I have already recommended Legacy to several neighbors who retained Legacy to replace their roofs.
We had multiple staffing changes throughout our year and a half- got confusing with who
They were fantastic.
Terrible project management. Took forever to complete our project
Our service rep seemed to be oblivious of our claim status initially believing it was declined. Afterwards, he was supposed to follow up on damaged siding, but never did.
The work still has not been completed to standards. No-one at Legacy would take responsibility for sub par workmanship and horrible communication. What company gets into a shouting match with a client that is being charged 30,000.00 for sub par work. What company tells the client they are "not a premium job just an insurance job"
I did not have a great experience with Legacy and wish I had done more research prior to committing to a contractor. The signing of a contract seemed forced/rushed, only to find out that they didn't offer some of the services I was interested in (metal roof). The communication through the process was extremely disappointing as it would take weeks to get a reponse/update, and when I did, the information provided was not accurate.
work done quickly and cleanly.
Will do.
no way
Excellent sales and service
Steve Lipovetsky and John Spivey could not keep anything organized and incorrect details kept popping up in the job, wrong window dimensions and finishes, wrong elevation details, incorrect financial resolution details, incorrect final invoice. On a scale of 1-10, with 10 being exceptional service, the entire process was a 2. The job is complete. Glad it is over. I will never hire Legacy or a company like that to handle projects on my house again.
Very professional and friendly to work with start to finish.
Legacy Restoration provided poor quality salesmanship and did not understand their product or application to my situation. It took them 2 years to get my project completed, and I am still not happy.
My daughter noticed, after they left, that there was a dent on the fence located in the corner at the front of the house.
Excessive charges for upgrades to insurance repairs were disappointing
Legacy was professional, courteous, and great to work with.
Quality work and great people.
The work that was completed was done in a timely manner. However communication about scheduling and billing was not talked about unless specifically brought up by us.
Alex Honeyman was great. But the window wrap crew
The communication wasn't super great from the time I signed the paperwork to the time the job was scheduled.
They were really good. They were very thorough, clean, and quick.
Legacy Restoration did a great job! The crew arrived as the sun came up. Unpacked their truck, set up, and worked quietly. The site manager was great. They were done by 2:30.
On the high side of pricing and I’ve had a few pieces of siding fall of within the first few months
I would probably look for someone else in the future who does not just play the middle man. I will be looking for a contractor who is the entire POC for the whole project from adjuster to installer.