Champion Windows of Salt Lake did an excellent job. The windows arrived earlier than promised and were installed promptly a month earlier than expected.

Work is still in progress and corrections to walls and broken window have to be made. How could anyone in my situation recommend such a business to anyone unless if it was windows for free and not $45000

They have NO customer service

Every person I talked with at Champion responded to my questions professionally. A representative called right after the install to make sure everything was perfect. It was.

My windows have been leaking and it has taken a really long time to get them fixed.

I would never use Champion Window again, it took over 5 months to receive the windows and door with zero communication other than a standard email that I am sure was auto generated because no one would respond back with questions.

Very professional sales and installation crew. Great product!

False advertising regarding "buy 2 get 2 free"
Glass was left on my sidewalk.
Complete bullshit ads.

Windows are beautiful and add so much to the aesthetics of our home. Windows are also energy efficient and easy to clean. Initial sales and install went well.

Great product. Windows seem to be high quality. Sales person was able to awnser any questions we had and did a great presentation to explain the advantages of using Champion Windows.

I think the organization is at odds with its staff in so far as the organization is unable to deliver what the staff reasonably has promised. The organization seems to be hidebound to policies forms, and phone calls, and emails that seem irrelevant to the actual performance of what’s promised. The staff that I dealt with was great. The organization not so much. My hunch is the whole business could do a lot bette if it fired an awful lot of people And got rid of some of the policies. Also, the contract I signed was a vote of no confidence in the customer and the company. It presumes lying on the part of both the company and the customer and announces that neither party should hold either responsible. I think it’s paranoid driven by some previous experience and a bunch of lawyers. It is a horrible, horrible, horrible way to go. In my case, it was not necessary, but the idea that you can control someone’s first amendment rights to complain publicly about a company that doesn’t perform is bizarre and actually quite UNAmerican.

Sales was smooth, install was sub par, windows are efficient.

The quality is good but I do have problems sometimes closing the front left window.

It took over 6 months to get my window replaced

It took forever and no one kept us updated on anything happening

Champion Windows are so good to work with, very professional!

Did not have a good experience on the sales side. Salesperson left (don’t know the circumstances) and no one bothered to let me know. This happened before installation so he was my contact person. New contact person was the sales manager in SLC and he couldn’t get me off the phone fast enough when we talked. He also left (don’t know the circumstances) and again before install and again, no notification that he was gone. The person who was responsive and proactive was Thomas Cartwright, installation manager. Thank goodness for him!! The window installer was sub-par, the siding installers were fabulous!! Shannon who I speak with for product issues has been very responsive with quick follow-up. This has been greatly appreciated. As time goes on, and if I have issues that are quickly address and fixed, I might consider recommending Champion.

The sales folks were very helpful in explaining the details and advantages of 3-layer glass. They also demonstrated the heat-blocking effect and the strength of the frames. Both these qualities are what convinced us to purchase the windows. Since being installed, we can touch the glass on the south and west windows with sun on them and they are barely luke-warm; much better than our older 2-payne windows.

So far I am happy with the product that I have in my house, there were a few hiccups throughout the project and we are still waiting for one window to get fixed.

It took five months from the day I placed my order to day of install. I bought windows for 4 rooms and three of these rooms I am waiting for replacement glass.

I felt that I had no one as an advocate to reach out to when trying to find out why the project was taking so long.

Everything was acceptable.

Steve installed our siding two weeks ago and did an expert job. We couldn't be happier with everything about it. The sales rep, install coordinator, and installers were all very helpful and very professional.

Very professional and fast

We feel the product quality is good, but it is difficult to enthusiastically recommend a product of this price, without fully describing the price of the product, which can be a barrier to many people.