About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
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Customer satisfaction
Of 18946 customers surveyed, 5619 respondedReviews 4839
Of 5619 respondents, 4839 left a reviewRecent reviews
Sandy S.
Loved the new look of house and while it was quite an investment- very glad we chose UWD
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Review in Lyndhurst, OH
They were able to take care of my issue
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Leighann K.
Universal Windows did a great job with my main picture window replacement. It randomly decided to crack making me extremely nervous for the work ahead and the price. They walked me through the process and offer affordable rates plus payment plans. The installation was a quick 2 man job. One of my screens had a small hole at the bottom that I noticed the next day and when I called customer service they were able to get someone out to replace within a week. As a first time home buyer I was extremely anxious, but I'm relieved with the work done and the company overall. My only qualm would be how far out they schedule for the window replacement, but I guess when you're a reputable/affordable company that's what happens. Overall I'd definitely recommend and will look to them in the future if more work is needed.
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Review in New Philadelphia, OH
They did a great job on our windows, they were very polite and professional and used covers on there shoes when they worked in the house, first they put down tarps under the old windows to keep the floors clean and undamaged which I appreciated and they got the job done quickly, took all the trash with them and left us with beautiful windows and no mess to clean up. I was very surprised how fast it happened and very pleased with the results. Our windows look awesome!
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Joyce N.
Great job
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Anita M.
Great windows good looking, great warranty and great insulating
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Michael P.
Yes
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Review in Brunswick, OH
Love our new windows!! High quality and at a great price.
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Allee B.
Salesman was pushy and would not answer all of my questions, there was a promotion that they would not honor that was advertised for more than a week and the installers do not do as they were told
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Jno D.
The sales model is manipulative and designed to pressure the customer to make a decision before the salesman leaves. This was not disclosed or transparent when I made the appointment, and I made the appointment to get an estimate on windows so I can compare to other options that I was considering.
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Susann M.
The two installers were fantastic. The were hard working and professional. I would definitely recommend universal windows.
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Jun M.
Universal Windows Direct of Cleveland is a good option for my home project, i.e. replace the entry door and large sight view window at 2nd F. I'm delighted to share my experience thru quote, measurement, and installation service. Typically, they adjusted original proposal according to the city permits without asking me for extra cost. The installation was also handled professionally. I would like to witness the quality of the newly installed window and doors as the time being and their after-sale service, because it claims for life-time warranty.
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Terrie M.
Jim was punctual, courteous and fixed the issue promptly. Very happy with the quality of work.
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Paul L.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Quick response from customer service
Bill C.
The Windows were of excellent quality and installed very professionally.
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Review in Sandusky, OH
Additional Comments
Additional Comments - Luke was very personal and to the point. Great sales person.
Review in Norton, OH
Sales Knowledge
Sales Knowledge - Chris was very helpful, patient, and friendly!
Review in Avon Lake, OH
Sales Knowledge
Sales Knowledge - Nate Stover was the sales rep for universal and was prompt for appointment and was very thorough and professional in his presentation. I have purchased 5 windows and a front door.
Review in Brunswick, OH
Additional Comments
Additional Comments - Tony was very professional and very thorough
Brittany M.
We had a great experience with Josh, the salesman and all the installers.
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Karen M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The installation guy was fantastic. He took the time afterwards to review the features of the windows even though I have Universal windows in the rest of my house he showed me a feature I didn’t know.
Review in Kent, OH
n/a
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Review in Parma, OH
based on overall experience and quality of windowsprobably won't refer people
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Bret M.
If I know of anyone looking for windows, I'll be sure to refer.
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Daniel R.
The only problem I had that there was a defect in my picture window. They are going to get it replaced hopefully in a timely matter it just seems like quite a hassle to rip out this window and put a new one in, but I guess it is what it is. I’ll let you know how I feel as soon as the replacement window is installed properly and the window does not have any defects.
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GuildQuality
Customer feedback report
