Friendly staff, quality work and reasonable costs.

Professional company who knows their trade

At the end of the day I think I would recommend RJW, but I'm on the fence. It was a large project and all big projects have their issues and challenges. There were a few things that were concerning in this process that have left me feeling a bit uneasy about the future durability of the windows and the project itself. I also think the windows themselves were overpriced.

Foyer window was originally delivered as double hung when it was supposed to be picture. You made that right, just calling it out.
Basement windows were not included in project, although I was told by our salesperson that they were. Shame on me for not going through the perspective contract with a fine tooth comb, I was just trusting that he captured the request. We added, had to incur additional cost. The quality of these windows is VERY poor. Plastic hardware that has already broken and needs to be replaced (Jim is aware and ordered it), and will likely break in the future. Provides very little security. This was disappointing and I would not recommend you sell this type of window going forward.
Our ENTIRE original project team was fired or left the company. Tyler was our original PM. The crew that installed the majority of our windows was fired due to lack of quality in their work, I heard mostly around Doors. Although I was assured our windows are in good shape, this definitely has me concerned and is unsettling when I think about the amount of money invested in the project. I could be driving a Porsche ;)
New project team led by Jim did a great job. Appreciate Jim's patience as we solutioned the foyer window outside capping (still in progress).
We chose to do black painted windows, which essentially doubled the cost of the project. I love the look of these windows today, but it's evident to me already that these windows will be an issue down the road with scuffing/scraping and I'm sure at some point will have to be repainted. Sigh. I guess that's a topic for a different day, and maybe a different homeowner. Lastly, after spending $60K, the windows are still dirty. There is PVC inside all of the window sills that needs to be vacuumed and handprints, suction cup markings, and sticker residue on some.

Already did, to my brother

After some minor mix ups with the windows (not their fault) they came and did a difficult installation in the snow in a single day. Everyone they sent was courteous and careful in our home and they got the job done!!!

Excellent service

The crew worked all day to install 6 windows and a sliding glass door with great attention to detail. The door had rotted wood under it, which the workers replaced. Fantastic job, money well spent.

The workers did an excellent job and follow-up with their supervisor was also top notch. Workers were efficient and clean. The windows look beautiful.

We had an amazing experience with RJW from the moment we called to our first appointment. They were prompt in response and scheduling our appointments. Alim who was our sales representative, was very helpful in helping us decide the right plan to the specific design we ended up choosing. He helped us understand the whole process and answered all of our questions in person and over the phone. RJW is a great company to work with and they completed a clean installation. We’re excited to share our experience with our family and friends. Also looking forward to thinking through more projects RJW can help us with in the future.

Outstanding Work!!! 😁😁😁

Every RJW member we worked with was polite and professional and took the time necessary to explain each step of the process and answer questions

Professional Services- from the purchasing the doors to installation. Highly recommend RJW

Excellent work and craftsmanship.

Great company very helpful and everything was on time or before as promised. Installation was very professional and prompt also very neat.

As much time as I had to spend at home during the installation process, I am not sure that others would be able to. I would more than likely recommend but would also describe my experience.

We would recommend RJW to our friends and family.

Yes

on time clean and did a great job.

I am very likely to refer RJW to my friends and family in the future.

from start to finish the process was smooth, I felt comfortable with every step of the process; communication was great from start to finish, and most importantly, the cost that we paid was the best around.

We are very happy we chose RJW to replace our roof. They are very professional and really care about providing quality work. Our roof is absolutely perfect and our house looks amazing. They cleaned up and didn’t leave a single trace of debris. They scheduled our roof within a few days of hiring them. Would highly recommend them.

Very professional. They do what they say. Job well done!

Everyone in the office seemed to know who I was and what I was talking about whenever I called. Project manager was always accessible.

Easy and informative quote process, fast materials order, fast and professional work.

The sales, office staff and project manager were great. The workers that did the job did some damage which was taken care of but should not have happened. RJW took care of all of the issues but if they had just taken a little care in prepping the area there wouldn't have been a problem.