Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by Ronald M.
Chelmsford, MA, on Nov 01, 2019
Outstanding customer service and restoration event leadership!
Review by Joel D.
Oxford, MA, on Sep 11, 2019
Overall, they were excellent to deal with, both as a company and their subcontractors. They were professional, polite, and we had no problem with them coming in and out of our home when we weren't there. They were trustworthy and left the work space clean everyday whenever they left. They were thorough...
Review by Samantha M.
Maynard, MA, on May 29, 2019
So far, I've really appreciated the work by ARS. They've been timely and done a great job. I have a lot of confidence they will finish the project on time and without issues, which is not something I'd usually say about this type of project!
Review by Kathy U.
Holden, MA, on May 29, 2019
Great group of people, very respectful and professional!
Review by Jeff W.
Haverhill, MA, on May 04, 2019
ARS Restoration are great. They took care of all the details of the restoration and informed me every step of the way. I would definitely use them again.
Review by Stephanie H.
Gardner, MA, on Apr 17, 2019
They have been great and everyone has been so helpful. Every one of my questions has been answered immediately and if they don't know the answer, they are back to me within the hour. I would recommend them to anyone.
Review by Brenda H.
Rutland, MA, on Apr 12, 2019
Prompt, courteous and very respectful of the property. I would recommend them to anyone.
Review by Brenda H.
Rutland, MA, on Mar 26, 2019
Couldn't say enough about the wonderful treatment I received from ARS. Every person I came in contact with was prompt, courteous and very respectful of my home. Great job to all!!! I hope I never need service again but if I do I will definitely use ARS!
Review by Gail W.
Arlington, MA, on Mar 21, 2019
ARS provided high-quality work, but a slow timeline.
Review by Darryl R.
Marlboro, MA, on Mar 15, 2019
After experiencing a flood in my bathroom the ARS team came in quickly and dried the area. I worked with them through the rebuilding of my tub area and the completed project exceeded my expectations. The team was very professional from the onset and I wanted to stay with them through the completion of the project.
Review by Steven B.
Athol, MA, on Feb 16, 2019
Fire happened Jan 11th. They have yet to begin repairing or house. Within first week they made holes in ceilings and walls covered them with plastic and that's how they left our home. Still waiting on project manager to call about repairs. It is now Feb 16th
Review by David B.
Acton, MA, on Feb 07, 2019
Mitigation process went fine, they failed to communicate and begin restoration in a timely manner. Was sent a blank contract to sign and never a detailed description of work to be performed.
Response from ARS Restoration Specialists
Feb 13, 2019
Hello David - Thank you very much for your feedback and response to our Guild Quality survey. Based on your response we understand our communication did not meet your expectations. Our goal on every job is to meet, or better exceed, our customers' expectations. In reviewing your job and correspondence with your Project Manager we'd like to better understand how we could have met expectations for the future. Please reach out to info@arsserv.com or to your Project Manager so we can discuss. Thank you, ARS Restoration Specialists.
Review by Paul M.
Blackstone, MA, on Jan 08, 2019
The time period from my problem until work was completed was very long. The project wasn't that large but it took 3 1/2 months to complete.
Review by Debbie V.
Marlborough, MA, on Dec 12, 2018
I have used ARS for several different projects and I have found them to be a pleasure to work with. They do very good work.
Review by Brian M.
Waterbury, CT, on Dec 03, 2018
ARS did an amazing job for our family. Our home looks better than new, and after the craziness of the fire that caused it, they were attentive and caring. They always returned phone calls and emails, and the crew that worked on our siding was second to none. Their workmanship was only bested my their...
Review by Roger D.
New Boston, NH, on Dec 01, 2018
I had a water leak that continued for at least a week while away on vacation, major damage. ARS Restoration was responsive, they were on site within a couple hours of being contacted on a Saturday night. Polite crew, respectful of the house and belongings, explained the process and followed through....
Review by Thomas M.
Chelmsford, MA, on Nov 20, 2018
Everything about this project was handled with impressive professionalism and attention to workmanship and detail. Jeff was outstanding and Renaldo and his crew could not have worked harder to restore our home after the serious damage we experienced. We highly recommend ARS. Great job!!
Review by John D.
Orleans, MA, on Nov 18, 2018
ARS responded promptly to our call after the water leak was discovered. The mitigation work began the next day and was thorough and done carefully. I highly recommend ARS if you have the misfortune to suffer damage to your home.
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