Very poor quality for the money.

These are the major issues that I had with Robinson.

1). Measurement error caused major design after signing the contract. The issue wasn’t found until execution.
2(. The plumber ripped up my yard when trying to find the water line into the house.
It was right where it was suppose to be m.
3). The plumber caused a link when he removed a temporary hose bib.
RRCH refused to reimburse me to the leak.
And didn’t pay for me to hire someone to find the water line into the house for them .
4) The plumber left pipes un insulated,
Did not properly vent the master bathroom.
The venting issue caused me to smell sewer gas for 5 months. Robinson refused to take action to look at the venting. I had to hire a plumber for RRCH to get the plumber to fix the venting issue.

6) quality of the cabinets are very cheap
7). Flooring issues- but have flooring contamination has admitted to the quality issues and promised to them.
8)

Their work is excellent, and everything is right on target. They are very professional.

RRCH are good to work with but some of their sub contractors are over priced for the average quality of work they provide. I think RRCH needs to review the sub contractors periodically.

They did a super job. I loved their work. They took care of everything.

Clients can have complete confidence in this company’s professionalism and integrity. There were no lengthy delays or surprise costs in completing our project. They know the area and what subcontractors do quality work.

Quality work and enjoyable to work with this company.

RRCH provides high quality, honest service and is without peer in Alachua county.

We were very pleased with all aspects of our experience.

Robinson Renovation & Custom Homes, Inc., is the kind of business all contractors should strive to be. Their communication system is superb, every person connected to the company was professional, reliable and friendly, and each and every step was monitored to the most minute detail.

I have been very satisfied with the quality and service or the various projects you have done for me.

We have already recommended them, and they are on the job!

See notations. A referral would come with many cautions.

I have already recommended RRCH; and, if we decide to get our bathroom renovated, will go to RRCH. They were excellent at all levels, from planning, ideas for the designs, coming up with the designs, being flexible, helping us with our selections, carrying out the job, and really paying attention to detail and caring that things were done right.

Additional Comments

Additional Comments - We have been delighted with our choice in working with this company. We found them very skillfully, honest and fair with pricing. We highly recommend Robinson Renovation & Custom Homes, Inc.

Great people to work with and they did a great job!

We had an exceptional experience working with the whole team at Robinson Renovation & Custom Homes. They were helpful with design, sorting through and picking out finishes, and were incredibly helpful to us in navigating living in the home during the renovation. They were also willing to add additional projects to the initial scope of work, as needed. We would definitely recommend Robinson Renovation and Custom Homes to a friend!

Additional Comments

Additional Comments - We would build another home with Scott Robinson and I would gladly recommend them to anyone asking.

This was the second project we had for RRCH. We were pleased with the first project and equally pleased with the second. I've already recommended RRCH to other neighbors who asked how satisfied we were.

Yes.

I would highly recommend them especially for their design and build capabilities.

Very efficient builder, all builders should copy eefort.

I liked their level of professionalism.

Areas For Improvement

Areas For Improvement - RRCH did not fall short of any of our expectations. The only suggestion we would have is it would have been a nice touch if a month or two out from project completion if Mr. Robinson or his designee would have stopped by the house to see the final completion and to check to make sure we were satisfied with all the work. We did appreciate the RRCH had professional photographs taken which were shared with us.

Areas Of Satisfaction

Areas Of Satisfaction - When we decided we wanted to make some changes and additions to the house we met with several potential contractors. All of them basically asked what did we want them to build and did we have our plans? Mr. Robinson was the last contacted and we were immediately very impressed by his approach to our project. He visited the site and spent a considerable amount of time touring the house with us, taking photographs and listening to what we thought were areas/changes that would solve some of the issues we were experiencing with the current layout. He then discussed with us some possible solutions based on his prior experiences in maximizing space and renovating older homes. We were thrilled with his suggestions, many of which, had not even come to mind. We knew at that time that we had found the right contactor for our job. Shortly thereafter, we had our first meeting at their office where the entire process was explained by Mr. Robinson and Mrs. Entrekin. Their professionalism and organization was prominently on display as they walked through the processes they have in place. We believe that RRCH has outstanding, time proven processes in place that are the backbone of ensuring the necessary and effective communication between RRCH, the owner and subcontractors and suppliers. We were impressed by all the information contained on their wonderful website and their project documentation such as the line by line scope of work and the use of selection sheets. Their staff is very pleasant, efficient, helpful, responsive and knowledgeable regarding their specific area of expertise. We really enjoyed the working relationship we established with Mrs. Entrekin who is an all-star with RRCH. While we expected some obstacles during the construction process we were pleasantly surprised to find there were very few issues that arose and any that came up were quickly resolved to our complete satisfaction. Best of all there were no surprises with any change orders, etc., and it was evident that RRCH always had our best interest at heart. We had an outstanding onsite superintendent Mr. Justin Barber who kept us advised as to what would be happening at our project on a daily basis. He worked hard to foresee and eliminate potential problems or delays. He also gave us several suggestions which helped facilitate the work we contributed to our project. The quality of design and workmanship exceeded our expectations. We have received numerous compliments from our neighbors not only of how good the house looks but are most thrilled with their comments of how the new construction blends so wonderfully with the original portion of the house. We owe all of this to Mr. Robinson and his expertise in remodeling and renovating older homes. The bottom line is most every component of the project and process exceeded our expectations. We are thoroughly enjoying all the new aspects of our home and believe any potential client would receive the same outstanding experience and product.

I have already recommended RRCH to a coworker and a neighbor down the street!

With reservations as to making sure expectations that are created are then met.