Overall Experience

Overall Experience - Very satisfied with the work and the entire process.

Second time using Premier, Aimee is amazing and brings life to our ideas while keeping in mind functionality.

Job very good

Installers Professionalism

Installers Professionalism - The entire crew were professional, friendly and respectful of our home.

Job Site

Job Site - The crew cleaned up everyday.

Overall Experience

Overall Experience - The entire staff and crew are friendly and helpful.

Areas Of Satisfaction

Areas Of Satisfaction - This company has high professional standards.

Areas For Improvement

Areas For Improvement - None.

Process Improvement

Process Improvement - No

Recognized Excellence

Recognized Excellence - I can't single out any one person as they all did their Jobs wonderfully.

Additional Comments

Additional Comments - I would highly recommend Premier Kitchen and Bath for your home projects.

Professional Completion

Professional Completion - We still have a couple things to resolve but that's very understandable given the pandemic. So grateful that our project was complete JUST BEFORE the world fell to pieces. So not a problem and I'm sure it will all get done when it's safe to do so.

Areas Of Satisfaction

Areas Of Satisfaction - Design advice, willingness to "flex" a bit to our situation, workers stepping up to do not just "acceptable" but exceptional work.

Areas For Improvement

Areas For Improvement - None.

Process Improvement

Process Improvement - No

Recognized Excellence

Recognized Excellence - Bruce was just excellent. I so appreciate his advice -- he was right about a couple things I wasn't sure about -- and his willingness to listen to the things I turned out to have been right about.

Additional Comments

Additional Comments - LOOOOOOOOOVVVVVEEEEEE our new kitchen.

Project Manager

Project Manager - Kent was outstanding to work with. Flexible, Knowledgable and solution oriented. He is a great asset to Premier.

Installation Quality & Workmanship

Installation Quality & Workmanship - Everyone who worked on this project was great to work with and did excellent work.

We’re very pleased with the design guidance and professional construction we experienced. Our two bathroom remodels look terrific.

Project Manager

Project Manager - Kent was always available for us when we had questions or small issues. His attention and alternate solutions ensured we were happy with the finished remodels.

Every opportunity we have we are likely to recommend.

Process Explanation

Process Explanation - They provided me with a calendar of every event that was going to happen and what was going to be happening each day of the construction project. Kym was very knowledgeable and also he was a great guiding light on what was current and the kind of design and functionality versus what we had that was 20 years old. He was not at all pushy in signing the contract and get the project started. He was extremely accommodating and came up with an outstanding design.

Installation Quality & Workmanship

Installation Quality & Workmanship - Unless other vendors were interviewed all of the trades that worked on the project are employees of Premiere Kitchen and Baths and came in with a great attitude and a very strong work ethic. They were here on time. They cleaned up after their work beautifully which was a big deal to my wife. I just think for people looking at this review having people that work for the company rather than subcontractors, we could really tell the difference.

Overall Experience

Overall Experience - 10.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the design, the workmanship and ultimately the end product.

Areas For Improvement

Areas For Improvement - They didn't fall short, they exceeded our expectations on every component from start to finish.

Recognized Excellence

Recognized Excellence - I would like to recognize Kym and Kent. I would also like to recognize Bryan, Martin, Jeff, and the entire team. Everyone that was physically at our home did great work.

Areas Of Satisfaction

Areas Of Satisfaction - The designer, the design concepts, Kent's follow-up, we were totally satisfied with the whole experience. They were courteous and receptive to fixing any problems.

Recognized Excellence

Recognized Excellence - Laura Casey, our designer, and certainly Kent, he oversaw everything and hes just extended himself beyond. The workers and their craftsmanship is exceptional.

Kym is great designer , very professional and courteous . he put together a "Dream " design for our special floor plan ...Greg followed up personally on SITE to any questions and correct any minor issues we had .

What a great company! Exceptional customer service throughout the renovation process. Aimee was fantastic in her design of my new bathrooms while working with our budget. Kent was always available. Any problem was handled seamlessly. I would not hesitate to recommend Premier Kitchen and Bath to anyone. Thanks so much for all your hard work.

Areas Of Satisfaction

Areas Of Satisfaction - We certainly had a favorable impression when we first me with designer Laura and were very comfortable signing a contract. She was responsive and the team assembled by Kent for the project was first rate. It was obvious they have been very careful in who they select to be the craftsmen who come into your home. They worked carefully and expertly...you never felt they were rushing. The polite crew would always set aside a few minutes at the end of the day to clean up the work space. We were very comfortable having this carefully selected crew of craftsmen in our home whether we were present or not. It really was as good an experience as one could ever have with a company engaged in the remodeling business. Highest marks go to each of the essential components.

Recognized Excellence

Recognized Excellence - Really the two leads should share in the top recognition category. It is hard to imagine two better persons to work with than Laura and Kent.

I was very happy and would highly recommend them!

Schedule

Schedule - We had a problem, but they kept me informed. I was very happy.

Value Received

Value Received - I think I paid a little more, but I was happy with the way everything was handled.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with being kept informed and the quality of work.

Recognized Excellence

Recognized Excellence - I think everyone involved should be recognized for their exceptional service.

Additional Comments

Additional Comments - I think they were fabulous.

Recognized Excellence

Recognized Excellence - Francisco who did the tile work on our bathroom was at our house quite a bit. He did exceptional work and was very friendly with us and our dogs. He cleaned up the bathroom and our patio as much as possible every day before he left.

Outstanding quality and service!

Areas Of Satisfaction

Areas Of Satisfaction - Top quality materials that will last and provide excellent functionality.

Recognized Excellence

Recognized Excellence - Francisco and Nate!

I enjoyed working with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in terms of the quality of materials.

Recognized Excellence

Recognized Excellence - I would like to recognize Francisco, the tile setter, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - all areas

Areas For Improvement

Areas For Improvement - none

Recognized Excellence

Recognized Excellence - All were excellent; was especially impressed with Bill's work ethic. He's an asset to your company.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail with many of the workers was exceptional. I appreciated the fine craftsmanship and pride the crew took in their work.

We love our kitchen!

Recognized Excellence

Recognized Excellence - I would like to recognize Kent for exceptional service. We appreciated his hard work.

Areas Of Satisfaction

Areas Of Satisfaction - Working with Aimee she is very knowledgeable and detail oriented. She didn't miss a thing and was so easy to work with.

Recognized Excellence

Recognized Excellence - Aimee and Kenten two great people Premier is fortunate to have them.

As a side note - after the work was done, I was talking to a friend and she told me she had used Premier for her kitchen and she was very happy with the work too.

Likely To Recommend

Likely To Recommend - As a side note - after the work was done, I was talking to a friend and she told me she had used Premier for her kitchen and she was very happy with the work too.

Areas Of Satisfaction

Areas Of Satisfaction - We had a concern about the water temperature in the main shower - it seemed the water was cold when the dial was set to hot, and vice versa. It took about 20 minutes and they had it corrected. On another side note - the crew had taken photos on their phone of the plumbing before the tiling was done - what a great idea! Using these photos the problem was solved easily and quickly.

Recognized Excellence

Recognized Excellence - Kim was very helpful - we still have our kitchen to do and he will be the person I turn to for help. MANY thanks Kim!

Sales Knowledge

Sales Knowledge - Laura was amazing! She took the time to get to know us, and guided us through two successful remodeling projects. Her expertise lead us to making changes in our home that we never thought were possible.

Kym Davis was an excellent design person and was open a very flexible in his thinking about what wanted to accomplish. I thought drop off a materials and having them sit on the patio for as long as it did was not what I would have thought was an idea approach to staging the work and it ultimately became a nest for scorpions that found their way into the house. The install crew was very careful for the most part but is obvious that was place where the company was attempting to save a dollar. We also had the install supervisor question design items based it seemed on his preferences. However, overall this was not a bad process because everything was done in-house. We have done remodels in the past and a stop shopping experience is the way to go. Thanks Premier Kitchen and Bath for our beautiful bathroom upgrade.

I would highly recommend Premier for both small and large projects. It is great to have the project planning, material selection and orchestration under one roof. Our neighbors watched our project from a distance and continually remarked on the timeliness and professionalism of the crew and the fact that they always ended the day cleaning up the project area. We couldn't be happier with the final product.

Kym Davis was wonderful to work with. High quality work.