professional crew

All ready told many friends to use them!

They were great. Their customer service was outstanding. I would recommend them.

You’ll did good work except for the down spout wasn’t change that was the one that goes down to the ground.

Good communication and execution of expected work

Very professional to work with.

We were very happily satisfied. Everything went wonderfully and there were no issues.

I am documenting this review as of 1/4/2024.

Firstly, I want to acknowledge my direct collaboration with Darius regarding the replacement of my roof. He demonstrated exceptional customer service, friendliness, and responsiveness throughout the process especially with my questions.

However, I'm compelled to rate this business with two stars due to significant issues encountered, primarily linked to poor communication regarding hidden fees and change orders. Initially quoted $2,475.00 for the entire roof replacement, I encountered unexpected hurdles when the crew arrived for the job. They claimed the wood on the roof needed replacing, and an unnamed individual, reachable at 443-334-7597, mentioned needing 5/6 pieces of plywood from Home Depot. When specifically asked about additional costs, this person assured us there would be none.

Crucially, we were neither shown the damaged plywood nor gave explicit approval for the additional work. This individual proceeded without consulting Darius or any supervisor, and the subsequent bill reflected a $640.00 increase for the plywood.

Upon addressing this discrepancy with Darius, he mentioned a retrospective discount, which doesn't align with the original quote, comparable to others in the field. Despite multiple discussions, only a nominal $64.00 discount was offered, creating a frustrating back-and-forth situation. Darius also attributed the misunderstanding to advising us to contact the estimator, which was not true, creating a 'he said/she said' scenario and of course since he was not there, he would believe his crew member, who spoke little to no English.

My experience with Darius was positive, but the overall company lacks crucial elements: communication, professionalism, and integrity. Regrettably, I cannot recommend this company due to these issues. Being unexpectedly charged $600.00 for damage we never saw feels unjust, emphasizing the company's lack of transparency and professionalism.

I urge caution regarding hidden fees, change orders, and professionalism when considering this company. Make sure you record all conversations, especially with the workers who arrive at your home. Despite Darius's commendable efforts, the experience with the company, particularly the undisclosed charges, was a considerable disappointment.

The work was done in a smooth and efficient manner.

They were very professional from the first phone call to the end of the service. We really appreciate them for everything they did. They did it in a professional manner. They had very good customer service. The workers cleaned up after themselves. I enjoyed Charm City Roofing and would recommend them to anyone.

I have in the past used many roofing companies which were crooks. CCR did the correct repair job

If they can figure out their scheduling issues, they would be great. Overall still good value.

Very easy to work with they are quick but do a great job on your roof. We had some rot on our roof but they ripped it all off and replaced everything solid job!

They were very professional, knowledgeable, and customer oriented. Andy was very helpful.

Cost was reasonable but maybe that is why you won’t be blown away by the work. No one who came the day of the replacement spoke English so I couldn’t ask any questions or raise any concerns. Whoever answers the phones at the office is not very friendly or helpful or did not always respond to my emails. Always acted like I was bothering her.

The work is great, however the estimations they give are not accurate.

Charm City Roofing was very helpful.

My experience was professional, honest and timely. Good workmanship on roof and very detailed.

It was great working all the workers. They were very professional.

Charm City Roofing was a great company to work with. From beginning to end, they communicated with me regarding the condition of my roof and what was being done. I have already recommended them to my neighbors.

Overall very easy to contact, schedule, and have a work order put together and fulfilled.

Excellent service very friendly and nice staff

Charm City Roofing did an excellent job replacing my flat Baltimore roof. Beyond the work itself, their service when I had questions and a minor issue were unparalled. They made sure everything was finished to my satisfaction and went well beyond most companies in this respect.

The job was well done and efficient.

Very professional. Very thorough with the estimate provided and completed work in timely and professional manner.