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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by MAYLON W.
STONE MOUNTAIN, GA, on Feb 16, 2021
The job was cleanup at a burned house. They were supposed to call and let me know when they were coming. They would show up with no prior communication and call me expecting me to come let them in when I was hours away. This happened multiple days in a row even after the person on site said they would...
Review by Gary C.
EATONTON, GA, on Aug 13, 2020
ServPro of Conyers/Covington performed exactly as expected. They were punctual and responded promptly when questions were asked. They were in charge of inventoring our damaged personal belongings and then picking them up for salvage.
Review by Erika C.
PEACHTREE CORNERS, GA, on Jul 06, 2020
I strongly recommend ServPro of Conyers/Covington, they are very reliable.
Review by Shannon S.
MONROE, GA, on Dec 03, 2019
Great service. They did an outstanding job.
Review by Shelly S.
Loganville, GA, on Jul 17, 2019
Serv pro team members were very unprofessional, they did not follow through with the agreed upon time of arrival to provide service, equipment used and left in house was dirty. Poor customer service received from staff.
Review by John C.
Fayetteville, GA, on Sep 10, 2018
I would like to give a special recognition to the two young men who did most of the work, Christian and Jordan. I would like to recognize their hard work and service. They were courteous, hard working and really easy to deal with in a difficult time. I appreciate their professionalism.
Review by Yvelisse Q.
Lawrenceville, GA, on Aug 15, 2018
I loved how they came the same day my home flooded. They are fast, courteous, professional and showed concern about my claim and how distraught I was. I would definitely recommend.
Review by Robin G.
Decatur, GA, on Feb 19, 2018
I had five different people in my house and my frustrations were they didn’t appear to have communicated effectively about what the last agent shared with us as well as being accountable for what was supposed to be done each time.
Review by Marylu D.
Hampton, GA, on Jan 05, 2018
I was very dissatisfied with their customer service.
Review by Sandra L.
Peachtree Corners, GA, on Jul 17, 2017
ServPro is staffed by idiots. They allowed my furniture and belongings to sit in the soot and water-logged mess that was my condo after a fire. My belongings were exposed to the outside elements as well. It took 2-1/2 weeks for them to pick up my furniture. When it was returned, much of it had not...
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Answers from contractors near Conyers, GA
What is the temperature range for installing roof shingles
Paul Nolan of Regal Restoration and Consulting PRO answered:
Mar 6, 2017
Between 40 and 85 degrees is ideal!
how can I leave a review on this sight about a bogus contractor?
Geoff Graham of GuildQuality PRO answered:
Jun 4, 2015
If the company is a Guildmember, you should be able to submit a review in the bottom right-hand corner of their profile page. For companies that are not Guildmembers, we don't presently accept reviews ... read more
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