Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by R.A.T.
IL, on Oct 02, 2024
The customer service in good quality work in a timely manner
Review by M.M.R.
Chicago, IL, on Feb 13, 2024
American Cleaning worked hard on getting our home repaired from a water leak. We did have a few hiccups throughout the process but it came. together with the help of Jeff Hernandez. As always stay on top and key is the communication with any company.
Review by D.B.M.
Hanover Park, IL, on Dec 14, 2023
easy to work with, very professional.
Review by MARGARET S.
CHICAGO, IL, on Jun 10, 2021
I felt disrespected by American Cleaning & Restoration. I feel as though because my home is older it did not receive respect. The same work had to be completed multiple times. I still have a crooked bathroom floor and I am not happy with the work but, I signed off on it because, if they can't get...
Review by Robert M.
ARLINGTON HTS, IL, on Jan 03, 2021
We worked with David Weinheimer (Project Manager) at American C&R. David was extremely attentive to our concerns. He would return our telephone calls/e-mails within 24-36 hours. And, on more important matters, he would stop by the house and talk to us directly. At all times, we knew he was doing...
Review by Doreen G.
VILLA PARK, IL, on Nov 04, 2020
I think the communication between the project manager and myself could have been better.
Review by Ruth N.
Boilingbrook, IL, on Sep 18, 2020
Most of the time the people where good. They didn't speak English but they were adequate in the work that they did.
Review by Donna P.
Des Plaines, IL, on Jul 08, 2020
Limited communication between employees.
Review by Angela F.
CHICAGO, IL, on Feb 03, 2020
ACR has been a great company to work with throughout this process. They are responsive and flexible, and stand behind the quality of their work. Prior to beginning work, I would request reviews and additional information about the contractor who will be assigned to your job. They will work with you to...
Review by Marcia S.
CHICAGO, IL, on Dec 04, 2019
Having new floors out in the thru-out entire home..They came and packed eerything up and afterwards replaced it perfectly, I couldm't be more please with their work. The house was cleaned, and beds were made. highly recommend them..,
Review by Angela F.
Chicago, IL, on Jul 19, 2019
American Cleaning & Restoration themselves were great to deal with. They were professional and responsive. I would advise you, the insured, to request information about the tradesmen that they contract before you are committed to using them. I wish we would have done that. I am continuously noticing...
Review by Linda K.
Woodridge, IL, on Jun 24, 2019
The whole procedure from start to finish was not very professional except for the first group of workers. I made many phone calls starting with the claims adjuster (who did not do a very good job) to the people at American Cleaning. Two different people came to measure and neither one told the people...
Review by V.F.R.
DOWNERS GROVE, IL, on Mar 27, 2019
They were timely, organized and just amazing to work with !
Review by Christopher D.
Oswego, IL, on Dec 06, 2018
They were very friendly, on time and provided a quality job well done in the time that they said they would.
Review by Conetta S.
Chicago, IL, on Oct 30, 2018
They did an excellent job and I am very happy and satisfied with the work they did for me. There was a little bit they missed down in my basement. Other than that, they did a heck of a job. They forgot to put some drywall up under the stairs but I just left it alone. I was going to call them back but...
Review by Sudhamohan M.
Hawthorn Wds, IL, on Oct 25, 2018
I highly recommend them, I had no issues.
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