We did not have a good experience with sales. The rep dropped the ball on follow through. It took me 3x calling rep and 4x calling customer service to get issue resolved. Neither rep, manager nor DM returned my calls to let me know if the project was released for manufacturing. I was told one of them would call back. (It was a non-issue with home owners assoc. approval which I explained to rep at point of sale that im on the HOA Board and we don’t need approval. I supplied back up from HOA President) Also, I was told financing would be 1 year interest free through Champion financing creditor. I am being charged interest so currently fighting that battle.
Excellent workmanship and attention to detail.
Great customer service
The sales rep, Tom Schneider as well as Derrick Price on the finance end, made this experience pleasurable and painless. They both went above and beyond normal limits of customer service for us. If you live in the Tri-State area, you have to be familiar with the Champion reputation for excellence. With an Aunt who had Champion windows installed over 25 years ago, to our home now, we are loving the quality of our windows. They add more light into our home than the original windows from 1955. I would recommend this company to friends, and my neighbors. Very happy!!
Installer was on time, very personable and very professional.
Quality so good, this is our 2nd house full of windows.
They did a great job installing my sliding glass door.
We received exactly what we ordered! Champion was right on schedule and installation was perfect! We are very happy with results of our new windows and doors. Also, excited about getting our new Champion siding, soon😊 We highly recommend Champion to satisfy your needs the way they satisfied ours.
Several aspects of the build quality of these windows leaves me to question the overall quality. Pls contact me to review photos and discuss ways to improve.
You helped my mother Marian when she needed windows
Overall, the early issues were had with the poor quality of the site work by the Champion people work keep us from recommending them to anyone else.
Windows look good, installers were nice, courteous and did a good job. It took 4 months to get the windows AND we had to place multiple calls to try and get any updates on the status of the order.
They sealed the inside of the door with nonpaintsble silicone. I've been trying to call to get it fixed but the mailbox is always full.
We got block windows for the basement and they are excellent Michael bolles remember him five
Great service and installation team
Timely, friendly, professional.
Windows are fine not happy it took so long to install. They could have called to update that there was production issues so lack of communication
WILL NEVER RECOMMEND AGAIN. NO ONE EVER EXPLAINED WHAT WAS TO HAPPEN WITH LEFT OVER MATERIALS I FEEL OVER CHARGED AND TAKEN ADVANTAGE OF
Awesome, fast window installation
The office personal did not inform me that the champion workers who were supposed to be at my house between 8AM to 10AM would not be there until 11:30 am. I was very disappointed that no one called me. I had to call them to find out the change in time.
took a long time from when I actually purchased the doors until they were actually installed; cost a LOT of money yet all four sliding doors had problems and every screen was torn
We would probably recommend, but the communications during the prep for and the install process was lacking. The installer brought out the wrong size door (it was mis-marked on the door but no one measured the door before bringing it out) and there was NO communications until the newly made door was available.
I wouldn’t! Please read my comments below.
I purchased my windows in April 2024 but have not had them installed! I cannot verify any satisfaction, we have had to make all the contacts to find out when they will be installed!!! Hopefully before winter.
The Champion experience was top-flight from the in home sales consultation to the completion of the job.