The quality of the work is top notch. We had some trouble with having three to four different project managers and what we had originally req
The job, which David told me would take approximately 4 days, took over 3 weeks. (Weather accounted for 2 days of the delay.) The first 2 workers installed materials badly so the pavers and concrete were dug up and left in my driveway for the 2+ weeks remaining. One of those workers didn't return and the remaining worker -- a contractor -- did not always show up after that, since he had his own company and other jobs to do. His absence almost always occurred without any notice or communication. I stupidly assumed when signing the contract that paying for the premium design and price would result in a professionally executed job -- WRONG, WRONG, WRONG! I've thought maybe I had the "B team installers because my job was so small. I can't say because the "project manager", who'd show up and often leave before talking with me, didn't share the how's or why's for the most part. And I understand it's not good to share your company's dirty laundry, but I expected some transparency -- or apologies, or something! -- from someone higher than him in the company about the delays and mess that ensued. Serious mess in my yard and driveway for 2-3 weeks!!
Everyone I have dealt with from the project designer, Lidiana, to the project director, Oscar, has all been fantastic, professional, knowledgeable, and particular.
Sales person was difficult to work with. He was argumentative at times, not helpful or effective at solving a few issues and seemed to lack knowledge of processes. He was also not honest at times. Everyone else was fantastic- the sales person was not.
I truly enjoyed working with Jared and SP! I took over a year to make this decision and Jared was always there to answer my many questions. I trusted the company to get the job completed to my total satisfaction, but more so, I trusted Jared and knew he cared about my project. His authenticity and genuine nature is the ultimate reason I chose SP.
The crew did a great job and came back to adjust a couple things until we were satisfied.
The quality of workmanship is top notch, plus the assistance they provided with the design process.
No, insufficient knowledge of right of way requirements.
The work is of excellent quality. It is easy to refer to family and friends.
I think anyone who is serious about improving the look of their home and wants a lifestyle change will be impressed by System Pavers.
My second System Pavers project and could not be happier with it! Several years ago we had a patio and walk plus turf area installed, which I have loved. This year my husband suggested a paver driveway, so called System Pavers back again. I got carried away and ended up adding pavers to both sides of the house plus lighting for the front steps and yard. All looks amazing. We had a project manager change in the first week, which I was worried about initially, but our new PM, Jimmy, picked right up and got everything right. He was super to work with, every day making sure things were on track and to my satisfaction. Yes!
Overall had a great experience, would recommend to people looking for this kind of work.
The team was professional from start to finish. I was impressed with the quality of the pavers and the skilled craftsmanship of the construction crew.
They are supposed to come back tomorrow and repair a job they did less than a year ago. It has a 25-year warranty. The quality of work wasn't done right.
They were very good at managing the project.
Friends that have seen my new backyard are impressed and are asking for phone numbers.
When people are getting upgrades to their house, they should be aware of the area that is tracked to where they are having the upgrade to the house. I had damage to the side of my house when I had work done in my backyard. I didn't want pavers leading to the backyard, but they said it would come back, and I had the gardener put some grass there. The supervisor said he would come look to see what they could do, and that kind of got my hopes up that they would either plant some grass seed, put some steps there, make a plan for me, or do a great discount because I love my backyard. However, the way it was handled made me not want to deal with them anymore. If someone asks me, I'm just going to tell them to make sure to protect the trail to the project area extra carefully. System Pavers did not hesitate to let me know that I signed something saying that if there was damage, I was out of luck. I am a new homeowner, and I do love my backyard. They knew it was muddy on the side, and it had rained for a couple of days. They knew when I needed it done. They told me it could be done, but they rushed and did the backyard. The side of my house suffered because of that.
Justin Beard was very professional throughout the process and gave attention to the fine details.
They were very professional and met all my requirements. They cleaned up after leaving each day.
Easy to work with and professional
Everything went fine. It took longer for the HOA than the work. I would give them 5 stars.
They completed the job in a reasonable time frame and under the estimated time they provided. All of the workers did a professional job.
George and Tony were always on time. The process was one of the best experiences I’ve ever had.
Great service, high-quality execution, and everyone was extremely service-oriented, friendly, and overall easy to work with.
It was a pleasure to do nisness with chis and alez. they were timely and did an outstanidng job. did what thy said