The time it took and the amount of lost days, the mistakes that were made that had to be redone, the wrong materials, I noticed after they left the two shelves were not installed, and the time I missed for my own work & social availability have cost me dearly. Work that I couldn’t do during the 3 week installation cost me about $3k.
I don’ t blame the actual workers for the delays because they were told where to go and that decision was made by a higherup. I’ve been patient but the scheduling was terrible. For instance I was kept on hold the entire first day when I had to stay home all day for their arrival which never came.
Several other days were skipped costing me many hours of work & the wrong shower head was brought. The wrong shower panels were installed & had to be replaced. Before that the wrong material was poured under the base which had to be replaced because the manufacturer’s warranty was made void. The insulation was not installed in the exterior wall studs until the building inspector said was required. When they did come to install it, it took about 30 minutes and they had to leave without continuing work on the project.
I grew up in a contractor family of 3 generations and know about juggling three jobs. THIS WAS THE MOST STRESSFUL 3 WEEKS I HAVE SPENT EVER WITH A CONTRACTOR.
I could easily be vocal or use social media to bring attention to my experience or I could accept a refund of part of the total price of the job to make up for my losses but I will not keep quiet about my experience unless the company contacts me to make this fair.
The sales team was excellent, informative, easy to deal with. The demolition team, the installation team and the plumber all were very nice, professional and polite. Regarding the project manager team, Brandon and Nico: they did not seem informed in REAL TIME. Many times I was the one moving the weeklong project along by calling THEM, and only then there was action. I’m not sure what is going on in that department. Communication with them was more difficult then it should have been.
Because of the lack of communication and failure to address my concerns about the smell, which will be talked about in detail later, I would not recommend Long, nor would I use the company for future projects.
The 2nd crew was good
I would definitely recommend Long Home Products to a friend.
I’m pleased with the new roof, quick service and friendly crew.
The construction teams that removed our old installed showertub and replaced it with a walk in shower were simply excellent. However, the project managers (I think there were 3) were not as good. The multiple PMs did not keep us informed about what were our responsibilities. For example no one ever told us we were responsible for insuring the PMs got the approved inspection forms for both plumbing and framing. This resulted in delays and confusion on our part and required escalation to ultimately get the installation done on a Saturday. Our recommendation is a comprehensive plan managed by a single Project Manager and communicated to us as customers.
Overall, everything was fine.
The quality of the products speak for themselves! HIGHLY recommend.
The workers were on time and respectful of my property.
My initial contact with Frank Rosee and his sales associate was good. And my installation was done by James and Tom on the first scheduled day of my work.
However I was not warned about how slick the shower floor and bathtub was. I used the seat in the shower and scheduled the clear coat application as well as the grab bars done to perfection by Ernesto. Thanks Daniel R
Good product. It took too long to complete the job.
This is my 2nd purchase and I wanted a very well know high class company to work with
Professional from start to finish
The roofers were fast, efficient and did a good job.
Overpriced. Other than the shower install, the rest of the project I could, and should have done myself for fall less money and time. Shame on me. The vanity that was measured and the countertop was too small for the space and had to be reordered. The shower panels did not fit the space properly, and we settled for crown molding (which we are OK with) to fill the gaps. Installers were friendly but at the end of the day did a poor job patching up the demolition from the shower and vanity install. I'm glad I withheld part a portion of the final payment until the work was completed, that said, the final patch work was "adequate" at best. I still need to do some more plastering and sanding before I paint. The sink leaks. I left a voice mail a week ago, still no follow up.
I would recommend Long Home Products unconditionally.
Once project began, great communication with Jason, project manager. J7Thorough workmanship. Clean and professional. Attention to details and concerns.
Long Home products did a great job on our roof and gutters. The whole team did a great job from start to finish. We would recommend this company to anyone who wants peace of mind knowing that you will receive quality work on your project.
Would not recommend
The information I was given was not quite accurate.
Definitely would recommend Long Home Products to friends and families
It was great! Very clean work and efficient.
This project has been both a precision science and a work of art.
Initial presentation - no good material samples to match existing color on other side of roof. Result is a two tone roof. .Numerous delays for the installation. Final removal of material is taking about two weeks.