About this company
J&M Keystone, Inc.
J&M Keystone, Inc. was established in San Diego almost 40 years ago. With over 100 years of combined experience in emergency water damage restoration, reconstruction, and other specialty cleaning, J&M is a full service restoration contractor. We hold a California contractor’s license with B, C15 and C54 classifications and are equipped to handle all types of property damage such as Residential, Medical and Commercial Facilities.
GuildQuality surveys
Photos 4
Customer satisfaction
Of 1388 customers surveyed, 520 respondedReviews 448
Of 520 respondents, 448 left a reviewRecent reviews
Shayan
They did a good job. However, the problem was that they showed up sometimes without letting me know. Sometime, they would call a few minutes ahead or just knock on the door. The scheduling system was not good, but they did do a good job.
Leroy G.
My experience was very professional and very accurate. They did exactly what they said they would. If there was a problem, they fixed it. The installers were very nice and very clean. I had no problems.
Cody J.
Professional company that will exceed your expectations - will hire again
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The timeline of my repairs was done as quickly as possible with minimal error - continued feedback from the company was also provided.
Noe M.
If they could correct the problems, I would recommend them.
Rakesh S.
The quality of the work was wonderful.
Daniel M.
Very good quality work
Karina H.
Absolutely wonderful from start to finish. I had a leak in my guest bathroom which seeped into multiple rooms. JnM did a wonderful job in repairing everything impacted. The staff was professional, helpful and resourceful.
Additional comments
Recognized Excellence
Recognized Excellence - Raymond, Marcus, and Mike B were absolutely wonderful to interact with. They addressed all of my worries and questions. They also left my walls looking great!
Joan G.
My dealings were mostly with Patrick Bustamente. He was very friendly, accommodating and professional.
Review in San Diego, CA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with my experience, as they did a nice job with the floors.
Recognized Excellence
Recognized Excellence - I think Brittany was good and would like to recognize her.
Pamela S.
Couldn't have asked for a better, more professional and courteous team.
Fida Z.
J&M Keystone, Inc. was very professional and quickly responsive.
Additional comments
Areas For Improvement
Areas For Improvement - J&M Keystone, Inc. did not fall short of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - J&M Keystone, Inc. exceeded my expectations in terms of going above and beyond, quality products, and communication.
Recognized Excellence
Recognized Excellence - I would like to recognize Michael and Brittany for their exceptional service.
James T.
Additional comments
Communication
Communication - Brittany was especially helpful in keeping us informed.
Additional Comments
Additional Comments - I am glad that it is done, and we appreciate the effort your Team made to complete the project.
Review in Chula Vista, CA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the timeliness and responsiveness of J&M Keystone. He was able to correct any issues. He kept the timelines and was here when he said and did what he said he was going to do.
Recognized Excellence
Recognized Excellence - I would like to recognize Michael.
Deon K.
I experienced a few minor hiccups, but overall great workmanship, professionalism, and quality work.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Manuel for his exceptional service. David Bailey was great. Brittany was exceptional to talk with. She is a genuine asset to the company.
Giacomo P.
Additional comments
Recognized Excellence
Recognized Excellence - Michael an the guys who worked on the project deserve some recognition! Good Job!
Additional Comments
Additional Comments - J & M Keystone is a well organized company.
Ralph H.
Additional comments
Areas For Improvement
Areas For Improvement - J&M Keystone did a excellent job. I’m very happy with the work they did.
Misty W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Everyone at J & M was not only professional but also really knowledgeable. They're standard of customer service top notch.
Review in San Diego, CA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the installation of the floor. They were pretty quick about installing it.
Shay R.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am absolutely amazed with the kitchen and the tile work that they did. They did our kitchen and bathroom.
Donnalee D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - With Scott Knox & his detailed professionalism. With Patrick who had a great attitude, kept me in the loop & answered all my questions. All workers were great.
Paul D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the person who was assigned to the job, Perry. He was great to work with.
Yolanda A.
The entire crew of J & M Keystone was very experienced and dedicated. Due to their expertise I was able to get back in my house quickly.
Review in Santee, CA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their hard work. They were very determined and worked hard. They didn't slack off or take a lot of breaks. They were studious about their work.
Sorrell J.
installation crew was organized and professional lead by Ray
VELASQUEZ M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied with everything. Steve Frick. was absolutely wonderful to work with. Their subcontractors were all very professional, and worked hard.
Recognized Excellence
Recognized Excellence - Steve, Frick, and Felix
Additional Comments
Additional Comments - I can’t say enough good things about J&M restoration.
GuildQuality
Customer feedback report
