Not yet sure. There are many window companies and consumers have so many options for windows and doors. We will know in time if the three Champion windows we purchased was the right decision for us. For now, we will pause before we move forward with more window projects with Champion. Window and door replacement with Champion is costly.
Yes I would recommend to my family and friends
Would NEVER recommend to a friend.
It just took to long to get the windows.
Very professional. Products are good quality and any follow up service needed is prompt
It took over a year to get a window repaired
We really like the windows. Installation crew was very hard working but NEED more support from management and warehouse. For example: trim boards needed replacement, our boards are composite or pressed wood. Warehouse only supplies Cedar and we specifically told them NO to cedar.
It does NOT match what is on the house.
My husband had to take the crew to Lowe’s and personally purchase the correct material.
Customer should NOT have to do this!
It was also VERY difficult to contact anyone from Champion.
Salesman told me I will get a $300 referral gift card for my mom who suggested using you again and we were told wrong and didn't get it. When I tried to tell Tony the district manager about what happened he would not take care of it and he said if I didn't pay the other $200 that he could take my warranty away and take me to collections. The whole experience was not good I had to clean my own patio door when it was put in took me 45 minutes to get all the sticker stuff off. It's been months now and I still haven't got my replacement warranty window.
Everyone we dealt with was professional and nice
I like most of my windows, except the one that was installed with a broken sash and a 10 week wait for replacement.
I like the products Champion Windows offers, and have installed their windows in two homes. I do NOT like their current customer service - SO many mistakes on my last round of windows and doors. Difficult working with Champion this time around.
Phone system leaves a lot to be desired. Many times not sure who to call.
I would recommend the product but with qualifiers. beware if you have any issue the company is very slow to fix issues. Our install team left 6 months ago but we still have a "service order" open. 1, a window was delivered broken still needing replaced. 2, Seals on one of the windows are not correct need replaced. 3, We were given 1 key for 2 sliding glass door that are not keyed alike.
My windows were installed 6/25. A shim was left in the window. It looks s now August and several phone calls later. It is still there. The customer service at Champion is awful. They take pride in taking your money, they do not take pride in a job well done.
Poor quality and lack of quality control
Poor communication
I have previously purchased Champion windows (a few years ago). Had a good experience so i purchased 9 more. I don’t know what happened in the last few years, but my second experience was terrible. Took 4 months to get my windows. They arrived scratched, crooked, glass covered in glue, screens that don’t fit and/or broken. Terrible communication. Terrible problem resolution. Subpar installation. As of right now, still missing 2 screens and i’m still cleaning caulk off my floors.
Great experience overall, from sales to install. We love our new windows!
Overall experience was good!
My windows have not yet been installed, but all other communications as well as door installation has been great!
Never will I recommend Champion to anyone. After waiting 7 months to complete the job without a proper explanation until the last few months is unconscionable.
Worst customer service I’ve experienced. Installed 4 windows and 3 were defective. Absolutely no communication from champion regarding the issue and how they were going to resolve it apart from lip service from project manager Chris Perez and Sales Manager Chris Tronjin (sp?) that it would be resolved and new windows installed within 2 weeks. 4 weeks have passed since the original install and nothing has been communicated.
I have not been impressed with the lack of customer service. That is why I have not completed the survey to date. I noticed that the screen was damaged a couple of days after it was installed. I had to call three different times to get a service request put in. This is completely unacceptable after spending over $6000 on a door.
I don’t have my windows yet, even though I ordered them in mid May. For that reason alone, I’m not likely to recommend champion just because of the time it’s taking to get these windows and sliding glass door.
The house looks great after Champion put the new siding on our house,