We were extremely satisfied with the result of the installation of the roof. The process was smooth, and the quality of the product is very good.
While the roof has the potential to be beautiful and live up to its warrantied years, there are issues that were not corrected. I had a general contractor doing a remodel so they were the primary communicator and overseer of the project. They had their usual companies they use for roofing but I liked the Interlock roof so they went through the steps to get things done through them. I have never been more sorry. My father spent his entire career in the roofing industry…first as a roofer, then sales, then as an inspector. I sent pictures to him of issues to make sure I wasn’t just being finicky and he would wend back reasons why things needed to be corrected. As I tried to say the first thing to Patrick when he finally came out to my house, he scoffed and walked off. I had already gone over everything with my contractor so I left him to go over the rest as I was not going to be treated as such at my home. It didn’t go any better. He swore at my contractor and said none of these things were happening. Then sped off. We have had no resolution and given Interlock is proprietary, we can’t even go to another company to get these items fixed.
Great looking product
The work was good. There was a language barrier between myself and the subcontractor. If I had any questions, they couldn't provide the answers to them because they didn't understand me, and I couldn't understand them.
Great experience. Our roof looks beautiful. Everyone involved was professional. Highly recommend.
I would recommend the product, however, I would advise others that the installed product may not look as it does in promotional photographs.
Many of the tiles are dented during installation. The tiles can have an uneven, non-uniform appearance. I had not anticipated this.
Overall great product, craftsmanship and service
They came in and did exactly what they said they were going to do.
Great product, professional and personable staff
The presentation by the sales representative was very informative, professional and not high pressure. The work crews worked quickly but efficiently and paid attention to safety protocols.
With our changing weather and high winds, I think it is the best roofing option today!
We just love the roofing.
One and Done! Roof should be good for our lifetime and our kids lifetime and possibly our grandkids. Keep the farm in the family :)
They were courteous and very efficient.
I really like the look of the roof after it was shingled. The crew was courteous and did a excellent job.
It is a great quality product and looks awesome. The installation went great.
I saw an Interlock roof installed in our neighbourhood before I even knew what it was and immediately loved the proud confidence but subtle undertone of the roof (charcoal slate). Years later we sold that house and had the chance to renovate our new house and Interlock was my 1st choice. We struggled during the renovation to justify the cost of the roof and put it off to the very end but in the end we bit the bullet and we're so happy we did. The roof lends such authority to the rest of our renovation, simultaneously making the house look incredible while also ensuring it feels timeless and part of the neighbourhood. On top of all of that, I need to add that the people involved with Interlock have all been incredible. Randal the sales person was the epitome of no-pressure, supportive sales. Todd was excellent to work with to schedule the install and Vlad and his team were the most professional tradespeople I've ever met. Timely, clean and presentable, quick at their job, incredible with our kids and aware that our house was a home and that the clean up at the end of each day helped ensure our kids were safe.
Interlock Roofing-Seattle provided professional service and the people are
easy to work with.
If there are any issues on your side, they'll take care of it, and also answer your questions.
It is a little difficult to interface with the Ukrainian workers, but it worked out using a translation app to communicate. They'll get better as they go, so it's not an issue; everybody needs to work!
They have great workers and there were no problems.
For composition type roofing, they do need a better magnet to pick up the nails.
They don't deal honestly with their customers, and you have to watch them the whole time. You contract them for one thing, and they subcontract for something else. You need to check with the sub's contract and compare it to what you contracted them for because they try to skim.
They were very skilled and professional!
Very happy with the product, the quality of the work and everyone involved with making my project go smoothly.
Interlock Metal Roofing has the worst customer service communications I have dealt with in a long time. I hesitated to complete this survey because I believe the product is of good quality. I also wanted you to experience what is like to wait weeks/ months for a reply!!
We are very pleased with the material; it is the best-looking metal roof around. While they were able to work with our solar company by providing the fastening points, they had difficulty coordinating with the electricians installing a new electrical mast. This is a rare challenge for any roofing company; I expect Interlock rarely has any issues. Also, they quickly solved a leak at our chimney when it was reported. Interlock has a very fine product and a competent crew. We love the finished product.
The product is excellent the installer was a true craftsman but it took a lot longer to install than I thought but in the end I would highly recommend it.
I recommend Interlock completely and without reservation.