About this company
Quality First Builders, LLC
Established in 1992, Quality First Builders, LLC has been serving our neighbors throughout Central Florida with professionalism and integrity. With coverage in Orange, Seminole, Osceola, Volusia, Sumter, Brevard, Lake, and Flagler Counties, we are never more than a phone call away for all of your insurance restoration needs. Show more
Established in 1992, Quality First Builders, LLC has been serving our neighbors throughout Central Florida with professionalism and integrity. With coverage in Orange, Seminole, Osceola, Volusia, Sumter, Brevard, Lake, and Flagler Counties, we are never more than a phone call away for all of your insurance restoration needs.
From emergency services to completed repairs, your project is managed by knowledgeable staff. Our relationships with most major insurance carriers allows you the peace of mind to know that your property repairs are being handled in an expedient manner, allowing you to return to your home or office as quickly as possible.
When damage strikes your home or business, we know time is crucial. With our nationally recognized computer estimation software programs, we are able to provide you and your adjuster with a fast, accurate estimate so that the process can be expedited and repairs can get underway. Our clients appreciate our one-on-one approach to restoration and hands-on project management. With over 25 years of experience in commercial and residential restoration, you can rest assured that your property will be given the utmost attention and quality workmanship. Our relationships with major insurance carriers speak for themselves; call our office for a list of companies for which we are a preferred vendor.
We are licensed, certified, and insured. In most instances we work directly with your insurance company and mortgage company on claim payment and can accept personal check, Visa, and MasterCard for your deductible. Please call our office at 888-385-1527 to speak with a claim specialist; we are here for you around the clock.
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GuildQuality surveys
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Customer satisfaction
Of 982 customers surveyed, 221 respondedReviews 179
Of 221 respondents, 179 left a reviewRecent reviews
Tyler V.
LeBrenta was really awesome, super sweet, and very professional.
Karen S.
I was very impressed with Nick Anderson, the Project Manager, and the handling of the claim
Fredric J.
I had a few issues with the general contractor. but we did work a lot of it out. But I received a bill saying i owe dthem but when i did the numbers they really owed me and when i called never heard anything back. This was over 3 months after the job was completed and I sign a paper stating that the job was finished and paid in full.
Clif B.
From start to finish QFB Property Restoration Project Mgr Todd Ray and Contents Mgr Mileidy Mari kept us informed, coordinated all activities and workers and followed up with us on every detail. I recommend QFB Property Restoration amd would use them again.
Xorene B.
Quality First Builders are very prompt and very caring. They make sure their work is 100% satisfied. They are so good. I would recommend them to anyone. They were always on time. Everything was well done. They made me happy. What I see in them as a company is really awesome. The guys were wonderful. Nick was so awesome and wonderful. He made sure that they work was done, it was done completely and that I was happy about it. Quality First Builders is good and a very, very wonderful company. I would use them again, and again, and again if I had too.
Adam J.
I was very happy with the work and had no complaints.
Jesse B.
I have been business for over fifty years as an engineer. I really like them. They are really courteous, professional, and polite. I am really happy with them. They are good people.
JAMES D.
The claim process with Quality First Builders was a long drawn-out process. It was really not their fault. It was just the situation with a hurricane.
Kaplan L.
Fabulous company.
C.L.R.
Buy or beware!
Response
Charlotte G.
Our project manager Todd was outstanding!
Jamie J.
There are still finishing some items.
Michael B.
Only reason it is two stars is b/c the sub-contractor did a decent job. QFB's estimator took over a month to get an estimate back to me and thats only b/c I kept reaching out to him and QFB's office line. The project manager was onsite for no more than 15 mins throughout the process. He honestly looked at the job as below him by the amount of time he spent onsite and the lack of communication. Would recommend look at other local companies before using them.
Cynthia J.
After the beam fell in my living room and I reported it to the insurance, Quality Builders sent a person to prepare for the repair. I was told that they would begin, but nothing happened, then they sent another person and again there was a delay. However, once QFB sent "TrueBlue total house care" to my home, things changed. This company worked tirelessly on weekends to complete my repair. They did a fantastic job.
Cynthia O.
Fast professional and courtious
Stan S.
They changed supervisors three times. Each time it took a week or two for the new guy to come out and get started. One young man said if they would just let him do the job he would be done in two months. It was frustrating, it took forever.
John C.
The General Manager assigned to our job was not available for follow up and missed many deadlines he had communicated especially in the Thanksgiving, Christmas holiday periods. Work ceased on our project numerous times with no alerts or explanations provided. Consequently, job completion took two to three MONTHS longer than originally estimated. Subcontractors used seemed very professional but were hampered by poor direction provided by the General Contractor. Also, the GC resigned near the end of the project and I was never given this information. He also suggested I sign a work completion document so Insurance Company payment could be made to QFB. He assured that the pending job items would complete even though this document were signed. Without warning, he resigned from QFB days after our conversation.
Response
Review in Orlando, FL
PM Inform Progress
PM Inform Progress - He was outstanding, professional and thorough.
Will D.
Glen went out of his way to find the correct hinges to fit our cabinets and made the changes we asked for. Except for the function of one drawer we are satisfied with the quality of the cabinets and workmanship. Glen was always respectful and helpful. It took a bit longer to complete the job but most of that was due to our being out of town. The installation was precise and well done. A time or two appointments were canceled or no one showed up but all in all we are happy with the results.
1LT C.
Our gratitude goes out to Quality First. When we had an issue with mold that needed remediation because someone in our house has a very severe mold allergy, QFB did a careful, excellent job. In particular, Bob Hutchinson provided extraordinary leadership: concerned, compassionate, superbly competent. Todd Ray led a team of great performers who communicated consistently, did what they said they would do, and always seemed deeply committed to doing their work well. This is the first team of workers we've ever let have access to our house without our presence because they earned our trust.
Additional comments
Overall Services
Overall Services - We are tremendously impressed with the leadership and communication of the team, as well as the work.
Response
Review in Chuluota, FL
Additional Comments
Additional Comments - John Frawley was an extremely knowledgeable and professional individual. He did a fantastic job organizing and completing all repairs in a timely manner. Well Done John!!!
Bert H.
Additional comments
Additional Comments
Additional Comments - Couldn’t be more pleased Excellent job John Frawley always went the extra mile any problem he took care of it right Away Outstanding Company
Review in Orlando, FL
Additional Comments
Additional Comments - Overall my experience with the remediation team was seamless they explain to me what was gonna happen they were present for the packing and took care of everything they packed cleaned up after themselves the day the 10th went up they explain to me exactly what was going to be happening they answered all my questions and provided a wonderful service I highly recommend Quality First
Ivan M.
It was great dealing with Robert Carrasquillo from start to finish. He was always friendly and informative.
Response
Julie O.
Additional comments
Process Improvement
Process Improvement - No they were extremely professional and accommodating. I could not of been more pleased with Todd and his team.
GuildQuality
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