !

We met with numerous design/build firms, received bids from three, and Custom Craft was the only firm who's bid was inside our budget range. The communication between Mike, Brittany, Matt, etc. and us was excellent and we always knew the status of each step of the project and all of our questions were answered in a timely manner. Considering the size and cost of the job, this was about as painless as it could have possibly been.

Areas Of Satisfaction

Areas Of Satisfaction - The design process was clear, straight forward, and our designer Brittany really listened to what we wanted and the proposed designs reflected that. Matt, Chris, and the entire construction team did an outstanding job. We were amazed at how much progress they made each day and the care they took to keep the job site clan. The quality of work was top notch.

Areas Of Satisfaction

Areas Of Satisfaction - Julie was excellent and really helped us make decisions that we are very happy with. Jon did a great job working within our budget and being transparent about costs. Mike and everyone else on the job daily were always pleasant and considerate.

I chose Custom Craft Contractors for their knowledge, professionalism, and honesty, and I wasn't disappointed. My two-story addition was a major undertaking, and it was done on time and on budget. Their team is full of professionals and artisans who were a pleasure to work with.

Areas For Improvement

Areas For Improvement - Custom Craft Contractors far exceeded my expectations.

CustomCraft contractors provided exceptional workmanship and expertise in our recent kitchen renovation . The project timeline was very thorough and efficient . On-site team was extremely professional at all times . Communication between homeowner and lead carpenter was effortless through the process, concerns or questions were addressed promptly and all timelines were meet throughout the process . Customer support following project completion has been excellent with regards to any minor punch list items . We would strongly recommend CustomCraft contractors to family and friends .

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and professionalism was exceptional . CustomCraft was extremely conscientious and attentive throughout the project . Construction timeline was efficient and project was completed within the expected timeframe .

On time, on budget and delivered exactly what we wanted. Had three projects done simultaneously, all went well. Pleasure to work with the team.

We have already recommended Custom Craft to multiple people because they did an excellent job with every aspect of our project

We have used Custom Craft so to complete two major projects - a kitchen renovation and more recently an update to our hall bathroom. Custom Craft will remain a go-to for our larger home projects. They make the renovation process pretty seamless, from design to project completion. Encounters with all members of the team are always professional, friendly, and courteous. The work site is always kept as clean and organized as possible. Even issues - when they arise - are addressed promptly and satisfactorily. The Custom Craft team is great to work with, and we would not hesitate to recommend them to anyone looking to complete a home renovation project.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations in anything, really; there was one issue with the cabinets, but they fixed it in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - I think I answered this with all the "5s." They exceeded my expectations.

I cannot say enough good things about our experience with Custom Craft! Everyone was thoroughly prepared, kept us informed at every stage of the process, was respectful of our time and our home...and the final product was even better than we expected. We are happy to recommend you to anyone and hope to be repeat customers ourselves!