I feel there was some element of bait and switch as the design that was proposed the day I signed the contract was actually not possible when it came time to install.
Strongly agree
I would definitely recommend System Pavers to a friend. Our project was not completely free of problems, but the work crew was great about listening to my input and questions, and resolving issues in a professional manner. There are so many variables and nuances in work like this, and the crew and the managers seemed capable of handling any complication that arose. Ultimately, we were happy with the finished work.
Not sure I believe this was a bait and switch transaction.
James, Oscar, and Team did an amazing job. They were super accommodating and the job was done quickly. Highly recommend
Courteous, knowledgeable, and professional service throughout.
Amazing work and an amazing company! The entire experience designing and installing our patio was far better, easier, and faster than anything I expected. From the initial design with David to the walk through and check-ins with Rafael, the project manager, to the absolute artistry and incredible work the crew put into constructing our patio, System Pavers blew me away. No delays, no surprise costs, constant communication. What a great company, what a great team, and what an amazing patio!!
While the work done was very high quality, and the crew doing the work was excellent and supportive of our wants and requests, our salesperson completely soured us on System Pavers. I would never work with the company again.
System Pavers did a very fine job and I shall certainly commend them to anyone contemplating an outdoor project.
They did the work pretty well.
I was very happy with the job that I received. I am very happy with the finished product.
Project was completed on time, process was straight forward, crew was fast and left jobsite clean each day. All changes, project updates and all other questions were answered by Derrick and Garrett promptly and professionally.
I absolutely love my new patios from System Pavers. I went from one old concrete slab to TWO all new brick patios. I liked the bricks so much I asked them to redo our driveway as well. Cory helped us whip up a quick design on the spot, and the driveway was done in a day.
I wasn’t quite happy with the finished patio, I felt it was missing something. After contacting the boss and explaining, he sent a crew back out. They added a decorative border and it made a HUGE difference.
I love, love, love my new patios. I can’t wait to start having parties 🎈.
High project supervisor turnover (3 in 3 months), hiring third party crews who are just working for a paycheck, not caring about the property outside of the project, lack of onsite visits by the company, slow response times to concerns and established deadlines. The quality of the materials and project work are very good. You need patience levels that are off the chart
I actually already referred to two other people. Our sales consultant was friendly, knowledgeable and responsive. The installers who came were also very good. Very happy with the service.
System Paver’s surpassed our expectations!
Subcontractor of subcontractor only increased my expense and made it difficult to know who to speak with first.
Looks great
Amazingly quality work, product and team!
They have great followup.
The product management aspect of the project was a total failure. It started with the project manager immediately after we signed the contract, going on vacation. There was no replacement. I was basically the project manager and had to go every day to the site to tell the installers what to do. In the end, after a lot of back and forth, the paving part of the project was good. The subcontractor who did the paving was good, with a lot of my help. There was supposed to be a pergola constructed after the paving. There was a big delay in the shipment. Originally, the pergola was supposed to be there in a few weeks, but then it turned out to be months. Once the pergola finally arrived, it turned out to be too small. The paving company made the slab where the pergola goes to big. System Pavers never checked on them to make sure that their measurements were right. We had to order it again. It was very frustrating. We signed the contract in March, hoping for it to be done by the summer. It didn't get done until October. The project itself, in the end, was good. The project management from System Pavers was really not good.
Most certainly will
I love the result. The Project Manager, on the first day, said that it’ll take five days to finish the work, and he kept his word. The beautiful driveway was available on day six! The company’s merit is in the exacting management, craftsmanship, and the full attention to the owner.
I would not recommend System Pavers to anyone. Your sales team does not understand customer service nor do they try to work with me.
Overall, from start to finish, they did an excellent job with managing the project in a timely manner and with a very high quality product. I am very pleased.