Most helpful reviews
What is this?What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.- Most helpful
- Most recent
Order by:
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Show:
Review by Kyla D.
Broomfield, CO, on Jan 30, 2020
Exceptional Exteriors never posted building permit on my house so I don’t know if they actually took one out. They kept promising me final inspection (3 or 4 times) but never provided either. Didn’t do what they promised so I am not sure anything they said is true. Not good experience. Would not use again.
Response from Exceptional Exteriors, LLC
Jan 30, 2020
At Exceptional Exteriors we strive to provide the highest quality service and we always uphold our commitments. In the case of this particular project, the work was properly permitted, and copies of the permit as well as the final inspection were provided on multiple occasions to the HomeOwner. The warranty in place is in fact for 50 years as was represented. This warranty information was also conveyed to the HomeOwner.
Review by Daniel R.
Aurora, CO, on Nov 22, 2019
everyone I talked to and worked with was fine...only problem I had was ist scheduled work no crew showed up costing me a day of waiting around for them with nothing heard.....after that everything was taken care of...
Review by John B.
Centennial, CO, on Feb 25, 2019
communication at first was great but then when the problem arose, I had to start the communication to find out when repairs were going to happen.
Review by Scott M.
Brighton, CO, on Dec 19, 2018
I thought from start to finish, the EE team was professional, courteous, responsive -- top notch!
Review by Patrick S.
Evergreen, CO, on Dec 18, 2018
We were very happy with everyone we worked with at Exceptional. Anthony, project leads, crew, billing and service have been the best I have seen from any roofer/construction company in many, many years! This is the company you want working for you. I recommend Exceptional Exteriors highly. Thank...
Review by Whitney H.
Brighton, CO, on Sep 20, 2018
Not happy with the financial side of things. We were told we had to pay one amount and then got hit with a bill much higher than that on top on the over $10k we had to pay. They also processed payments out of our account without authorization. I feel like we were lied to and scammed out of money we shouldn’t...
Response from Exceptional Exteriors, LLC
Jan 18, 2019
Hello, your out of pocket expense was the same as on your contract. We did supplement insurance for code items they did not include on the original scope. Insurance did pay for those items. We never process payments without permission. If you feel your final payment was processed without your knowledge, please contact me directly at 303-386-4649. Thank you, Francesca
Review by Mary U.
Britghton, CO, on Aug 29, 2018
Due to the extent of the hail storm that caused much widespread damage to cars and roofs, I was able to get an up close look at some of the workmanship of some other companies and was blown away with the quality of Exceptional Exteriors work.The workers doing the installation of my roof were courteous...
Review by John L.
Fort Myers, FL, on Aug 11, 2018
Exceptional Exteriors was professional and completed my roof in a timely manner, most quicker than most after Hurricane Irma. I would recommend them to others.
Review by Evelyn L.
Centennial, CO, on Jul 17, 2018
Exex is a quality company, employs professional people, who are a pleasure to work with. My project was completed to my absolute satisfaction. In the event that I may need such work again, I will call again. I will gladly recommend them to anyone who may be in need of these services, in fact, I already...
Review by Maria D.
Cape Coral, FL, on Jul 02, 2018
Everything was great. My husband only has one complaint. The gutters need to be cleaned.
Review by Yvonne V.
Aurora, CO, on Jun 08, 2018
I AM EXTREMELY HAPPY WITH EXCEPTIONAL EXTERIORS. IN MY OPINION THEY LIVE UP TO THEIR NAME! I WILL DEFINITELY REFER THEM TO ANYONE & EVERYONE NEEDING A NEW ROOF.
Review by William D.
Estero, FL, on May 31, 2018
They worked on more than one property for me. I am happy with the service, but we had some miscommunications.
Review by Edward J.
Denver, CO, on May 21, 2018
The success of the project was structured through the operations guy, but the person who shined was Yon (or Jan) the sales manager. He was honest and was awesome.
Review by Donna B.
Fort Myers, FL, on May 07, 2018
They did a great job. They came in and made sure there was no nails left around or anything like that. They cleaned up really well after. I am pleased with the work.
Review by John P.
Lehigh Acres, FL, on Apr 05, 2018
They are excellent and know their business. I will recommend them to anyone.
Review by J.M.R.
Lakewood, CO, on Feb 12, 2018
Best experience we ever have had with roof replacement. Exceptional Exteriors lives up to its name, Exceptional.
Review by Patricia M.
Lakewood, CO, on Feb 10, 2018
I would recommend Exceptional Exteriors to anyone who has time for and enjoys following up multiple times on project progress and to anyone that doesn't need their work completed in a timely manner. It is not clear to me how a roofing company can fail a roofing inspection on a laundry list of items,...
Recent activity
2/20/20
Exceptional Exteriors, LLC received feedback from a customer in Littleton, CO.
2/07/20
Exceptional Exteriors, LLC received feedback from a customer in Elizabeth, CO.
1/30/20
Exceptional Exteriors, LLC received feedback from a customer in Broomfield, CO.
1/05/20
Exceptional Exteriors, LLC received feedback from a customer in Lafayette, CO.
12/10/19
Exceptional Exteriors, LLC received feedback from a customer in Lafayette, CO.
Flag this review
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.