Most helpful reviews
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by Monica B.
Stone Mtn., GA, on Sep 03, 2022
The service exceeded my expectations from start to finish. My roof was past the stage of repair and Pinnacle was able to find me great low cost financing in order to completely replace my entire roof. Suprisenly the roof on my shed was replaced too. This company went beyond the basic service over and...
Review by Andrea H.
Decatur, GA, on Mar 01, 2021
Back in December we had siding installed on our home and are extremely pleased with the work! In spite of COVID, to our surprise, our order arrived a couple of weeks ahead of schedule and was completed just in time for Christmas! Our representative Robert, was prompt for all appointments, friendly,...
Review by Laurie S.
Marietta, GA, on Jun 26, 2017
We had attic insulation put in. The sales person showed us a product I really liked but when they installed it was a completely different product. My husband looked it up and it showed as possible being better but when he called the manufacture they said it was not put in correctly. They are suppose...
Review by Richard A.
Jackson, GA, on Nov 19, 2016
They were clean, professional, and the job started and finished on time.
Review by T.H.M.
Braselton, GA, on Nov 15, 2016
The Pinnacle representatives were always upfront and professional. My roof was covered under my insurance and I had no idea I had tiles that were recalled a number of years ago along with some hail damage. All I had to pay was my deductible and with a wave of the wand I had a new roof. It was very...
Review by Wayne R.
Dandridge, TN, on Nov 08, 2016
They did a very professional job.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much! Please let us know if we can do anything else for you!
Review by Johnnie F.
Jonesboro, GA, on Oct 25, 2016
They were quick to respond to any issues that I had.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much! We are so happy you are pleased! Please let us know if we can do anything else for you!
Review by Carole D.
New Tazewell, TN, on Oct 20, 2016
The installation boss was very knowledgeable and did a good job as a whole. My low ratings are due to my dissatisfaction with the crew coming late and only working a few hours on the days they did show up; thereby extending the project a couple of weeks longer. Also I was asked to sign a statement saying...
Response from Pinnacle Home Improvements
Nov 08, 2016
I am so sorry your experience wasn't great. We strive to make our customers happy as best as we possibly can. Please give our office a call and we will try to do our best to satisfy you. Thank you!
Review by Vertis T.
Ellenwood, GA, on Oct 19, 2016
I am very satisfied with the service and will use them again.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much Mrs. Turnipseed! We appreciate your review and if there is anything else you need please do not hesitate to call us!!
Review by Jim T.
Jefferson City, TN, on Oct 18, 2016
They did a good job. We were happy with the crew. They did an exceptional job.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much for your response! If there is anything we can do for you please do not hesitate to call us!
Review by David G.
Dacula, GA, on Oct 17, 2016
From start to finish Pinnacle was with me every step of the way, was very clear in their process and timeline, and everything was done as said and on-time. I would definitely recommend them.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much Mr. and Mrs. Guynes! If there is anything else we can do for you please let us know!
Review by Fred P.
Locust Grove, GA, on Oct 17, 2016
I am the President of our neighborhood HOA. I know that our neighborhood has used Pinnacle Home Improvements, anywhere from 5-12 times already. We have all been extremely satisfied.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much!! Please let us know if you need anything else!
Review by Leon B.
Alpharetta, GA, on Oct 17, 2016
I would recommend to anybody. They are a wonderful company. We will only deal with Pinnacle.
Review by Craig B.
Knoxville, TN, on Oct 17, 2016
Pinnacle Home Improvements, did a great job.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much! Let us know if you need anything!
Review by Dewayne H.
Powell, TN, on Oct 17, 2016
They work fine and if there ever is a problem I know they would come out. As far as their work, they did a great job!
Response from Pinnacle Home Improvements
Nov 08, 2016
We appreciate your response! Please let us know if you need anything!
Review by Marsha S.
Marietta, GA, on Oct 16, 2016
This was my third home improvement project with Pinnacle. Work was done quickly and correctly, and the site was left perfectly clean. I'll definitely call them again for any future projects.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you so much! We are so happy your experience was great! Let us know if you need anything!
Review by Amelia B.
Stone Mountain, GA, on Oct 15, 2016
They were very effective in establishing and starting the claim process for the insurance company. They were great.
Response from Pinnacle Home Improvements
Nov 08, 2016
Thank you! Let us know if you need anything else!
Review by Lauren R.
Marietta, GA, on Sep 27, 2016
The sales associates was knowledgeable and communicated well. Everything was done in a timely manner. I had an issue after installation and contacted them multiple times. I kept being told that I would get a call back and I never did. It has been over a year now and my concern/issue still hasn't been resolved.
Response from Pinnacle Home Improvements
Oct 18, 2016
We apologize for any miscommunication, I have personally called and left message for you. Please contact us and we will resolve any issue.
Recent activity
9/03/22
Pinnacle Home Improvements received a review from a customer in Stone Mtn., GA.
3/01/21
Pinnacle Home Improvements received a review from a customer in Decatur, GA.
6/26/17
Pinnacle Home Improvements received a review from a customer in Marietta, GA.
12/14/16
Pinnacle Home Improvements received feedback from a customer in Roswell, GA.
11/19/16
Pinnacle Home Improvements received feedback from 2 customers.
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