To long to get windows! To may problems with ordering wrong size! Broken windows when they came!

It has been 15 months since original contract. There have been extreme delays and issues all along. The window quality is poor. The installation quality is poor. I'm still waiting on multiple replacement windows. I've been lied to multiple times. Customer service is poor.

12 windows and trim wrap were contracted on September 15th 2023 for $19,390 with an estimated installation timeframe of 8-10 weeks. Window wrap material was amended to Royal Brown on October 26th 2023. Owner paid 90% of contract fees in December 2023 (after materials were onsite and work was to commence). Windows were installed inadequately in December 2023 with regards to alignment, caulking, insulation, and wrap quality. Champion assessed them and agreed to completely redo the install. In May 2024, Champion employees came to redo the install and realized the window frames have a substantial amount of brown caulk on them which they could not effectively remove. Champion decided to manufacture new frames to install. Frames were received and work resumed 10/2/24. There are many issues with the frames/windows – none of the casements will close, two of the double-hung frames were incomplete, and the employees are incapable of completing the wrap. Champion still has 90% of my money, left the jobsite in poor unfinished condition, has not provided any plans to finish, refuses to refund any money (even temporarily to align with the contract) and will not take my calls. Some of the windows are yet to be replaced/finished.

7 months to have 7 windows installed is totally ridiculous will not recommend this company to anyone 😑

Hire people who can measure windows correctly.

Based off of your prices and the experience with your salesperson, I would’ve recommended Champion. But I feel like the installation crew kind of ruined the experience for me. I hope I don’t need to get any more windows for a very long time.

Champion Windows of Salt Lake did an excellent job. The windows arrived earlier than promised and were installed promptly a month earlier than expected.

Work is still in progress and corrections to walls and broken window have to be made. How could anyone in my situation recommend such a business to anyone unless if it was windows for free and not $45000

They have NO customer service

Every person I talked with at Champion responded to my questions professionally. A representative called right after the install to make sure everything was perfect. It was.

My windows have been leaking and it has taken a really long time to get them fixed.

I would never use Champion Window again, it took over 5 months to receive the windows and door with zero communication other than a standard email that I am sure was auto generated because no one would respond back with questions.

Very professional sales and installation crew. Great product!

False advertising regarding "buy 2 get 2 free"
Glass was left on my sidewalk.
Complete bullshit ads.

Windows are beautiful and add so much to the aesthetics of our home. Windows are also energy efficient and easy to clean. Initial sales and install went well.

Great product. Windows seem to be high quality. Sales person was able to awnser any questions we had and did a great presentation to explain the advantages of using Champion Windows.

I think the organization is at odds with its staff in so far as the organization is unable to deliver what the staff reasonably has promised. The organization seems to be hidebound to policies forms, and phone calls, and emails that seem irrelevant to the actual performance of what’s promised. The staff that I dealt with was great. The organization not so much. My hunch is the whole business could do a lot bette if it fired an awful lot of people And got rid of some of the policies. Also, the contract I signed was a vote of no confidence in the customer and the company. It presumes lying on the part of both the company and the customer and announces that neither party should hold either responsible. I think it’s paranoid driven by some previous experience and a bunch of lawyers. It is a horrible, horrible, horrible way to go. In my case, it was not necessary, but the idea that you can control someone’s first amendment rights to complain publicly about a company that doesn’t perform is bizarre and actually quite UNAmerican.

Sales was smooth, install was sub par, windows are efficient.

The quality is good but I do have problems sometimes closing the front left window.

It took over 6 months to get my window replaced

It took forever and no one kept us updated on anything happening

Champion Windows are so good to work with, very professional!

Did not have a good experience on the sales side. Salesperson left (don’t know the circumstances) and no one bothered to let me know. This happened before installation so he was my contact person. New contact person was the sales manager in SLC and he couldn’t get me off the phone fast enough when we talked. He also left (don’t know the circumstances) and again before install and again, no notification that he was gone. The person who was responsive and proactive was Thomas Cartwright, installation manager. Thank goodness for him!! The window installer was sub-par, the siding installers were fabulous!! Shannon who I speak with for product issues has been very responsive with quick follow-up. This has been greatly appreciated. As time goes on, and if I have issues that are quickly address and fixed, I might consider recommending Champion.

The sales folks were very helpful in explaining the details and advantages of 3-layer glass. They also demonstrated the heat-blocking effect and the strength of the frames. Both these qualities are what convinced us to purchase the windows. Since being installed, we can touch the glass on the south and west windows with sun on them and they are barely luke-warm; much better than our older 2-payne windows.

So far I am happy with the product that I have in my house, there were a few hiccups throughout the project and we are still waiting for one window to get fixed.

It took five months from the day I placed my order to day of install. I bought windows for 4 rooms and three of these rooms I am waiting for replacement glass.