On schedule-great installation-professionals.
The salesman was very respectful, not pushy at all. Stood by his product and his service. Would recommend quicker response time when a customer reaches out. The install team were good, not great. Left some empty caulk tubes in the yard, smoked on the job. Would have been nice if they asked if they could smoke even though they were outside. Still came wafting into the house with them going in an out all day. But they did a great job with the install with the exception of one window. The window lock screws stripped the hole so it doesn't properly line up or lock, but they way they left if made it look like it was ok. The customer service team was quick to respond to my request of having someone come out to fix it. Still waiting on my appointment, but at least it is scheduled.
Gave me a time when the window & door would be read for install and it was.
Product is solid. Communication almost nonexistent after the sale. Time frame quoted was not even close to completion.
I was impressed with the amount of time it took to complete the installation. We thought it would be a two-day job, it was done in one. Any mess they made was cleaned up before they left.
The experience was easy, beginning to end. Everyone was nice and kept me informed as the progress ensued.
The quality of the door seems fine and the installer seemed capable and helpful. The wrong door was ordered, however. Since the turnaround on ordering a new door is so long, I asked it to be installed inside-out. I have not heard anything from Champion since.
If someone ask me I would recommend
The windows did come in late and there was not enough communication from the company
We replaced our failing basement windows and some ancient bathroom windows in our historic farmhouse. I was impressed with Spencer’s presentation where he showed us how heat didn’t transfer through the glass. Our new windows impressed me during the coldest snap of winter because the rooms are no longer drafty but so comfortable. The install was neat and tidy. They did good quality work.
I ordered in June. Communication after sale was poor. Production was very slow. The door was shipped to the wrong state. Finally installed in November. The lone installer let the old door fall against a kitchen chair with shattered glass everywhere
Everyone we worked with was wonderful and explained the process well
Interesting. I'd left a review but now answering more questions. Honestly after 2 1/2 hears of waiting for our windows, slider and doors to be installed, the constant request for information with no feedback, the postcards that come in the mail promising a date of installation and then nothing for months afterwards, we just got numb to ever having it installed. Then to have the installers come out 3 times because measurements were wrong was even more frustrating. So no, I"d not recommend Champion to a friend.
The cost of Champion Windows after 50% off concerns me to recommend to family and friends
Excellent service and installation
Good service at a competitive price.
It took 2 re-measures (3 measures total) to get things right. The manager who was making sure things went alright also promised to send me out a gift card to make up for some of the delays, but failed to do so. Definitely just said that to make me feel slightly better and then didn’t do it. Very disappointed overall.
After this interaction with this company, I wouldn't have them install windows if they paid me and they were free, let alone refer them to a friend.
I think the windows good quality and a good fit but you might want to install them yourself or hire an outside contractor to install them.
To expeciv
I was very pleased with Champion Windows. Did exactly what they said. Very prompt and on time. Very friendly installer. Very happy. Can't wait to replace my sliding glass door.
Itemized pricing was not given, even upon request. Installer had vague hours, and I missed work waiting on him. It seemed the install team needs more people and some checks and balances. I had to call a few times asking where people were or who to talk with.
From beginning to the end I experienced a shit show.
Smooth from start to finish, love the new windows.
Installer did not clean up afterwards and the office was very unprofessional.