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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
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In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by MAYLON W.
STONE MOUNTAIN, GA, on Feb 16, 2021
The job was cleanup at a burned house. They were supposed to call and let me know when they were coming. They would show up with no prior communication and call me expecting me to come let them in when I was hours away. This happened multiple days in a row even after the person on site said they would...
Review by Gary C.
EATONTON, GA, on Aug 13, 2020
ServPro of Conyers/Covington performed exactly as expected. They were punctual and responded promptly when questions were asked. They were in charge of inventoring our damaged personal belongings and then picking them up for salvage.
Review by Erika C.
PEACHTREE CORNERS, GA, on Jul 06, 2020
I strongly recommend ServPro of Conyers/Covington, they are very reliable.
Review by Shannon S.
MONROE, GA, on Dec 03, 2019
Great service. They did an outstanding job.
Review by Shelly S.
Loganville, GA, on Jul 17, 2019
Serv pro team members were very unprofessional, they did not follow through with the agreed upon time of arrival to provide service, equipment used and left in house was dirty. Poor customer service received from staff.
Review by John C.
Fayetteville, GA, on Sep 10, 2018
I would like to give a special recognition to the two young men who did most of the work, Christian and Jordan. I would like to recognize their hard work and service. They were courteous, hard working and really easy to deal with in a difficult time. I appreciate their professionalism.
Review by Yvelisse Q.
Lawrenceville, GA, on Aug 15, 2018
I loved how they came the same day my home flooded. They are fast, courteous, professional and showed concern about my claim and how distraught I was. I would definitely recommend.
Review by Robin G.
Decatur, GA, on Feb 19, 2018
I had five different people in my house and my frustrations were they didn’t appear to have communicated effectively about what the last agent shared with us as well as being accountable for what was supposed to be done each time.
Review by Marylu D.
Hampton, GA, on Jan 05, 2018
I was very dissatisfied with their customer service.
Review by Sandra L.
Peachtree Corners, GA, on Jul 17, 2017
ServPro is staffed by idiots. They allowed my furniture and belongings to sit in the soot and water-logged mess that was my condo after a fire. My belongings were exposed to the outside elements as well. It took 2-1/2 weeks for them to pick up my furniture. When it was returned, much of it had not...
Review by David T.
Snellville, GA, on Mar 25, 2017
ServPro were professional in dealing with customers. They showed up on time and did an excellent job. They kept us updated on the progress and a customer rep followed up at every stage of the process. We would highly recommend ServPro.Dave of Snellville, GA
Review by Lorna R.
Sharpsburg, GA, on Mar 13, 2017
THE SERVICE TECH ARE PROFESSIONAL AND WELL MANNERED AND ON TIME. WHAT A BREATH OF FRESH AIR TO ACTUALLY HAVE A HUMAN BEING TO SPEAK WITH WHEN YOU CALL. I CAN NOT SAY ENOUGH GREAT THINGS ABOUT THIS COMPANY AND IT'S EMPLOYEES. THANKS SO MUCH FOR MAKING MY LIFE ALOT EASIER WITH ALL THAT WATER IN...
Review by Shanda L.
Duluth, GA, on Dec 09, 2016
They threw away pillows, baby toys and much more without my approval. The adjuster with all state authorized them to do so and then I wasn't reimbursed for the items. I would not recommend them to anyone.
Review by Stephen S.
Dacula, GA, on Apr 07, 2016
I would suggest that if you use ServPro of Conyers/Covington, you stay on top of them 24/7, otherwise things will get stolen.
Review by Mattie W.
Decatur, GA, on Jan 20, 2016
They came that same night. It probably saved us a lot of damage. They found water standing where we didnot see it.They took all the trash. They put something under my sewing machine cabinet and my husband's desk to get it out of standing water. Even if I didnot have insurance I would call them. I didnot...
Review by Milton W.
Dacula, GA, on Nov 10, 2015
They were very responsive, professional, and reliable.
Review by Frank H.
Duluth, GA, on Nov 10, 2015
The guys that came to the house were excellent, but the company mismanaged the workforce. The project dragged on for nearly a month.
Review by Terri B.
Covington, GA, on Nov 06, 2015
Ricky is THE best technician - and Lou ( in HIGH management ) went way above and beyond - I would not want anyone to have to go through what I did with a busted pipe flooding the house, BUT if you do - Contact ServPro and IF possible ask for Ricky - His knowledge, expertise, professionalism, and great...
Review by Robert M.
Sugar Hill, GA, on Oct 14, 2015
Serve Pro provided excellent service and performed all the required precautions in collecting samples and decontaminating my home. Thank you Serve Pro.
Review by K.B.R.
Covington, GA, on Aug 06, 2015
ServPro of Conyers/Covington came out the same day the flood happen. got right on the job and took care of the floor and did a 100% of a great job.
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