DO NOT USE this company if you are in a Home Warranty situation - Ask for another provider to be sent. We are not sure if they aren't interested in finding the parts or decided somehow, they don't like us. Net: The technician and/or their 'parts' department made a decision that somehow, we do not have 'customary-wear/use' for our pedestal washer. The small plastic pin is a known issue, and their tech manipulated the door handle to 'take better pictures' to send to the home office - this positioning of the handle made the issue appear severe. That day via cell I asked my husband, the person who threw his exercise shorts, shirt, and underwear into the tub & shut the door, 'Is there any reason why/or did we do anything other than gentle?".... somehow their tech who had previously told us, "Wow, you take expert care of your machines, they are so clean, and I don't work on these often" decided that question meant we did something wrong. I asked my husband to be certain that I felt 100% comfortable we were 100% in line AND because I also asked is there anything else that happened, we should share to help him diagnose. Also, I was the one home to meet the tech while handling business calls vs. my husband who used it last. Again, this is a known issue, tiny plastic piece and we 100% did NOT misuse this washer - it had been previously covered and now we are left to pay for another opinion to fight the denial by our home warranty co. We have a timeline and this provider also told us they 'tried' to get Fidelity to change from their initial assessment to a revised assessment which Fidelity denied AND they then backtracked and shared that they still stood by their initial assessment that the issue was 'not usual & customary'. Unreal. Which is it? Why lie? Why not tell us? And the last straw is that I have provided them a week to write up what occurred from their perspective to send to Fidelity, and I hear Crickets. Nada. Nothing. I am now documenting with Fidelity what I need to do to ensure the unit will be continued to be covered going forward under the warranty I.e. Can we fix it? Who is approved to fix? Do we have to turn in a receipt? Etc. Waste of $75 fee and HOURS of our time. Do NOT use this company if you have a choice. I recommend also taking pre-tech visit photos/video AND then video of your repair tech evaluating vs. ever leaving the room to allow the tech to manipulate your appliance.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service

I already have recommended them.

Schedule

Schedule - They were great all the way around!

Likely To Recommend

Likely To Recommend - I already have recommended them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the personality and knowledge of the technician.

Recognized Excellence

Recognized Excellence - The technician was great, explained everything to me, took his time, and I was very appreciative.

Areas For Improvement

Areas For Improvement - They were excellent. They did not fall short anytime.

Areas Of Satisfaction

Areas Of Satisfaction - The tech was very knowledgeable and friendly. He took his time to explain.

Recognized Excellence

Recognized Excellence - Our tech. I forgot his name. All the staff I dealt with was excellent

Additional Comments

Additional Comments - Great job. I will use you anytime.

The Beyer Appliance Representative was pleasant and knowledge to work with. He even went above what was expected by sweeping the area behind my refrigerator (he had just pulled out to service it). He was quick to repair and was patient in giving me a complete understanding of what he was doing as well as how my refrigerator operates. Thank You

Recognized Excellence

Recognized Excellence - Yes, Ryszard J

Recognized Excellence

Recognized Excellence - All employees that provided service to us were top notch.