Best crew and product I ever had and professional service - top notch 👍🥰

They were quick but expensive. We shall see if it was worth the $$.

Everyone was very courteous and professional.

Very professional, great work , super cleanup.

The crew were very courteous and hard-working as well

Yes, I would recommend these windows. Even the city inspector said how great these windows are.

Salesperson made this all sound great, however nothing went as discussed. Two months have passed since windows were installed and I still do not have window sills replaced that they broke. Was told they "guarantee" a reduction in my electric bill, it's actually gone up $25 the first full month (didn't count the month of install).

job well done

They left me with a sliding door with a broken latch. I couldn't lock the door for three weeks until they fixed it. I asked that they leave the lock and handle on the door they changed so that it would match the other doors, but they did not; they tossed out the handle and lock. I purchased Hurricane screens, which I was unable to install since they did not completely fit.

The installation went smoothly, and they were very neat in the way they did their work.

They did okay at the end, but they were very slow at getting the work done.

Job is still not completed. I had windows and doors installed by HPA in my home, the installers were great. However, dealing with the company themselves to try to get issues fixed has been a hassle. I can’t get the service department to call me back after leaving several messages, I’ve reached out to my sales rep. but no success there. I have a door shield that I ordered that I still do not have and I’ve been dealing with this since May. So, i have paid for a product i haven't received and no one at this company wants to address it. Final inspection can not be done until this shield is completed. I still have the stickers on my windows and pieces that still need to be added to the door. I would not suggest this company to anybody because the service is awful.

Windows are great, never came to complete the finishing tasks, can’t reach a person on phone when need anything

The gentlemen who came to install only spoke spanish. I do not. the door blind is crooked and when they put the manager on the line, he said this door was back ordered and i would probably not get another one. They broke the kitchen window taking it out over the sink and garbage disposal and left without cleaning up the glass. They trampled my bushes in the front .

No because I’m calling the warranty department and they don’t answer and leave voice massages and nothing. One of my window crack Still waiting for a call

The vinyl touch-up still hasn't been complete and I've been calling for months with no response. Please send someone to wrap up the project.

They were nice people. Very kind and generous with their time.

I am not likely to recommend them to a friend because of their lack of customer service and poor communication.

this company has not provided the level of customer service as advertised
Workmanship has been substandard - each service technician has no idea what the other service technician
has completed - or what the next step in the process is for project completion.

Easy to work with excellent work excellent material. I’m a very happy camper…

I gave them a two-star rating because of the cost. I was strong-armed into buying from this store and not given a chance to think when buying from the store.

Incredible customer service. AFTER the sale and install.

yes when we get this sliding glass door moving correctly.

its been a year and a half and all but one is installed wrongf and you failed inspection

The windows are very nice but my front door was not installed properly & therefore is not tight. I am also waiting for trim for it. But this pales in comparison to the fact that not one person, in over 10 voice messages left, has called me back to get me the paperwork needed so that I can receive my Safe Florida Home grant. I have been approved, have all of my other paperwork ready to go and have called HPA weekly for 10 weeks without one callback.