Most helpful reviews
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by Scotta W.
Knoxville, TN, on Dec 27, 2023
Noah and the guys I worked with were awesome. It felt like I was working with family.
Review by Jim W.
Maryville, TN, on Dec 22, 2023
The salesman and the head of the crew were just exceptional. They were really professional and nice to deal with.
Review by Bob F.
Lenoir City, TN, on Nov 27, 2023
The crew did a very good job of initiating the work in the morning, and by the end of the day, they had it done other than the chimney. They said that it would take another half a day to finish the chimney. They replaced the wood sheeting and did a good job on the flashing. They did a very good job on...
Review by Steven P.
Oak Ridge, TN, on Nov 17, 2023
Smith Roofing & Exteriors helped me with the adjuster in working with my claim. They kind of took that and ran with it.
Review by Ellen V.
Knoxville, TN, on Nov 11, 2023
They are professional, reliable and have experienced work crews. They work through issue resolution in a fair, concise manner.
Review by Scott B.
Knoxville, TN, on Oct 17, 2023
I am very pleased with the result and appearance of the roof.
Review by J A.
Knoxville, TN, on Sep 27, 2023
Overall excellent experience. Vast improvement over our experience with prior roofing companies
Review by Mary H.
Maryville, TN, on Sep 09, 2023
They were very professional and did a great job. They got it done very fast. They were all very nice and cleaned up after themselves. I didn't have any problems at all.
Review by Susan M.
Knoxville, TN, on Aug 17, 2023
Smith Roofing & Exteriors did a fantastic job.
Review by Eric B.
Knoxville, TN, on Aug 08, 2023
Smith Roofing my not be the cheapest, but they do good work and are very efficient at removing the old roof and replacing with a new roof. The area around my house was kept clean and the team that worked on my roof stayed tied off and safe the entire time.
Review by Ann C.
Knoxville, TN, on Jun 21, 2023
The shingles are beautiful supported by smooth purchase and installation process.
Review by Beverly L.
Maryville, TN, on Jun 02, 2023
They were great. You couldn't have asked for a better crew or company. The roof looks great. They cleaned up everything. We didn't have to pick up even one nail. They were excellent.
Review by Suzi M.
Knoxville, TN, on May 19, 2023
I would absolutely recommend them to anyone that has a roofing issue.
Review by Margaret O.
Jefferson City, TN, on Apr 06, 2023
I was completely satisfied with Chris. He was very informative. The project manager was good with his team. As of today, I have no complaints and I have already recommended them to a neighbor.
Review by Mary H.
Knoxville, TN, on Mar 15, 2023
They were so polite and caring. They seemed to care about the quality and whether their customers are satisfied or not.
Review by Sharon G.
Knoxville, TN, on Feb 25, 2023
Completed roof in one day. Very organized and answered all of my questions. Responded via texts or calls, which ever I preferred in a timely manner. Every was nice and easy to deal with.
Review by Paul S.
Lenoir City, TN, on Feb 14, 2023
I would like to recognize everyone from sales to the workers. Everything was done well and on time. The roof looks great.
Review by Robert M.
Helenwood, TN, on Feb 07, 2023
They were the best value for the price. I thought they were fast, courteous, and efficient. I would definitely recommend them to anyone.
Review by Glenda S.
Harriman, TN, on Jan 21, 2023
I was very pleased with Smith Handyman Service. Although there was some miscommunication, it was otherwise wonderful.
Review by Frank M.
Knoxville, TN, on Jan 20, 2023
Since getting my work done a few months ago I have told everyone who asks who I used. I have even recommended Smith on the local FB site for my neighborhood and the Halls community.
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