The sash of our picture window needs to be replaced and the latches on both of my kids windows need to be replaced. My son’s room was very cold this morning because the window opened on one side. Not at all happy with the overall experience. No sense of urgency in fixing the problems. Very disappointed that a company as well known and trusted by consumers has not come through for my family.

From the salesman to the installation crew, the process was very smooth and there was never an issue that anyone from Champion couldn’t overcome.

New purchase and install goes well but I have warranty requests in and too hard to get information and it has been months and still waiting.

I cannot recommend this company until I am able to get a response to my report of defective product. It is baffling why it so difficult to leave messages and seemingly impossible to get a response when I am able to leave a message.

overall happy with the windows, the installation techs and the salesman

Poor, poor communication, and little to no response.

As far as recommending champion that would be hard to do since I can’t even get them to complete my project

Very disrespectful and unprofessional to us as the customer

Great installers

The sales person, Travis, is the only aspect of this transaction that was good. The quality of the custom product does not fit correctly, I had to chase down the installation team here in Denver about the payment due before the installation, and now that it is installed there are issues with the installation and the fitment of the door, and the Denver office has not responded at all. I have texts from the national office telling me, six times, that they have requested the Denver office to contact me about the issues, and the Denver office has not contacted me at all. I will in fact be telling people to avoid Champion at all costs for their needs.

WORST EXPERIENCE EVER THIS COMPANY SHOULD BE INVESTIGATED BY A GRAND JURY

I have used Champion twice for siding replacement and now for new windows. I received excellent pricing for the product and have nothing but positive comments regarding Ryan Monsalud, my salesperson. The installation of my windows was exceptional - the crew showed up on time, were friendly, professional and knowledgeable. They cleaned up after themselves and answered all my questions satisfactorily. They notified their office of a couple of small, unforeseen issues with the windows before I even had a chance to call. Overall, I highly recommend Champion Windows! Great company and employees! Probably the only negative comment I have is regarding the online payment process as it is not very user friendly.

Based on my experience with Champion, I will never recommend them to a friend or tell them if they do business with Champion, do it at their own risk.

On the fence of recommending as the sales process is a disaster

I had a positive experience with both the sales team and installers.

Quality is average but not spectacular, I believe I could get the same quality of install from anyone.

Customer service is poor

Very poor customer service. Defective window installed. Can’t get any info on replacement stains on trim appeared later. My first home purchase was flawless. Not so much now

They set a date to install my windows then didn't show up. I called and they said they couldn't reach the install crew, two hour later I called again and they said that they canceled my appointment because one of my windows was broken. ???? Thanks for letting me know the day before or when I called the first time when I thought they were running over an hour late. It has been one week now and I haven't heard a thing from them about what the plan is going forward. They were happy to take my last payment when the appointment was set but there hasn't been any offer to refund it now that they haven't upheld there end of the deal. Getting a live person on the phone is impossible. When you call you are just on hold for 20 minutes and then the system hangs up on you. If you call any of there "team" numbers they give you it just rings and then hangs up on you or the voicemail inbox is full so you can't leave a message. It may be a great product but since I don't have it yet I wouldn't know. They only thing I know is their customer service and communication is horrible. It makes me very skeptical about the "lifetime warranty."

We would recommend using Champion to anyone considering adding a sunroom/screened in porch. Our builders, Eric and Dan, were very professional, very precise in their work and easy to communicate with! Pepe and his crew did excellent cement work for us!

The windows that were installed correctly are very nice, high quality and aesthetically pleasing. But we have serious issues with 1 of the windows (it does not match) and another does not close and latch easily. These problems have not been resolved, and I have no faith that they will be.

No.

The product is good. After install one of my windows leaked. They came out and chalked.

The technicians were very polite and excellent at their job. I was pleased with their performance.

I am not sure I would recommend Champion. I would encourage anyone to get multiple estimates first. Lack of communication after the sale was the problem I encountered.