The time between the estimate and getting the windows installed was a little long. But they did a great job.
The windows that I got are poor Quality and they doesn't work I they promised
Easy to work with
We had a great experience. The windows look great!
Based on the fact that you did not give my father his referral bonus of $150, I would never refer you guys to anyone ever again. Matter of fact I would tell them to stay away from you because you're a cheap company that lies
The company has several employees who seem to need more training and hands-on supervision. Also, a change order was apparently not communicated to the factory correctly.
Additional Comments - Nate was wonderful to work with. He patiently answered all of our questions and helped us make the best decision for our needs and budget
Overall Experience - Joshua has excellent customer service skills that surpasses all the other representatives that came to my home, He cares about his clients and shows compassion, he listens attentively and has expert knowledge about his company's product. I enjoyed doing business with hi, a person that I can trust with my project.
Will absolutely recommend UWD. HIGHLY PLEASED!!
Additional Comments - It was perfect from start to finish...not even 1 complaint. This is a great company with top notch employees!!!! From the salesman Mike Laguardia...to Don the installer....amazing!!!
Overall it was a decent experience. The sales person seemed knowledgeable of the product. The measurement person was quick and painless. The install crew came out and did the install.
It took a little trial and error to get one of the doors to fit, but the last technician who came out really knew what he was doing and took the time to make sure the door properly fit in the frame and opened and closed properly. We are grateful that he was able to see the problem and came up with a workable remedy.
Strongly agree strongly agree
We have had a good experience from the start. The product is a good one and the installation went smoothly. Highly recommend!!
Honestly, when I read about the company and I heard you advertised on the Fish I thought, "This is a company I want to work with." The installation went great except a few handles were either wrong or missing. They took a picture of them and said someone would be out soon to replace them. It was over 6 weeks and I think the only reason they came out is because I called. The installer said there are lots of that color at the warehouse. I guess the warehouse is in China since it took so long. When the technician came out he brought the wrong parts. So, he took a picture and had to schedule a time to come out again. Now I'm afraid to contact you because my wife wasn't watching the puppy and she chewed on one of the handles.
Also, I never received a breakdown of how much anything cost. 4 windows and a sliding glass door $10,000? My understanding is there is a tax credit available, but no one mentioned that or gave me anything related to it. Just sell sell sell. I guess you aren't different after all. I'm so disappointed.
Salesperson Professionalism - Matt, our salesman was very professional and extremely knowledgeable. He answered all our questions. He also knows the product and explained the entire process. A true professional
If the windows are of standard size..Doors, my opinion, costly.
Cleanliness - Ben, Bill, Ryan treated my home as if it was theirs. They cleaned better then my wife n I do.
Windows look great and installation team was very accommodating; finishing my office space first so I could continue working. I was amazed how efficient the team was and the entire project was completed much faster than I anticipated.
I'm disappointed the sales person didn't state full screens for the double hung. When the guy came and changed the screen, he said we could move it up/down, yet the installers said we couldn't. Which is correct?
Salesperson was pressuring me to approve a change in product at the beginning of the job without explaining what caused the change.
Installers removed and trashed my smart doorbell mounting bracket and extra door trim was supposed to be left for my use as agreed upon. Installers were in a rush and left before I could make sure the trim or doorbell bracket was left behind.
Just seems to be a lot of hiccups with this siding install and months before the issues are addressed.
After much stress our problem was corrected at no charge to us. It was UWD mistake
The entire experience was efficient and everyone involved was incredibly kind and respectful
everyone i's dealt with has been courteous, respectful, did a good job in a timely manner
We thought we were going with a great company but the whole process has been absolutely horrible. Our job, which will be 2 years this fall, is still not done because there has been mistake after mistake made. Our front door was wrong numerous times causing the crew to come out and waste our time and their time and we are still currently waiting on hardware for the first door that was installed about a year ago.