Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by S.Z.A.
Allen, TX, on Oct 08, 2018
I originally had Paul Adams as my building/warranty manager, and unfortunately had difficulties in getting things done/fixed. There were a couple of specific things that I complained to Paul about (prior to move in): my garage floor was stained/dirty from construction and my landscaping (wrong plants...
Review by Andrew Y.
Duluth, GA, on Feb 17, 2018
I was not satisfied buying a new home that had faulty workmanship and being told its “acceptable standards of build.”
Review by John O.
Cumming, GA, on Jan 03, 2018
I would buy another home tomorrow from The Providence Group! They are top of the line.
Review by Robert M.
Arlington, TX, on Dec 13, 2017
My expectations of the quality and build was exceeded in regards to them finishing the project earlier than what they said. There were no corners cut to achieve an earlier build time.
Review by Michael F.
Duluth, GA, on Dec 07, 2017
There could have perhaps been better communication and feedback from the design center where some things went wrong along the way.
Review by Lu L.
Duluth, GA, on Nov 27, 2017
50% of why I bought my home was because of the house itself and the other 50% was because of Linda. She was great!
Review by Michell S.
McKinney, TX, on Nov 26, 2017
Overall I was pleased with my experience with Brye,Terah,&Janet. I would definitely recommend CB Jeni to coworkers and friends. I appreciate Brye for making sure I was satisfied with my new home. He went above and beyond to make sure all of my concerns were met in a timely manner. From the date I signed...
Review by Terri F.
Roswell, GA, on Nov 25, 2017
It was an easy process and I enjoyed working with the Providence Group. They provide quality service.
Review by Jeffery M.
Carrollton, TX, on Nov 22, 2017
We had an excellent experience with Southgate. Exceptional service was given by Richard Heckenliable and Tim Johnson. They personified professionalism and service to us, and we can't express how easy they made our home building process. Also we love our home and it's workmanship and attention to detail....
Comment on "Recognize Excellence"
Allen, TX on
Nov 21, 2017
My sales manager Stephanie Morgan and my construction manager Don Kelgard were outstanding! They both provided exceptional customer service.
Review by D.S.S.
Allen, TX, on Nov 21, 2017
Normandy Homes is far and away the best homebuilder I have ever encountered! Their attention to quality and detail really shows in every home they build. The level of customer service and knowledge I received from both Stephanie, the sales manager, and Don, the construction manager, far surpassed my...
Review by Sue M.
Carrollton, TX, on Nov 16, 2017
We are highly satisfied and recommend the Sales manager, Dustin Jones highly.
Review by G.R.R.
Arlington, TX, on Nov 16, 2017
Exceeded my expectations. Delivered as promised. The location is fantastic.
Review by Kunthea D.
Carrollton, TX, on Nov 16, 2017
They did my job quickly and professionally.
Review by Marlow B.
Arlington, TX, on Nov 16, 2017
Call me if you would like to know more on levels below 4
Review by William R.
Johns Creek, GA, on Nov 08, 2017
Was disappointed with the quality of Sheetrock finishing throughout the home.
Review by Jaya C.
Johns Creek, GA, on Nov 07, 2017
It was a wonderful experience and it is great quality.
Review by Susan H.
Fairview, TX, on Oct 28, 2017
It's a beautiful home for the stage of life that we are in. It is a way for us to downsize while maintaining a sense of comfort and beauty. It is sort of a little jewel box. It is well designed, well thought out, and a very aesthetically pleasing place. I love it.
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