They can nail shingles to a roof. Anything beyond that, including management, billing, oversight, etc, or anything more complicated like a flat roof or gutters, and you'll start to see the wheels come off. Numerous issues throughout the process, from scheduling, navigating insurance, damaging the home during installation and doing sloppy work, to bigger issues like removing then not replacing gutters for weeks, causing a huge amount of water damage in my home.
If/when things go wrong, this is when the real issues begin. You will not be able to get a quick resolution. You probably won't even be able to get a returned call or email. We would go weeks without hearing from Sela when we were having major issues, despite constant outreach to them. At one point, they even threatened to put a mechanic's lien on my home, when they'd never finished the work or sent an invoice.
Hiring Sela cost me at least 100 hours of my own time, thousands of dollars, and 17 months of frustration and anger. I'll never get that back... I thought hiring one of the biggest companies in the metro would be the easiest and best way to get a new roof. Don't make the same mistake as me... do not hire Sela. This is one of the worst companies I've ever dealt with.
maybe and maybe not
Too many problems with scheduling and color of garage roof.
They are easy to work with. They pay attention to detail. They are committed to quality work product. They provide exceptional service delivery.
They did a good job. They followed through. They were very conscientious about their work and what they did. Their workers were very polite and respectful.
I would not wan to be associated with a firm makes the missteps made during our projects,
They are basically the best.
See below
Good price and quality. They did our roof in 2002 and had them back to install this one. Timing of the roof replacement was due to tree damage.
Sela Roofing & Remodeling did a good job; they took care of it in a short amount of time, and I'm happy with the new roof and gutters.
I was impressed with the knowledge level and work ethic of the crew.
Sela handled everything and made it so simple for me.
Everything went as planned. It was great work by Sela Roofing & Remodeling. I have no complaints.
The color, aged copper, looks spectacular on our home.
The project was not done to what was communicated or expected. The communication around the project between the salesperson, the project manager, and the work team was terrible. Our complaints were not resolved.
2 years later shingles buckling all over. I specifically wanted a new drip edge installed, they charged us for this but never installed it. Asking about it now they claim what was on there was the only thing that could be installed. When the product on the house was made to be installed over drip edge. Lied several times saying they didn't charge the insurance company. When i called insurance, they said we should have gotten the drip edge installed, as we were charged for it. What they did was leave the old damaged and dented piece of trim on that was there when we bought the house, nailed directly to the fascia. This provides a direct route to the soffit with little to no waiting time. When they are asked about it now, they say they didn't install it because it isn't code.
Now, something that i pay for, does this have to be code for them to install it?
Aside from that it took them 2 years to finish the job, they left 3 mason jars full of nails all over the yard, sealed off all the fresh air intakes almost killing the furnace, unhooked bathroom vent and left it that way, later came back to remedy mold (this took them 6 months). They called us repeatedly for months about getting their check (insurance hadn't yet sent it because Sela didn't submit their final claim no complete the entire job).
Now im stuck with a job to get drip edge installed which as a line item costs about 200$ for all that we would need from a home depot etc. But contractors charge around 5500$ because of difficulty of installation when not doing at the same time as a roof or siding job.
inspect every nook and cranny before paying them. Check every line item on the insurance claim. They will try and say that the insurance company is wrong and they make this mistake all the time. I would not pay much attention to this, rather pay attention to where your dollars and cents were allocated and make sure those physical items or repairs are present. Don't hesitate to call your insurance company and ask them to help out with getting them to complete the contract they agreed to.
Big name - little conscience, no remorse. Save yourself.
Sela did a fantastic job. They did better than I expected. I am very happy with the workmanship. I would highly recommend them.
I wouldn't recommend the production manager.
Everything was great! We would definitely use them again!
Always been happy with Dan (Sales) and their work crews. They do an awesome job.
They are prompt and did a great job!
For the above reasons.
Sela Roofing & Remodeling, Inc is a terrible contractor, don't use them.
The installers were very professional and courteous. They did fine work.
Working with Sela Roofing was very smooth, they mad the whole process seamless. They also worked very well with my insurance company.