Enjoyed working with everyone involved in the process from first visit through the installation.

I’m very happy with my Champion windows they look great and I noticed the difference already with the drafts and the windows themselves keeping the cold out can’t wait for summer I would recommend these windows to anyone

Ordered 2 entry doors in early September, got a notification that they were ready in November, came to install, the garage entry door was fine except they cracked the drywall a little and I will need to fix that,
They went to install other entry door and found it was not made the correct size, so we had to start process over again, so two months later I reached out to find out the status of replacement door, left messages with installation coordinator and salesman, after a couple of days I had to reach out to customer service to relate the above concerns regarding status, she passed on message to local personnel, finally heard back that the door had been received,
2 concerns

Lack of communication regarding status

The fact that I paid you 11,000 dollars up front
For one door

Had to take another day off for installation

Probably not

Installation was poorly done and getting anyone to return a phone call or attempt to resolve the issue has been an unreasonable amount of work.

Not sure yet, waiting to see how you handle the problem we have already.

I'm very pleased with the windows I had installed by Champion, they were very professional at every step and the final result looks great!

The Champion product is high quality and the warranty is extensive.

The work was great and so were the employees.

Yes I would recommend Champion windows!

All the people involved did a very good job. Windows look great, sales person was nice. We are very happy.

Overall a good installation satisfied with job

The entire engagement was positive, would highly recommend.

The installation tech was courteous and worked hard. The quality of the product, in my opinion, is not good. I requested a call back of which I was told would be within 48 hrs and that hasn’t happened I’ve got some issues that need resolved.

Salesman was knowledgeable, the installers did a good job and cleaned up after themselves, and I believe we received a good product for the money.

The difficulty has been the communication structure of this company. Scheduling service has been a nightmare:

We ordered our windows back in May and they weren’t installed until November. The first time they tried to install, they broke the window in the warehouse. Then the next time they came out to install, they sent out the wrong team (the service team). The installation the next day was quick and professional (although they worked until late in the evening), but the screen had a hole in it and we had to put in a maintenance request immediately.

The windows look great. Matt helped me make the right choice and was very friendly and professional. The gentleman who installed the windows in my basement did a nice job and was very courteous. I already see a difference in the warmth and don't hear as much outside noise now.

Great to work with!

Nick and Cody were great! They were friendly, courteous and professional...and cleaned up in every room and outside when they completed the installation. Extremely happy with my new windows!!

Mark Pruett is truly one of the best people working at Champion.

I would not recommend Champion as we’ve experience multiple problems with the company since being notified that our window was in. I will go into detail as I go through this survey

Sun roof product. I love the product but after a hail storm there is no way to just re- roof. It requires removing the whole roof and a complete do-over.

I’m still undecided as there are many items still needing attention. As long as they are addressed, this may change!

Impact gun was left behind
Finish storm door - missing a bracket to complete the mechanism that holds it open
Front screens changed out - wrong color white for tan
Finish screeen on back door - doesn’t slide easily and doesn’t have a handle installed - handle was left on the kitchen table
Small section of trim on living room window is bubbled
Screw Holes plugged in all windows - I believe I was told there were plugs to finish them off

We love our Champion windows! They made a huge improvement to our house and dressed up the outside style. Our old windows were rotted and wood was falling away along the frames. The new vinyl windows are so sturdy and will not rot like the wood did. The glass panes are more efficient and you could instantly notice a difference in the seal. Definitely keeps the cold out and the warm in during the cold temps. Highly recommend for the quality!