They promised to have my repairs done in a timely manner, but it took several months longer than stated to complete the work. I was given assurances over and over, only to have deadlines pass without explanation or apologies. I had to make far too many calls to get status on the project. The only reason this is 2 stars, and not 1 star, is they did quality work.

Jenkins Restoration has a lack of thorough communication.

The dry out team were very responsive and great to work with. They let us know everything that they were doing and kept in contact checking to see how things were looking while the fans were on. They were also very respectful of our house and our time. Given that we had a newborn in the house they also tried their hardest to get everything dry and equipment out as soon as they could.

The people were professional and worked very long hours to get my house back to a livable form

They are quick to respond for the dry-out portion but do not communicate well for the build-back part. If they have to go together, then it's a problem.

The overall project still isn't complete, so it is hard to answer this.

They were professional and did a great job

Great. Really responsive. Answered all our questions. Overall really positive.

Everything took longer than expected, but it could've been due to the pandemic.

Quick to respond, friendly and professional. Chris was able to get our work scheduled quickly, Bob did an excellent job, looks like new

It took nearly 4 months to complete what was supposedly a simple job. Scheduling conflicts, issues during repairs, and broken promised repair dates extended this job to twice the amount of time I was told it would take to complete.

It took three months to have our leak repaired. It was so disappointing because everyone we interacted with seemed like such genuinely nice people. For the last month, I called 2-3 times per week to see if there were any updates in whether or not someone would be available to finish the work. I explained that we were selling our home and needed the work completed before our move-out date. It was incredibly stressful to have to continually follow up with everything else that we had going on with our move.

I never leave reviews. The experience with this company, and specifically Chris Anderson who was our project manager has been terrible. No follow up communication, multiple texts and voicemails and no returned calls. It is really frustarting when you have water damage that the contractor just leaves you hanging with questions and overpromises and does not deliver. In the end, after weeks of trying I had to find my own roof repair person and interior repair company. This was a very frustrating experience.

Once I had finally gotten to you (prolonged lack of communication with my insurance company) your service and attention was seamless and a welcome change.

See suggestions for improvement.

Kris the project manager was quick to respond and communicated well. The workmen did a high quality job we’re very clean and efficient. I would definitely use them again

Some of the worst service and work experience I've had in my lifetime - PM was Chris Anderson

Would like to commend Alex who restored our hardwood floor. The quality of his work is superb.
Also, we are happy with Marcela the point person who dealt with us.

Highly recommend Jenkins. First experience with water problems and Jenkins response was extremely professional and hellpful.

DO NOT USE JENKINS. They charged over $200 for disposing a small piece of wall trim. I could have easily put that in my trash can with zero cost.

Very unhappy with their lack of communication. It took weeks to get a response to my calls about getting the work scheduled (had to have USAA reach out to them). Once work started, I never heard anything unless I asked and they only answered my specific question. I received no updates. For the "final walk-thru", I found that one room had not been painted. Apparently they had okayed this with the tenant instead of reaching out to the owner or owner representative. Frank has said someone will come out to take care of this, but at this time I have not heard back on when.

Jenkins personnel were great. They kept in contact and did a great job. I would highly recommend them.

Great guys. Thorough explanation and helped keep our insurance on their toes.

Shayne was professional, timely, respectful of our house and time.

Good work quality with attention to detail