Dade has been accessible and professional. He always follows up in a timely manner

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Lead Source

Lead Source - Sister and brother in law bought a Kent home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Mud room at garage entry, size of garage, windowed loggia area for year round use.

Recognized Excellence

Recognized Excellence - Have only had contact with Kayla and she has been wonderful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Blue kitchen island

Recognized Excellence

Recognized Excellence - Alina was awesome in helping us with our selections.

Areas Of Satisfaction

Areas Of Satisfaction - Selection efficiency and attention to detail of the crew met my expectations.

Recognized Excellence

Recognized Excellence - Alina and Kenny were exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Kenny did a fabulous job of managing the project and keeping us informed, despite the fact that we lived in Virginia and were not here to see the actual progress.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenny.

Warranty Problem Resolution

Warranty Problem Resolution - Contractors didn't show up on the days that they scheduled to arrive. Also see comments under #9.

Warranty Work

Warranty Work - We still do not have L channel installed under eaves. We were told that the siding company would need to put extra nails all the way around the house and that has not happened.

Any Changes?

Any Changes? - Nothing - we love it.

Favorite Home Feature

Favorite Home Feature - coffered ceiling & linear fireplace

Lead Source

Lead Source - Onsite in community

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Loggia

Customer Suggestion

Customer Suggestion - Include the powder room in the Shelter Bay

Recognized Excellence

Recognized Excellence - Ella in the selection center was awesome.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been great across the board.

Design Consultant Communication

Design Consultant Communication - She was fantastic!!

Design Solutions

Design Solutions - Gave very helpful and appropriate guidance

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The loggia

Recognized Excellence

Recognized Excellence - Ella

Areas Of Satisfaction

Areas Of Satisfaction - Communication is very thorough

Areas Of Satisfaction

Areas Of Satisfaction - Chris wants to make sure we love the house!

Recognized Excellence

Recognized Excellence - Chris Moore . He's the best.

We continue to be impressed with Kent Homes. We did our research before we decided on Kent. Since going under contract, we have spoken to homeowners whose homes have been completed and others who are under construction. We’ve not heard a single complaint - only compliments. We feel we selected the BEST builder in our neighborhood and probably in Wilmington/Leland areas.

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

Overall, we are pleased with our house and would recommend the builder. Through lessons learned we would provide input on the process and this we would have done differently or are please we did in selections.

Lead Source

Lead Source - Real estate Agent - Nancy Boston (Carolina Plantations)

Preconstruction Budget

Preconstruction Budget - We haven't really conveyed a specific budget.

Understanding Of Cost

Understanding Of Cost - As we go through pre-selections of what we want we don't really know the costs at this time so could find we have to change course when we find out the actual pricing.

Value

Value - Not all costs are known as of yet. Although have some older cost figures, some costs seem high for what they are (particularly with electrical items; also only $100 credit for not having a coffered ceiling in the study).

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Having the master areas run down the entire side of the house.

Customer Suggestion

Customer Suggestion - Would be nice to be offered a bonus upgrade somewhere based on the cost of the project; maybe even tiered bonus. Spend X over base, get 1 upgrade. Spend X+Y over base, get 2 upgrades, etc. (i.e., Flooring in the master, carpet upgrade, higher level of a fixture, etc.).

Areas For Improvement

Areas For Improvement - None at this early stage.

Areas Of Satisfaction

Areas Of Satisfaction - Responding to inquiries.

Additional Comments

Additional Comments - Excited for the journey.

Options

Options - Tile choices could have been more; particularly for shower flooring

Understanding Of Cost

Understanding Of Cost - Some item pricing is tough to follow. I.e., only $100 credit for doing away with the coffered ceiling in the Study. Saved labor seems like credit would have been more.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen

Recognized Excellence

Recognized Excellence - Alina Alvares

Customer Suggestion

Customer Suggestion - None besides what we already spoke to Ashley about - earlier engagement on communication for the build/ground breaking.

Areas Of Satisfaction

Areas Of Satisfaction - Time allotted for selections process.

Additional Comments

Additional Comments - Looking forward to working with Kenny on building our dream home.

Recognized Excellence

Recognized Excellence - Kenny Jones

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - When doing the pre-drywall walkthrough, we found several items needing to be corrected (which they were). Having found & reported the items at that time saved Kent thousands of dollars for plumbing, electrical, and general contractor labor costs in avoiding having to fix later. It would have been a great gestor for Kent to have waived a CWA fee for a minor change we requested.

PM Problem Resolution

PM Problem Resolution - Several problems were experienced during the project, but Kenny always kept us abreast and ensured issues were remediated in a timely manner as if the house being built was his own.

Schedule

Schedule - Build completed roughly 3 weeks ahead of schedule.

Areas Of Satisfaction

Areas Of Satisfaction - Build quality, communication, and professionalism.

Areas For Improvement

Areas For Improvement - Not all items from selections and/or reflected on plans were always done right the first time. Items were ultimately always fixed but surprised with items that were missed by trades. I presume they just get in the habit of doing some routine things and don't always check the plans. A couple misses likely stemmed to drafting issues. Luckily, we paid for an extra floor outlet for had we not, there would be no power in the vicinity of the media closet as the plans showed an outlet in the wall which could not be installed due to the framing in that wall. Lighting in the Loggia also was not great on the drawings, but ultimately Kenny had the issues rectified in the wiring phase. I'm just mentioning this should someone want the feedback to relay back to the early steps in the process.

Recognized Excellence

Recognized Excellence - Kenny Jones

Additional Comments

Additional Comments - We have yet to move into the home but are very excited as we love the end result. Kent homes helped to make the dream a reality and we have no regrets with selecting Kent. We would definitely recommend Kent to others.

Lead Source

Lead Source - We visited The Bluffs model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.

Customer Suggestion

Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.

Recognized Excellence

Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.

Construction Quality

Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.

Communication

Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.

PM Expertise

PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.

PM Professionalism

PM Professionalism - Archie has been quite professional in his communication with us along the way.

PM Problem Resolution

PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.

PM Professional & Organized

PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.

Understand Building Process

Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.

Trust

Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.

Clean & Safe

Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.

Employees & Trade Contractors

Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.

Overall Experience

Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!

Areas Of Satisfaction

Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.

Recognized Excellence

Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.

Additional Comments

Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!

Schedule

Schedule - Overall we were satisfied with the exception of the 9 week delay due to permitting issues with the septic installation. Had the septic permit on file been reviewed at the beginning of the build process, we feel this delay would not have occurred. If there had been issues with the permit, steps could have been taken with Brunswick County early on to avoid the building delays.

Condition of Home

Condition of Home - The overall appearance of the home was neat and clean. The windows did not appear to be cleaned thoroughly and one window that was in the main downstairs living area had a large sticker/decal on it. We were unable to remove this ourselves due to the cathedral ceiling where the window was located.

Orientation Punch List

Orientation Punch List - Many of the punch list items took longer due to several of the companies cancelling or being a no show on the date scheduled. We are still waiting for screens on numerous windows.

Areas For Improvement

Areas For Improvement - Communication at times was inconsistent due to situations that came up with the septic permitting process and the build timeline.

I highly recommended Kent Homes to build a home to my friends and/or family.

Lead Source

Lead Source - I heard about Kent Homes through our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am excited about the loggia.

Customer Suggestion

Customer Suggestion - I really enjoy working with Kent Homes and appreciate all the information they gave me and the fact that I am able to look at the details in advance. I think they have a well-done program. They have a structure build from the beginning stages to where we are now. I don't have any suggestions. I think they have it nailed.

Recognized Excellence

Recognized Excellence - I would like Carol Hobbs. She is really outstanding. She is a big reason why we chose Kent Homes. We spoke with a few others, but Carol's professionalism was outstanding, and she is very personable.

Additional Comments

Additional Comments - We are looking forward to completing the process with Kent Homes.

Design Consultant Knowledge

Design Consultant Knowledge - The Design Consultant (DC) communicated well; however, not all options (minor) were presented or (perhaps) not known at time of selection.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - House plan layout.

Recognized Excellence

Recognized Excellence - Carol Hobbs and Ella Richardson

Customer Suggestion

Customer Suggestion - Keep the great work!

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism, knowledge, and presentation.

Construction Quality

Construction Quality - The choice of materials is wide and available, providing the homeowner with many options. Kent Homes workmanship combined with the PM's oversight, is excellent.

Communication

Communication - Kent Home's Project Manager is excellent, i.e. providing professional, attention to details, and with clear communication during the construction process.

PM Expertise

PM Expertise - Excellent construction background with many years of experience.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes' Project Manager is well respected by their subcontractors; this is an excellent indicator to workmanship and build quality. Excellent leadership!

Overall Experience

Overall Experience - We wouldn't have it any other way; from the selections process to/during construction, Kent Homes has provided excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - Having owned and worked with previous new homes, Kent Homes has exceeded our expectations. A professional, efficient, and well-organized company.

Recognized Excellence

Recognized Excellence - Carol Autry, Kenny Jones, Ella Stikeleather, and their subcontractors; courteous and a very professional, remarkable team. Exceptional!

Areas For Improvement

Areas For Improvement - Sometimes the home buyer may miss some aspects to the new home buying experience; getting to know the home buyer's strengths and weaknesses (without intrusion), may make the process smoother. Communicating processes from selection to delivery are keys to success.

Additional Comments

Additional Comments - Kent Homes is providing a remarkable build process; working with their team is a rewarding and positive learning experience, thank you!

Clean & Safe

Clean & Safe - Kenny Jones, Project Supervisor, maintained a clean and safe working environment for his crew and on-site visitors.

Quality Of Workmanship

Quality Of Workmanship - The quality of workmanship has exceeded expectations; each subcontractor demonstrated care and pride in their work.

Quality Of Materials

Quality Of Materials - Kent Homes selection of materials met and/or exceed home construction standards.

PM Professional & Organized

PM Professional & Organized - Keny Jones was very professional; every step of our construction process was organized.

Communication

Communication - Kenny Jones explained the construction processes with clarity and answered all questions to satisfaction.

PM Professionalism

PM Professionalism - Kenny Jones and his team are highly knowledgeable and very professional in their respective skills and trade.

PM Expertise

PM Expertise - Kenny Jones project management, patience, and onsite expertise far exceeded expectations.

PM Problem Resolution

PM Problem Resolution - Kenny Jones addressed and resolved all problems, including materiel, scheduling, and personnel.

Trust

Trust - I trust Kenny Jones to follow through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes, their employees and contractors have all been courteous, friendly and professional.

Schedule

Schedule - Kent Homes new construction time frame (breaking ground to final delivery) was on schedule and on time.

Condition of Home

Condition of Home - Upon move-in, our home was in excellent condition.

Orientation Punch List

Orientation Punch List - I am satisfied with the Orientation List and any outstanding items (minor) towards completion.

Areas Of Satisfaction

Areas Of Satisfaction - On site communication with Kenny Jones and his team; they were extremely professional and helpful towards addressing problems to resolution.

Areas For Improvement

Areas For Improvement - Not much to comment in this section; however, building with HOA ARCs can be a challenge.

Recognized Excellence

Recognized Excellence - The most exceptional Kent Homes personnel are as follows: Carol Autry, Kenny Jones, Landon Melton, Ella Richardson, and Mike Burch.

Additional Comments

Additional Comments - Kent Homes is a highly professional, new home construction organization; our experience was very satisfying from beginning to end.

The entire Kent homes team was organized, knowledgeable, helpful, professional, and caring from start to finish and beyond our warranty period. I continue to recommend Kent Homes to many people in The Bluffs! Thank you and kudos to the entire team!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Layout of Jonesport

Recognized Excellence

Recognized Excellence - Kate Desilva and Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Customizing our home to fit our needs

Recognized Excellence

Recognized Excellence - Kate DeSilva Alina Aviles Jim Talbout

Recognized Excellence

Recognized Excellence - The entire team is awesome!

Favorite Home Feature

Favorite Home Feature - The screened in porch

Areas Of Satisfaction

Areas Of Satisfaction - Customizing our home!

Professional & Organized

Professional & Organized - Ella was fantastic and Amy made great structural suggestions

Design Consultant Attentiveness

Design Consultant Attentiveness - We absolutely LOVED the process. Being the only people there was fantastic

Options

Options - I was disappointed with the bathroom tile selections. I do believe that it is related to the increase in cost and not anything Kent has control over

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it!

Areas Of Satisfaction

Areas Of Satisfaction - Communication!! Quick to respond and made great suggestions

Communication

Communication - Landon Choplin has been outstanding

Quality Of Materials

Quality Of Materials - The oven and microwave could have been of higher quality

PM Professional & Organized

PM Professional & Organized - Landon is the BEST!!!!!!

PM Professionalism

PM Professionalism - Completely!

Areas Of Satisfaction

Areas Of Satisfaction - Communication with our PM-Landon. He ALWAYS responded very quickly!

Areas For Improvement

Areas For Improvement - More choices for appliances and a better explanation of the functions of them, making sure to talk about internet access and what might need to be done before the slab is poured

Recognized Excellence

Recognized Excellence - Landon Chopin gives excellent service and is a valuable asset for Kent Homes

Additional Comments

Additional Comments - The selection process was wonderful. Ella was great and just the fact we got the place to ourselves made a huge difference

Very buttoned down process . Unlike any of the other homes we built

Lead Source

Lead Source - Friend that built with Kent

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Black windows

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Living area

Customer Suggestion

Customer Suggestion - More options within a reasonable price almost everything was an upgrade . The added margin. Was excessive

Areas Of Satisfaction

Areas Of Satisfaction - The different elevations

Communication

Communication - Very responsive and very detailed

PM Expertise

PM Expertise - Knows the plans and stays close to your project

PM Professionalism

PM Professionalism - Very respectful and has the answers to any questions or concerns

PM Problem Resolution

PM Problem Resolution - Responds quickly to concerns and resolutions

Understand Building Process

Understand Building Process - Knows every step and what order of the building process

Trust

Trust - Follows through on getting back to you

Clean & Safe

Clean & Safe - No concerns re that

Employees & Trade Contractors

Employees & Trade Contractors - No direct contact with anyone but Archie and Nate the landscaper

Recognized Excellence

Recognized Excellence - Alina in design and Archie Medina

Areas For Improvement

Areas For Improvement - The tack on charges for minor things

Additional Comments

Additional Comments - Very excited to get to the finish line . This is our last home after retiring . Good reviews from other clients thst have built . Archie was our friends project mgr when they built with Kent . Highly recommended !

Salesperson Accessibility

Salesperson Accessibility - Carol was one of the first to respond to our inquiries when we started looking at the three builders that Sunset Reach offers. During our first call with Carol,she answered all of our questions and more.

Salesperson Communication

Salesperson Communication - Carol respons within the same day and we appreciate that so much about her. I had so many questions,often emailing Carol several times a day. Carol answered every single email. We were so impressed by her patience with us.

Value

Value - Several interior options are fair, and some upgrade options are much higher than the value, of a light fixture,for example. We also found the kitchen appliances very expensive. We understand that installation fees need to be considered, but we were pretty blown away by the mark-up of the wine fridges,stoves, etc.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The additional balcony

Areas Of Satisfaction

Areas Of Satisfaction - We are only at the beginning of our project,and so far it's been the communication that we value the most. We are doing this remotely,from CA, and Carol keeping in touch with us the way she did, really kept us at ease and made us feel confident that we choose the right builder.

Design Consultant Communication

Design Consultant Communication - Alina was always available for our questions before we met her for our selection appointments, and after.

Professional & Organized

Professional & Organized - VERY professional but personal at the same time. Alina is one of the most organized professionals we ever dealt with. We were not stressed out one bit during our selection appointments; we knew after the first hour with her that we will get everything done without stress and rush. It was just wonderful.

Design Consultant Knowledge

Design Consultant Knowledge - Alina has several years of experience in her field, and it showed. We felt very confident, planning our dream home with her.She brought up points we did not even consider.

Design Consultant Attentiveness

Design Consultant Attentiveness - Alina is incredibly detailed; we knew we were in the best hands with her.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Alina had an answers and solutions for everything "special" we wanted to design.

Design Solutions

Design Solutions - We were a bit stuck when it came to designing the fireplace, for example. But, of course, Alina guided us through it and had wonderful suggestions.

Design Consultant Accessibility

Design Consultant Accessibility - She made us feel, like we are her only clients!

Selections Budget

Selections Budget - This is 100% true. Alina didn't try to upgrade us on everything. She made several smart suggestions for items we were not ready to select, yet.

Design Consultant Trust

Design Consultant Trust - Alina has followed up with us a few times since our appointment back in October. We are confident that our project is in very good hands.

Options

Options - The light options were a bit underwhelming for us, and we decided to get the credit for all lighting and fans to purchase our own later on.

Understanding Of Cost

Understanding Of Cost - The catalogs are pretty straight foreward.

Value

Value - We found the upgrade prices for the fireplace and kitchen appliances a bit high. The rest is very fair.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - KITCHEN !!! Thank you Alina, for helping me to design my dream kitchen. A few things I regret that I should have added after all, but I know there is still time for it if we really want it and we are aware of the new purchase order fees, etc.

Recognized Excellence

Recognized Excellence - Carol and Alina! And wanted to say thank you to Ashley, for making it a point to introduce yourself to us when we were there. We are still so happy that we choose Kent. It was our first contact with Carol way back last summer that made a big impression, and when we saw the floorplan for the Lumina, we knew Kent is the one!

Customer Suggestion

Customer Suggestion - Stay the way you are!

Areas Of Satisfaction

Areas Of Satisfaction - We never built before, so we didn't know what to expect. Let's just say that any call/appointment we had with any of you, was always answering all our questions and made us feel excited about our project. Little touches, like our names on the display during our selection appointments, and those little Kent Home gifts, made us feel special and important. Thank you.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

Our experience has been great so far. We are about 3/4 of the way completed.

Communication

Communication - We live in New York so we are not at the home site very often. Because of Kenny’s excellent Project Manager skills, we don’t worry about not being there. We have put our complete trust in him.

PM Expertise

PM Expertise - Best Project Manager EVER!

Trust

Trust - Couldn’t ask for better customer service.

They provide the highest quality of service and satisfaction throughout the process. I couldn’t be more satisfied. From sales to design to completion everything was great. We had a few problems during the build, which is expected, but they were all handled with professionalism and respect. You will not be disappointed if you choose Kent.

Lead Source

Lead Source - I was helping my brother with a house purchase in the Bluffs community and was introduced by a realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Three Car Garage

Customer Suggestion

Customer Suggestion - Keep up the good work.

Recognized Excellence

Recognized Excellence - Kate Dasilva has been outstanding. I am 61 years old and have owned businesses and am now a pastor, and I have never experienced a level of efficiency and professionalism as I have with Kate. She is personable, but professional. She knows what she is doing and knows what to recommend. She listened to our story, what we were trying to accomplish in this house, and made some recommendations, (all of which I took) and got us to an equally qualified and professional lender. She is amazing.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - In every area. Again, I have built three homes and this experience far exceeds anything I experienced with any other builder. When I needed to see the house fit on the lot I was contemplating purchasing, I received three versions before the end of the day. That is just not seen in our current society.

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - I would just say thank you for your excellence to this point.

Design Consultant Communication

Design Consultant Communication - Kate was so insightful and knowledgeable about the options door us to look at.

Design Consultant Knowledge

Design Consultant Knowledge - Kate and Amy made drawings while we were there to show us what it could look like.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - We’ve had a few issues with the Architectural review board at our neighborhood and Kate has been on top of all of it. It is frustrating but not unexpected to have these issues. But it is nice to know that you are well represented by this team.

Design Consultant Accessibility

Design Consultant Accessibility - When I send an email I always get a prompt response.

Selections Budget

Selections Budget - Alina was completely competent, professional, and amazing. We were completely within our budget.

Design Consultant Trust

Design Consultant Trust - Absolutely

Understanding Of Cost

Understanding Of Cost - Everything was right up front.

Value

Value - Very happy with what we are getting

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My 3 car garage and room above the garage.

Recognized Excellence

Recognized Excellence - Kate DaSilva, Alina Aviles, and Amy Barnes. All of these ladies have made the process fun and exciting. I couldn’t have asked for a better team.

Customer Suggestion

Customer Suggestion - I honestly can’t think of where I would be able to improve it.

Areas Of Satisfaction

Areas Of Satisfaction - I have been satisfied with everything, but if I had to highlight anything it would be Kate and Amy’s professionalism and the efficiency and knowledge of Alina. I felt like these ladies were real professionals who cared about us. It was a very personal experience and this is rare today. Even though Kate was expecting, it never detracted from her service to us.

Additional Comments

Additional Comments - Keep up the good work. We have recommended you to everyone we know.

Construction Quality

Construction Quality - Very high quality standards

Communication

Communication - Communication is regular and focused on whatever is needed

PM Expertise

PM Expertise - Landon gets the right people to look at the right things when something needs attention

PM Professionalism

PM Professionalism - Definitely knows what he is talking about

PM Problem Resolution

PM Problem Resolution - We have had a few issues that have come up during the build, but all of them have been handled promptly, professionally, and to our satisfaction. High marks for this.

PM Professional & Organized

PM Professional & Organized - Always on time and always ready to answer any questions I have had

Understand Building Process

Understand Building Process - Clear reviews of past work and forecast of work to come.

Trust

Trust - I have no worries about what I am being told

Clean & Safe

Clean & Safe - Job site has been fabulous

Employees & Trade Contractors

Employees & Trade Contractors - All workers have been cordial and nice, and their work is impeccable

Overall Experience

Overall Experience - I couldn’t ask for a better experience so far

Areas Of Satisfaction

Areas Of Satisfaction - From the beginning of the process with Kate DaSilva to the continued process with Landon, all areas have been equally professional

Recognized Excellence

Recognized Excellence - Kate DaSilva was the determining factor for us choosing Kent. Since then, both Amy and Landon have been wonderful and supportive, further bolstering a clear culture that is evident at Kent Homes.

Areas For Improvement

Areas For Improvement - Kent has not fallen short on anything to date

Additional Comments

Additional Comments - Keep up the good work.

Areas Of Satisfaction

Areas Of Satisfaction - Especially at the beginning with the planning of the home. Kate Desilva was instrumental in some tweak designs and special needs we wanted in the home. She was fabulous.

Areas For Improvement

Areas For Improvement - They never fell short on expectation

Recognized Excellence

Recognized Excellence - Kate Desilva and Alina Aviles were exceptional throughout the process. Amy Barnes stepped in for Kate during her pregnancy and brought us to completion with the same level of excellence.

Additional Comments

Additional Comments - I have said this before, but it is worth repeating. I have had four homes built for me over the course of my life by different builders each time. Kent has exceeded them all by a very wide margin. it is unusual today to find a company that does what they say the way they say they will do it, in the time they say they will do it, and not only in the time, but sooner. This was a wonderful experience and a confidence building one. I could not recommend Kent any more highly. Give them a chance to earn your business and you will walk away with trust.

Warranty Manager Explanation

Warranty Manager Explanation - Very clear communication throughout the process. Everything was completed in a timely and professional manner.

Warranty Manager Professionalism

Warranty Manager Professionalism - Very professional

Warranty Communication

Warranty Communication - Nancy provided clear and timely communication. No delays when A question was asked.

Warranty Problem Resolution

Warranty Problem Resolution - All issues were completed without incident.

Warranty Administrator Communication

Warranty Administrator Communication - Excellent. Nancy was always there when I needed her.

Warranty Work

Warranty Work - Professional as I expected. Just as good at the end as they were in the beginning. You can’t say that about everyone, but I can for Kent,

Employees & Subcontractors

Employees & Subcontractors - All of the employees of Kent were stellar. All but one of the subcontractors was great. We had a HVAC issue right at the end of our first year. It was not handled well at all by the Contractor, not in communication, honesty, or timeliness. This was our greatest disappointment from the whole build. They did complete the repair, but it took a full month of bad communication, pressure, and frustration. We also ended up with a 600.00 electric bill due to running the emergency heat for a full month while waiting for the repair, and waiting on the next one that was also a partial month of emergency heat. But overall, the whole build was great.

Recognized Excellence

Recognized Excellence - Yes Kate Dasilva was fantastic during the sales and planning process. Also Alina Aviles was fabulous during our selections, very knowledgeable and helpful all the way through. And finally Landon Choplin was our construction manager and he was so incredibly helpful and nice. I was there everyday checking behind him and he was never bothered, but very professional. We loved our crew, they treated our house like it was their own. Again you can’t go wrong with Kent.

Any Changes?

Any Changes? - I would have added a wider driveway and larger parking pad.

Favorite Home Feature

Favorite Home Feature - My 3 Car garage. It’s a guy thing.

Areas Of Satisfaction

Areas Of Satisfaction - Truthfully all of them, But if I am forced to pick one it would be problem resolution. In a project as large and costly as a home, there are going to be problems. Problems have solutions and sometimes they require give and take on both parties. It was refreshing and appreciated to find a builder that was willing to explore and talk about all solutions without requiring a fight. I had to give on a couple of issues and they had to give on a couple, but they both ended up with mutual solutions. A rare find today. Again, You can’t go wrong with Kent.

Areas For Improvement

Areas For Improvement - They never fell short, but rather exceeded my expectations.

Use Comments

Use Comments - This is the fourth home I have had built, and none of the previous three builders even came close to Kent Homes.

Client For Life

Client For Life - I would definitely consider myself part of the Kent Family. My home is always open if someone needed to take a look and ask questions.

Additional Comments

Additional Comments - Just Stellar. Thank you for making what can be a very stressful process a wonderful experience.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

When comparing our experience and our neighbors who built with Kent to our neighbors who used other builders, there is a consistency that Kent stands above all others.

Lead Source

Lead Source - Property Sales Person and Online

Salesperson Accessibility

Salesperson Accessibility - Carol was fantastic. Very Responsive and helpful throughout the process.

Salesperson Communication

Salesperson Communication - Carol provided both written and verbal feedback throughout the process. She made herself available for multiple / lengthy conference calls to support our understanding and decisions.

Sales Knowledge

Sales Knowledge - Carol knows the brand and the details well. For items or issues that were unclear, she took those back to obtain the necessary information and obtain the clarification we were looking for.

Sales Solutions

Sales Solutions - Carol presented solutions but she was also open to input on potential solutions from us.

Sales Problem Resolution

Sales Problem Resolution - Buying a home can be stressful. There is always an opportunity for misunderstanding when it comes to details. She was patient with us and was able to address all our questions and resolve our concerns.

Preconstruction Budget

Preconstruction Budget - This wasn't hard -- given we didn't really apply a budget criteria. We just wanted to make sure we got the home the way we want it.

Understanding Of Cost

Understanding Of Cost - The challenge is always understanding what your final bottom line with be. While the pricing sheets that were ultimately provided are helpful, great clarity and specificity early on would definitely be more beneficial to the home purchaser to support there own pre-calculations.

Options

Options - Given the homes are not fully custom but customizable to some degree, we feel pretty comfortable with the structural configuration of our forthcoming home to be. I do believe there are a significant number of options that will help further customize our home and recognize the challenges builders would have by offering cart blanch options. Given the list we've been provided, I am pleasantly surprised at the number of options that are available.

Value

Value - We could have chosen a different builder and it could have ended up more or less expensive. That said, given the quality of the models and the general standard options, from what we have seen and experienced so far, we believe the value ratio is fairly high.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - All of It!!!! The exterior board and baton, the porch, the 3 car garage, the elevation, and really all the layout and options we have selected!!

Customer Suggestion

Customer Suggestion - Initially, I would say have a model with nothing but standard features available for comparison to a model with very common upgrades for potential customers to view. I believe this could be very helpful to many buyers.

Recognized Excellence

Recognized Excellence - Certainly Carol Hobbs.

Areas For Improvement

Areas For Improvement - We are very happy so far. One possible area for improvement is what we suggested above regarding the pricing / option lists. Release it more freely and earlier to potential buyers. It may make it more efficient for some to make decisions, helping both Kent as well as the customers.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone is super nice and professional. Very helpful and responsive.

Areas For Improvement

Areas For Improvement - I also believe a 1 year warranty is too limited. Other builders have 5 or 10 year structural, 1-3 year warranty on other items including HVAC, etc.

Additional Comments

Additional Comments - If the process continues as it has been thus far, we will continue to be super happy.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it!

Recognized Excellence

Recognized Excellence - Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Thus far the process has been exceptional. All representatives have been incredibly nice, helpful and accomodating.

Areas For Improvement

Areas For Improvement - None thus far.

Construction Quality

Construction Quality - We aren't through the entire build process yet but thus far, the materials and workmanship seem to be of high quality.

Communication

Communication - Jim has been great. Regular scheduled call are great given we live 6 hours away. Jim keeps us fully informed and is great about sending pictures, especially of major milestones.

PM Expertise

PM Expertise - Very knowledgeable and his expertise has definitely helped make sure several aspects of the build were indeed approved through us prior to moving forward.

PM Problem Resolution

PM Problem Resolution - Addressed our questions and concerns promptly and avoided the need to redo things.

Understand Building Process

Understand Building Process - Always patient and willing to prove any and all information necessary.

Trust

Trust - He has been honest in all ways, even pointing out certain anomalies in the foundation size.

Recognized Excellence

Recognized Excellence - Jim Talbot

PM Problem Resolution

PM Problem Resolution - Identifying and resolving issues was a strength. Some of the contractors weren't the best at paying attention to the plans but Jim resolved all the issues.

Schedule

Schedule - It was a floating window, however the home was delivered within the projected timeline.

Orientation Punch List

Orientation Punch List - We had one issue which was an inconvenience that we weren't happy with, which was receipt and installation of our hall shower glass. Our Project manager stayed in touch with us and the contractor however it was delayed past our move in and our guests visitation.

Areas Of Satisfaction

Areas Of Satisfaction - We're overall very pleased with our experience with Kent and all its employees.

Recognized Excellence

Recognized Excellence - Carol Hobbs, Jim Parsons and Alina Alives.

Additional Comments

Additional Comments - If you are searching for a reputable builder and a great building Experience, strongly consider Kent.

Warranty Work Done Right

Warranty Work Done Right - Only remaining issue is shower grout color consistency. We decided not to pursue further work on this because the process become arduous and the reality was we were more concerned about continuing to having patching making color inconsistencies worse. Everything else was taken care of on the first warranty visit.

Recognized Excellence

Recognized Excellence - Jim Parsons

Favorite Home Feature

Favorite Home Feature - The Loggia. It's a four season room which we use year round and day in and day out. I also love our front porch.

Areas Of Satisfaction

Areas Of Satisfaction - Employees are fantastic. The quality of the home is great. Their flexibility with changes to their standard features is good. On time or early delivery of your home makes a huge difference. Many other builders are well beyond their window of delivery in this area. Kent kept to their schedule.

Client For Life

Client For Life - If we were ever to move and it was in an area where Kent builds, we would certainly use them again.

Additional Comments

Additional Comments - When comparing our experience with Kent to our other neighbors who used other builders, there is a consistency that Kent stands above all others.

Kent Homes has been good so far.

Lead Source

Lead Source - We learned of Kent Homes when we visited the model homes.

Salesperson Accessibility

Salesperson Accessibility - For the most part, Cameron has been accessible. In some cases, it took longer than expected to get an answer, and it needed to be checked with upper management.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the loggia.

Recognized Excellence

Recognized Excellence - Cameron and Alina have done a fine job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been personable and knowledgeable.

Recognized Excellence

Recognized Excellence - Been very satisfied with Cameron and Ella.

Customer Suggestion

Customer Suggestion - We would like to have seen a larger selection of fans and light fixtures.

Areas Of Satisfaction

Areas Of Satisfaction - The precise way that they perceive.

Areas For Improvement

Areas For Improvement - Just the selections were not as good as we had hoped.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

Very positive experience from the sales to selections to construction of the home.

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

They are very meticulous and pay attention to detail, which is great. Kenny Jones, our project manager, is also awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and how meticulous they are, and if it's wrong, they call the vendor and fix it, and I do not always have to point things out.

Recognized Excellence

Recognized Excellence - Kenny Jones for his attention to detail and effective communication; he responds when I reach out effectively.

Areas For Improvement

Areas For Improvement - One landscape vendor Edge Landscaping is terrible, and they do not know anything about Brunswick County. Bill the landscaper is not responsive and did not realize deer were around. We went to the site for an hour and a half and made a list of do's and don'ts, and when we got the proposal, it was not close to what we discussed.

From our initial look at a model to the selection process, everyone we dealt with was professional and the customer service was great.

Lead Source

Lead Source - Looking for property in Brunswick Forest- was mentioned as a recommended builder

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen/ great room/4 season sunroom

Recognized Excellence

Recognized Excellence - Cameron has been great to work with. Very accessible and informative. He seems very genuine and honest.

Areas Of Satisfaction

Areas Of Satisfaction - Everything is really great up to this point.

Professional & Organized

Professional & Organized - They were great.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about my enclosed 360 sunroom. I can see the lake in my backyard and I am looking forward to having my coffee in the morning out there.

Recognized Excellence

Recognized Excellence - I would like to recognize Cameron, Alina, and Susan for their exceptional service. I really think that everyone was excellent. From the first person we met Susan in the model we went by to see, we liked the home and the people. We felt that the people who worked at Kent were excellent. We had appointments with other builders that did not show up after we flew from New York. Cameron has been available to us and had Zoom meetings on the weekends. Alena was great and answered our questions about how we got to the price of certain things.

Customer Suggestion

Customer Suggestion - In the selection process I think there should be a clearer explanation of how the stock items are replaced by an upgrade. I would like for it to show me how the stock item is withdrawn so I can understand the line items. We had one thing that I was interested in that was so much more money that I said forget it. It was hard not to be able to see things and why there were price differences.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service exceeded my expectations, it is excellent.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am very happy and looking forward to the process of building the house. I hope everything goes as smoothly as it has been.

Additional Comments

Additional Comments - We couldn't be happier, the staff was excellent, and we're looking forward to the build.