Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by Paige B.
BELLINGHAM, WA, on Feb 12, 2025
Fast service with thoughtful personnel
Review by E.D.A.
El Paso, TX, on Dec 07, 2024
The initial water mitigation was great. The response and communication was great. Once they started the work on the repairs, I wasn't happy at all with the project manager and contractor. He doesn't respond to me at all anymore. There were others issues. He completed most of the work and some other stuff...
Review by Nicholas K.
CARLSBAD, CA, on Jun 19, 2024
The company put my kids in jeopardy, with the fans blowing dust and fiberglass. The room was not contained only when they removed cabinets. They contained the fiberglass and dust. Due to this neglect, my son had horrible allergies and he couldn't go to school because his eyes were swollen. Plus, we were...
Review by I.W.K.
Lincolnton, NC, on Jun 18, 2024
Ken was timely and great to work with. Answered all of our questions and provided a great service.
Review by Delores H.
Merritt Island, FL, on Jun 03, 2024
The problem I had with them, was that they submitted the paperwork only for the part they had finished so they could be paid. I told them to make sure it was done, and I signed it. Make sure you do not sign anything until it has all been done, and don't send in the entire paperwork.
Review by Raymond R.
ROCKWALL, TX, on May 09, 2024
Service Master out of Tyler was the mitigation contractor that was assigned to our water loss claim. They came out to the house 3 or more times for mitigation purposes because each of the previous times they came out all of the water/mold issues were not addressed properly. At the end of the day, there...
Review by Nicholas W.
ALTUS, OK, on Apr 03, 2024
Service Master’s employees provided excellent, professional service. They were friendly, efficient and always kept us informed of what to expect throughout the process.
Review by Kevin M.
KENOSHA, WI, on Mar 11, 2024
Didn't get all of the water up. Tried to upsell. Lied about price.
Review by Teicha C.
ANCHORAGE, AK, on Feb 12, 2024
Thor and his team responded quickly to our situation, and followed up diligently every morning until our place was was dried out. They we very polite and respectful. If we ever have to go through this again, I would be requesting Thor and Service Master again!
Review by Erica M.
JANESVILLE, WI, on Jan 22, 2024
Great, quick work with very friendly representatives! They were so respectful of my home/property and assured me when I was in a bit of a panic - I can rest easy knowing that my home is clean and safe once again.
Review by Jacob B.
Valdosta, GA, on Jan 17, 2024
They did a good job of removing the drywall and the ceiling that had been exposed to moisture and mold. However, they did put any plastic or tarps over it, which allowed more moisture and mold to get in after they left.
Review by Grace G.
THURMONT, MD, on Jan 11, 2024
They did an excellent job with everything.
Review by Michael C.
Marlow, OK, on Nov 28, 2023
Very satisfied with the service that we were given. Each and every person that we delt with were professional and knowledgeable. Sadly a house fire is not how we would like to have done business with Service Master but glad that they were there when we needed them.
Review by Grace S.
Simpsonville, SC, on Nov 15, 2023
They were friendly, professional, and on time.
Review by Brittany B.
Anderson, SC, on Nov 14, 2023
Everyone at ServiceMaster who was here was very professional, and they got the job done very quickly.
Review by William B.
HARDY, on Oct 07, 2023
Manny and his crew were professional and extremely helpful guiding us through the process.
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