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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by M M.
Baltimore, MD, on May 08, 2018
Their quality of work was exceptional. I was very impressed with them. It was only one worker that did all the work. There was some wait times between each job was longer. It took a long time to get the fence repaired and the electrical work done.
Review by Grace O.
Burtonsville, MD, on Mar 05, 2018
They are professional and good. Their work is good.
Review by Ruth M.
Upperco, MD, on Feb 07, 2018
I am surprised that they sent me the opportunity to comment on their services. We had a puff back and needed our house cleaned and repaired with all the contents in the house. They showed up promising excellent work in a timely manner. To clean, paint, repair, replace carpets, and so forth should have...
Review by Cynthia V.
Columbia, MD, on Jan 05, 2018
The workmanship is good, but there is no customer service.
Review by Berhane M.
Silver Spring, MD, on Jan 05, 2018
The crew assigned did a good job. K2 has employees like Mike who was hard working and committed who delivered high quality service. However, I am less likely to recommend K2 because of the managment's poor people skills and the time taken to complete the job (took almost 5 months). Very poor program...
Review by Marlene M.
Baltimore, MD, on May 24, 2016
The few problems that remain are not the fault of K2, entirely. They have a great staff and their quality of workmanship ranks in to 90's. Their strong points are their willingness to work through problems.
Review by Daniel T.
Bethesda, MD, on Jan 06, 2016
The people were very good to work with. The work was very well done. The problem was the timing and the lack of communication. We never knew when they would be here to work and the restoration took 1 year, 5 months to complete, which was a ridiculous amount of time.
Review by Deborah F.
Westminster, MD, on Oct 14, 2015
I would never have chosen this company had I known that they only had ONE employee who did the work. The owner's brother in law was the only one who did the restoration/reconstruction work. Two other incompetent assistants did the painting (which was awful) and they dripped paint on every surface possible....
Review by Nancy D.
Baltimore, MD, on Sep 15, 2015
They were great. We had a pipe that burst upstairs and flooded my kitchen. There was an inch of water on the floor. We called the insurance company ant they hired K2. It did take longer than we expected. They started on Dec. 19 and didn't finish until April.
Review by Joann B.
Columbia, MD, on Sep 04, 2015
The workmanship and the support that was provided was outstanding. We were in an emergent situation and the people at K2 worked with us and our insurance company to handle our crisis allowing us to leave town while they repaired our home. Kudos to a company that still values customer satisfaction as a priority!
Review by Lance N.
Crofton, MD, on Sep 04, 2015
K2 Restoration & Construction were professional, caring, kind, responsive, and wonderful people to work with on this build. They went to the tenth degree with my insurance company. K2 Restoration & Construction worked for me, not my insurance company.
Review by P.J.G.
Randallstown, MD, on Aug 09, 2015
Eventhough the windows were installed well, the work looks incompelte because interior window frames were not painted.
Review by John R.
Germantown, MD, on May 18, 2015
They were good. They explained things and did as they said they were going to.
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