The sale person answered the questions we had about the window that we purchased. How efficient keeping out a lot of the heat out of the house.
Estimate was provided promptly and we received regular timely updates regarding the order status. Windows were installed in one day and the work was excellent.
The windows are wonderful. I like them very much. All the employees have been polite and helpful. But somewhere the communications broke down when going through Customer Support and requests were never responded to. Hopefully they have improved with this last time with an on-line written submission that they seem to be following up on. I have all my windows now. I am still waiting on the rest of the screens.
Takes too long to get a replacement window
Champion has replaced 21 windows for me in my current and previous home. They do quality installation work and their windows and warranty are hard to beat. I love how the windows look, operate, and perform in all seasons.
From salesman to installation crew, I would highly recommend Champion! Very pleased with the professionalism and commitment to my satisfaction. I initially called Champion due to their stellar reputation. Now I can clearly see that the reputation is very much deserved!
Good service
since thay did such a good job, I would recommend them to anyone
They did a great job.
we ordered our windows in march 2023. they were finished installing them in February 2024. totally unacceptable.
Once the sale and install was completed I could not get anyone to return to clean up.
Very prompt, professional and friendly. I would recommend highly.
Installation crew was very bad.
I had a great experience with Champion windows! The men worked neatly and diligently. And they were very polite.
Prior to my latest project (8 windows & a front entry door) I would have responded with 5 stars. However, this project was so mishandled from an administration standpoint that I am not sure how I would advise a friend. It took a little over 11 months for my project to be completed. The sales and order team mismeasured the 2 of the six windows and the front door. I was told that the order to correct the company’s mistake would be expedited. Well,in my world, “expedited” does not mean almost 5 months! The door took an extended period to produce, far longer than the estimate provided by the salesman. Then when the installers opened the shipping container, the door was not the correct size!
Through all of this, the job supervisor and the installers were very good. They worked efficiently and produced a very professional outcome despite the production problems.
Consider Champion Windows for your next upgrade.
We started in January with a presentation and order. They were installed in August after several problems with ordering and measuring.
Given the cost vs. issues and final product, I will not recommend
Champion Windows is always prompt, always courteous, and we felt we always knew exactly what to expect when. No surprises! They did such a quality job...we love our new windows!
They don't have it together . they won't call you back
Quick install. Left no Mess. Installers were nice and polite
Champion Windows of Birmingham did a beautiful job on our sunroom. It looks really nice and is of high quality. The installers did a great job and I highly recommend Champion of Birmingham!!!
Yes. I understand manufacture backlog. But need to keep us updated about delays. Twice told (not by local office) by phone they would get back to me. They didnt. Once windows arrived, got called, set a date, windows installed. Bought a little can of paint, donated a brush or two, bathroom, water. My pleasure for no talking, 9 hours, no break, hard working crew.
From the sales presentation to the window installation, everything went smoothly. Professional, timely, great communication and quality products and work.
I had used Champion Windows of Bham several years ago. Had broken glass in a window - Champion said covered under their warranty.
Replaced my window promptly.