I already wrote a review earlier. The basic bottomline(s) are: 1. Failure to communicate internally within and between the local and corporate company. Sometimes orders had arrived and local guys did not know it, or could not find it. Very difficult initially to connect with corporate to file a complaint. Did you get my email or not??? Did he get my message ??? Slowness in communicating back to the customer (me).
2. Misrepresentation of the product and what can and cannot be done. After the contract signed they said, 'we can't do that, change it, more money.'
3. The main hub manufacturing company did not seal ALL the windows properly; a regional representative flew here and inspected them and said 'unacceptable'; they had to remake 6 sliders and sliding door, lengthening the project another month. Initial contract signed May 1, '24, project completed mid Nov. '24. Supposed to be done Aug. 1. 4. Fortunately I have a friend who was excellent at going over their work and rework and calling them up to redo, adjust, etc etc. small mistakes which they did in a timely manner. I would not have been able to notice many of these mistakes, though they were important. 5. The salesperson Richard Vargas was excellent and knew what he was talking about. 6. The regional manager Steve from Nebraska was very excellent and flew here 4 times; he personally came to my house and got things moving. He gave me his personal cell phone number which I tried not to abuse. He took a call during his honeymoon (I did not know he was on leave). I really appreciated him. 7. The local person who was the biggest miscommunicator, later was fired so maybe the local company is better. I am now happy with the porch; it looks nice, etc. It was hell for 2 months getting things straightened out.
8. Also the initial bid was less than 2 others I had received. This was my basic experience. I hope things have changed.

Poor overall experience.

Totally terrible experience

Windows are good.

The quality of the windows is excellent. We shopped other window companies and there was no comparison to the value.

There were three separate times that my scheduled meeting times or appointment times were no call, no shows. Only until I reached out to them, did they acknowledge that they weren't going to make the appointment or were're going to be extremely late.

Taking to long for the last window to come in. The one they installed was scratched. They reordered and we been waiting again since July.Now we are almost to the end of October.

The windows, the install, and the people we interact with were great. However, the timeline vs what we were promised was horrendous as we detail below.

The crew that came in, were very professional and friendly. Very easy going and answered questions.

We are completely satisfied with our new windows. The team that put them in were very friendly and very efficient. Screens did not come with the windows but after discovering them in the warehouse they came out immediately and put them in.

Champion Windows was recommended to me by a friend who had all windows installed in her home many years ago. Her windows are still beautiful and very efficient. When it came time for me to replace a broken window in a set of four clerestory windows, we took her recommendation and scheduled an appointment to discuss replacing four windows. I didn't even look for a second opinion based on knowing how her windows were replaced expertly and are still beautiful and in great working condition.

Everyone was friendly, knowledgeable, and professional. The windows are exactly what we expected.

It is expensive and I don't know if friends would be able to afford.

Installation was great but customer service to get to this point was bad. No one could tell us what was going on and windows late by 4 weeks.

Very pleased.

I am very happy with my windows

Love the windows, however the service is lacking. Had a window delivered cracked, was aired twice by the install team that a replacement was ordered. That turned out to be false!

The company is too slow in completing the work. It has been nine months and the work is not complete yet. It took over six months from time windows and doors were ordered to start installation. One door and one storm door were measured incorrectly by the company. The company came out twice to check all measurements. It has been over nine months and the door and storm door have not been received or installed.

Measurements taken in September, called us to redo the Measurements in October. Got the windows and doors in April. Every window and door didn't fit. So everything had to be reordered. The " expedited " windows and doors got installed properly in July. No one should have to wait 10 months for new windows. This was the worst home improvement project I have ever dealt with.

Everything went well. The project wait time on the windows being made was the longest part of the project, otherwise it was done fast and it was done well.

Salesman was courteous and informed.

My experience with Champion Windows, Inc. was disappointing and very fragmented.

Very over priced for the quality of service received

Yes, they provide quality materials and professional installation.

Based on this last project and lack of Installation department support I hesitate.