I was impressed from beginning to end with the professionalism of every Degnan Design employee that worked with us on our project. I would definitely recommend their services.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations in regards to value, price, and timeline.

Degnan Design-Build-Remodel of Madison brought my dream kitchen to life. I felt that the entire team worked to understand my style and presented options that worked for the space. I appreciate their honesty with what was reasonable with budget and proposed ideas that didn’t compromise my overall taste. I trusted their expertise and they didn’t disappoint.

The Degnan group was well coordinated. They listened well and did a great job responding to set backs. I’d definitely recommend. I’m a bit picky about electrical design and that is my only critique. After our electrical consultation, when the electrician came to do the work, a lot of our discussed details were lost and either had to be redone or had to be left in a less than perfect state. Every other aspect had a high attention to detail and excellent project management. The Degnan team was caring and giving along the way.

Very pleased with the experience.

The basement remodel was our second project with Degnan and we're just as pleased with the results as we are with the kitchen. The Degnan team remains transparent through the whole process from design and budget down to any small details that needed to be addressed at the end of the project. It really means a lot to have a team you can trust!

Areas Of Satisfaction

Areas Of Satisfaction - Being willing to put in the toilet we had bought on our own. Having the option for other specific work around the house was convenient.

Already have. Will do it again.

Absolutely

Employees & Subcontractors

Employees & Subcontractors - All the guys were very professional and fun to deal with. They answered all my questions and were very helpful

See comments on 10. Really enjoyed working with you!

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - My favorite part of the selection process was seeing how I could replace my old bathroom with a new one that was in keeping with my traditional house. It is very contemporary; it looks wonderful.

Problem Resolution

Problem Resolution - When the flooring was removed it was discovered that the previous remodelers(25years ago) has installed the plumbing incorrectly and it had to be replaced. Kelly Lawton snd his crew did it quickly and the schedule only was extended by a day. Separate reasonable contract as it was not included in the remodeling contract.

Clean & Safe

Clean & Safe - Never had such considerate workers!

Value

Value - While the total project was more than I had to originally planned to spend it was money well spent.

Easier Than Expected

Easier Than Expected - Definitely!

Punctuality/Timeliness

Punctuality/Timeliness - I was kept informed at all times about the schedule and any changes.

Areas For Improvement

Areas For Improvement - I had a vision of what the hexagonal tile floor would look like from photos shown me in the design process and was alarmed when the installer put the tiles in as they came from the box (telling me that was the only way they could be laid when that was not true as there were six equal sides.) your crew responded and assured me it would look fine when installed. Now I like it but perhaps someone might have consulted with me and the installer before the job was started. Only complaint I have and it in not a serious one in the overall project!

Areas Of Satisfaction

Areas Of Satisfaction - I interviewed 4 companies and chose Degnan because of their design phase and most complete contract I have ever encountered with a number of remodeling jobs over the years! Loved working with everyone on your staff and would recommend Degnan wholeheartedly! I was especially impressed with how well Kelly and Kelly snd David and the rest get along so well and respect each other.

Remodeling Concerns

Remodeling Concerns - Brian Teasdale made an excellent presentation and responded to any concerns I had during the time I was interviewing different companies.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the final product was nice and well made. Everything functions the way we hoped it would. Overall we are very pleased.

Remodeling Concerns

Remodeling Concerns - We had some concerns about some of the features that we weren't sure how to handle. We did a full kitchen remodel and they were very helpful in making suggestions like with the kitchen cabinets, as well as some changes with the cabinetry in the entry way. Overall very helpful.

Additional Comments

Additional Comments - We are very happy with the work and would consider them again if we did future remodeling. There people were all very nice and very helpful. They occasionally went out of there way to help fix something if we didn't think it was right. The gave us a lot of additional information, There online communication system was very helpful as well. We were just very pleased overall.

Areas Of Satisfaction

Areas Of Satisfaction - Highly recommend using Degnan Design-Build-Remodel! There communication was very clear! I know what they were going to do, when they were going to do it and the cost involved. Amazing experience!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and communication.

We've worked with DDBR on multiple projects and they have always produced excellent work and been easy to work with throughout the process. They have excellent designs and we always trust their recommendations will look beautiful!

Easier Than Expected

Easier Than Expected - As repeat clients, they met our high expectations. It was as easy as we expected it to be.

Areas Of Satisfaction

Areas Of Satisfaction - We couldn't be happier with the final product on the exterior of the house. We've received many compliments from friends and neighbors! The new rooms look great and have all the extra space we need for our growing family.

Remodeling Concerns

Remodeling Concerns - Budget was our largest concern. Degnan listened to our needs and came up with a design and material selections that fit within our price range.

the Degnan folks helped us look at different options and I'm glad we settled on the one we like.

Areas For Improvement

Areas For Improvement - A few delays here and there, but other than that we were highly satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Design process was great, and the quality of the end result exceeded our expectations!

Additional Comments

Additional Comments - Thanks to the whole Degnan team - a joy to work with!

I have already recommended degnan to neighbors and coworkers

Expertise

Expertise - PJ was awesome. Saw problems and had solutions ready before we noticed

Problem Resolution

Problem Resolution - Super easy. Can’t say enough good things about this.

Employees & Subcontractors

Employees & Subcontractors - Electrician adequate early subcontractors ok. Deganan staff superb

Use Comment(s)

Use Comment(s) - Overall very happy with look and feel of our porch. We enjoy it very much

Areas Of Satisfaction

Areas Of Satisfaction - Design. Quality of craftsmanship. Communication and hassle free corrections

Additional Comments

Additional Comments - Happy

Expertise

Expertise - I was very disappointed that I had to wait to get Anderson windows only to find out they ordered the wrong exterior color. I had to wait 4 more months for them to replace those with the correct color. When they used the grout in the bathroom, they also used the wrong color. There were further delays because the grout had to be removed and replaced with the correct grout.

Problem Resolution

Problem Resolution - When we did have problems, Degnan Design-Build-Remodel of Madison did resolve them.

Use Comment(s)

Use Comment(s) - I don't think Degnan Design-Build-Remodel of Madison will want to use my comments but they are welcome to use them.

Areas For Improvement

Areas For Improvement - Degnan Design-Build-Remodel of Madison fell short of my expectations by ordering incorrect windows.

Areas Of Satisfaction

Areas Of Satisfaction - In the finished bathroom, we thought the carpenter, John, did a very good job. They customized some touches. They installed a bathroom cabinet on a rail over the sink so that it could be moved. They did a very good job on that.

Areas Of Satisfaction

Areas Of Satisfaction - Their communication and project management was great, which was the big thing we said we needed from them in our initial meeting. Good use of co-construct to discuss things. Everyone was very friendly and easy to work with. Things stayed on track and ahead of schedule.

Remodeling Concerns

Remodeling Concerns - I was most concerned about project management and communication. They did a great job with both of these.

We've been happy with all of the work that Degnan has done for us in the past. They seem to be a premium priced product which is the only reason I gave 4 stars instead of 5.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - We really appreciate David coming out to our house a couple times to get things looked at and to bring the samples.

Lead Source

Lead Source - We are long time customers.

This is the beginning of the project and will likely recommend after completion

They are more expensive than average but you get what you pay for and more than you might expect. They are not satisfied with mediocre outcomes and they are not satisfied until the customer is. The staff is diligent, friendly, polite, and in all things considerate of the customer's needs and preferences. The whole process of our remodel was thoroughly explained and carried out with careful attention to detail and cleanup.

Communication

Communication - Extremely good.

Additional Comments

Additional Comments - We were especially impressed with T.J. Ender, his courtesy and graciousness, concern for our welfare and comfort, as well as quality beyond our expectations. Also salute to the people who did the sheetrock and painting.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - Our favorite part was picking out the items that we wanted.

Lead Source

Lead Source - We heard of them through the Parade of Homes.

While everyone we worked with was professional and caring, we had some issues with things taking longer than were estimated. This was especially frustrating when messages would be sent via CoConstruct and it took 10 days to get a response, even though several people had been tagged in the message. A lot of the schedule got moved around and we mostly felt like we had to be proactive in asking about what was going on. We also feel like there was some disconnect between the design and construction team that didn't come to light until very late in the process.

Construction Quality

Construction Quality - There are a few spots here and there that felt like they couldn't have been a little cleaner. Overall, any major issues got fixed though.

Employees & Subcontractors

Employees & Subcontractors - Everyone was very professional and polite when working directly with us. I sometimes feel like the younger workers didn't engage well, but they were also not our primary contacts.

Trust

Trust - For almost all of our issues, they were resolved and we felt listened to. We do feel like we had to come back to the contract several times to verify scope of work things. We were never worried about anyone coming into our house and felt like everyone did have our best interest at heart.

Areas Of Satisfaction

Areas Of Satisfaction - We are pleased with the overall layout of the project. We had initially planned to keep most of the kitchen appliances in the places they were originally located, but moved several things around and are very pleased with the end results. Same with the bathroom. We were initially going to move in one direction with design, but quickly changed our minds in the design process and feel like we were heard and listened to in our decision to make some changes.

Areas Of Sat: Design Selections Process

Areas Of Sat: Design Selections Process - The design team did a nice job producing visuals and options, and were generally quick with alternatives.

Extremely happy so far with the knowledge and attention to detail. Some aspects of what we want are a bit complex and they have been handled quickly and with ease. Very definitely recommend!