I would Legacy Restoration for their professional work that was beautifully done.
Great communication, easy to work with, wow. They helped us fix an issue with our solar panel company that wasn’t even their fault. Super impressed. They really went above and beyond.
Very Professional and easy to work with!
My original Service Rep, Ariel Gonzales, was very attentive and polite. He kept me informed during each step of the project and answered my calls promptly. Suddenly in the middle of the project he the left the company. The work continued and the installers were polite and did a very good job. Even though the work on the roof and gutters continued and was done well, the overall project management suffered by lack of communication and unanswered calls and texts. I never knew the status of the project overall or what I should expect next once a job was completed. Ariel Gonzales’ replacement, Travis Lockert, only became more involved, it seemed, when final payment was due. When I discussed my concerns out to him, instead of addressing my concerns in a positive way, he chose to deflect and blame me for the lack of communication. At that point, his attitude was more like, “Well, we are done, now pay up. Up to that point, I was very pleased with the work and the people, especially with the initial project management done by Ariel Gonzales, who was attentive, informative, and very thorough. When he left, the customer service aspect of the project was never the same.
Professional, worked with insurance, timely completion of project. However, still waiting for promised Referral payment.
Professional, efficient, and the work was completed in a timely fashion.
No, I would not. They came to do my roof, and they put the wrong skylight in the wrong place, and they won't fix it.
Their communication is very lacking. I don't know what their administration personnel were doing. It was difficult contacting them. I had to speak with three managers before they could do my roof. The installation crew were amazing. I don't recommend their administration personnel.
We’ve used Legacy twice in last five years. Our experience was better the first time. That’s why we came back. The overall experience was not as good this time.
Would not recommend
Would not recommend them to friends at all.
Very poor communication and timely follow up.
They do great work, but are VERY misleading about everything else.
They were fast and cleaned up my yard really well.
Everyone we worked with was professional and thorough.
They arrived on schedule and did the work in one day, which I was pleased with.
Did a great job on my roof
Good quality work, field supr very responsive
I am satisfied with all aspects of Legacy Restoration operation
He was a fantastic liaison between me and the insurance company
The workmanship in terms of the roof replacement was outstanding, I couldn't ask for better. However, the overall process was confusing and, in some minor points, disappointing.
Legacy Restoration did a great job of following through on all the steps with great communication all throughout the process.
I will make paid recommendations for your company. Much like your services, nothing is for free.
You didn't finish the whole job, you guys did the roof, but the siding is still still not done. Communication was terrible.
The repairs to my roof didn't come together the way that I thought they would or the timely manner that I thought it would be. There were a lot of supply issues this year. They did the roof quickly. I went with them because I thought they would do all three things at one time. I waited for the gutter work and the siding and they eventually pulled out of both.