Lead Source - Brunswick Forest
Favorite Design Feature (At Contract) - The pantry & pocket office that I’m making a dry bar
Design Consultant Communication - Ella was so awesome to work with!
Favorite Design Feature (Selections) - The pantry and the “pocket office” which I’m having designed into a dry bar room
Recognized Excellence - Cameron AND Ella
Additional Comments - I have appreciated the fact that Kent works well with coordinating meetings while I am in Wilmington to cut down numerous trips, as i live about 6 hours away
Lead Source - I discovered Kent when we visited the model homes at Compass Pointe. I loved the Kent model home and quality of workmanship.
Favorite Design Feature (At Contract) - Kitchen
Recognized Excellence - Kayla is a pleasure to work with. Available to answer our questions and offer solutions.
Additional Comments - We have enjoyed working with Kent Homes throughout the planning process. We are excited and looking forward to see our completed home.
Areas Of Satisfaction - Kent Homes kept to their timeline when building our home. We were amazed at how quickly our home was built ahead of schedule at the same time keeping up with the quality of the build.
Areas For Improvement - We love our Kent Home. Kent is an excellent builder who does outstanding work
Recognized Excellence - We enjoyed working with our Project Manager, Ross Wiley. He was always available to answer any questions we had. He kept communicating with us throughout the entire build process.
Additional Comments - We had an excellent build experience with Kent Homes. We would definitely recommend Kent Homes to anyone searching for a builders.
Lead Source - Looked at one of there model homes.
Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen
Recognized Excellence - Ella did a tremendous job helping us in the design center!
Lead Source - From my realtor
Favorite Design Feature (At Contract) - Front entrance
Areas Of Satisfaction - Yes Kate did
Favorite Design Feature (Selections) - overall Kent worked with us to design a home we are very excited about. I am nervous about the unique features we selected but overall very excited.
Recognized Excellence - Kate DaSilva has worked to ensure all our requests were considered, she had great ideas to problem solve,and overall was a great partner.
Customer Suggestion - The pricing at time was strange. Most were fair but selecting the linear fireplace for example, eliminated the inclusion of any surrounding stone and mantle that was included in the more traditional fireplace. This was surprising as the exclusion is not indicated in the selections guide/material. When a question about the build cost schedule surface they should send customers straight to Brandi. ther were several frustrating conversations until I was finally able to speak to Brandi - who was extremely helpful;.
Areas Of Satisfaction - The willingness to make design changes like adding a linen closet for a more convenient upstairs bath and they also added a wall to create a more private Bonus room.
Areas For Improvement - Price transparency. Pricing was strange for appliances being upgraded as the explanations did not make sense. The cost was 3000 higher than if I were to purchase myself without any discount. The other was I asked for several changes to the island. I asked for a breakdown of each so i could decide which upgrade to remove. I could not get this information. The selections guide should be updated to include the caveat that if you choose the Linear fireplace nothing else comes with it.
Lead Source - Model and other clients building a new home at The Bluffs
Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.
Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!
Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations
Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .
Favorite Design Feature (Selections) - Open Floor Plan
Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.
Areas Of Satisfaction - Customer Service
I have recommended Kent Homes to my friends and some have built!
Orientation Punch List - It hasn't been completed, but I know he's working on it.
Areas Of Satisfaction - They built my home in record time, which was great. They built me a lovely house.
Areas For Improvement - The one area I think they need to work on is with the cleaning company used before The house was not cleaned the best it could have been
Recognized Excellence - Dave Dutton was great. Sue Lyons was wonderful. Alina, the design consultant, was very good.
Additional Comments - I would highly recommend them. As I said, it's my second build with Kent Homes.
Recognized Excellence - Everyone we delt with was knowledgeable and professional
Any Changes? - My location I did not expect my common area to be total weeds
Favorite Home Feature - Love my kitchen
Areas Of Satisfaction - All areas
Client For Life - This is my. Second Kent Home
Lead Source - I found a home on the internet that was being built in the neighborhood I wanted to live in. That home was being built by Kent Homes. I had search new home listing for zip code 28422
Salesperson Accessibility - We dealt with Carol Autry. Our process was probably shorter than usual since the house was a spec house.
Options - We were glad we were able to make some minor changes. The house had everything thing picked out and we like all the fixtures appliances etc that was going into the house.
Favorite Design Feature (At Contract) - I love the whole floor plan. I think my husband loves the garage size.
Areas Of Satisfaction - Organization and communications
Kent Homes worked diligently to communicate with us and understand our desires and needs.
Construction Quality - My wife's brother is an architect who did the inspection with us at the last inspection, and he felt very good with what the construction and quality was.
Clean & Safe - We are not on the site, and are across the country, but from the pictures the job site seems to be fine.
Areas Of Satisfaction - They met or exceeded my expectations, first with the speed of getting things done. Also, we have had a lot of communication with Dave and that was more than I expected. I liked the way he tried to do what we wanted to have done.
Recognized Excellence - I would like to recognize Dade Dutton, the project manager. We worked with others, but we worked with him the most.
Areas For Improvement - They fell short of my expectations as there are some selections we would have liked, but we were unable to obtain them.
Overall Experience - Landon is doing an excellent job for us.
Recognized Excellence - Landon Choplin
Favorite Design Feature (Selections) - Laundry Room
Recognized Excellence - Amy Barnes & Ella Richardson
PM Expertise - we had to go upper management to get some issues resolved due to his lack of experience. Those issues have been resolved.
Employees & Trade Contractors - Contractors were great. Willing to answers our questions.
Overall Experience - Kent Homes is a great company. We are disappointed in our PM.
Areas Of Satisfaction - Kent Homes is a good builder. Leadership addressed the issues we had and made it right.
Clean & Safe - safe but not clean
Quality Of Workmanship - a few of the "orientation" items were repaired but it caused other items like drywall repair and caulking to be done very poorly or not at all.
Communication - He always made his required Bi-weekly communication with photos. However, he did not like to be asked questions.
PM Professionalism - he is very new to the way Kent Homes operates. He needs listen to the experienced PM's for guidance. He is often times disrespectful to the trades.
PM Expertise - He thinks his expertise level is much higher than it actually is.
PM Problem Resolution - the problems were only corrected when we involved senior leadership.
Employees & Trade Contractors - the traders are top quality
Condition of Home - The quality of the house was good. However, the pre move-in clean was terrible. The fans and light fixtures were coved in drywall dust, the floors had a bad film on them. The countertops were dirty. It simply had not been cleaned.
Areas Of Satisfaction - We are very pleased with the overall build. Once Ashley, Tim & Jim got involved our confidence level was high.
Areas For Improvement - The Project Manager position is a very important position. The PM is the link between the builder and the home owner. Hire qualified PM's. Also, if the selections employee is new to the company, make sure they understand the product. Example, we were adamant about having quiet fan in the bathrooms. we were told the fan are quiet. They are NOT quiet. The word quiet is in the name of the fan. This doesn't mean they are quiet fans. We would have gladly paid for upgraded quiet fans.
Recognized Excellence - Tim Burleson, Jim Talbot, Nancy Kustyn
Design Center & Selections - Alina was great and made selections process easy.
Professional & Organized - It is amazing how organized and professional kent homes staff are (kudos to Carol Hobbs new homes sales consultant and Alina at design center and selections).
Sales Attentiveness - it is really a pleasure working with Carol , very attentive and thorough and has kept us informed every time.
Lead Source - He built our neighbors home in Avenel subdivision in the 1990's and did a great job .
Areas Of Satisfaction - Communication and follow through
Areas For Improvement - None
Recognized Excellence - Chris Moore, Carol Hobbs & Alina Aviles
Areas Of Satisfaction - Excellent in all aspects
Areas Of Satisfaction - excellent communication and professionalism from Chris Moore our project manager.
Areas For Improvement - none
Recognized Excellence - Our project Manager Chris Moore
Additional Comments - Great job done by Ashley Kent running the company that she inherited from her Dad ( Mr kent).
Warranty Manager Professionalism - John is not working there anymore, Mike Burch took his place, and he is great too.
Warranty Administrator Professionalism - I really enjoyed working with Mike and John.
Recognized Excellence - Chris Moore, my project manager was great, he is my friend now, he is excellent.
Any Changes? - I love my house!
Favorite Home Feature - The lanai is beautiful, the interior storage with air conditioning is great, and we also love our master bathroom.
Areas Of Satisfaction - The quality of workmanship met our expectations.
Client For Life - Many years ago, when Dan started doing custom homes, he built our neighbor's house. We wanted him to build our previous home, but he had a 2-year wait list because he was so good. So, many years later, we decided to contact him to build our house because we knew how good he was. We strongly recommend them to everyone and Ashley, Dan's daughter, is in charge now, and she has done an incredible job as well.
You can't build a home and not have issues, but Kent was efficient and effective at resolving those issues in a professional and timely manner.
Lead Source - From Brunswick Forest
Construction Quality - We are not local, we have not had an opportunity to see enough of the materials and workmanship to provide an opinion.
Communication - The amount and detail of communication has been less that what we had hoped for. Dade does not seem to anticipate the type and amount of information that a customer would desire. However, when we have expressed this to Dade, he has been responsive and worked to provide the information we want/need.
PM Expertise - It seems we have experienced significant delays due to failed inspections. Our concern in this area has to do with why defects are not avoided or identified by the PM, before the inspection.
PM Professionalism - Dade has always been professional and able to answer all our questions.
Overall Experience - It is average/ adequate, it is not exceptional.
Areas Of Satisfaction - The Sales/Contract and Selections process was well organized and executed.
Areas For Improvement - Our expectations on communication during the construction process have not been met. We feel that Kent should be able to provide some kind of milestone progress baseline, to set expectations at the beginning of the process, and enable the customer to understand how progress (or lack of) throughout the build process impacts the final delivery. Our final delivery will be 10 weeks past the anticipated date stated in the contract. We understood that there are many variables in the construction process and that the we would likely not meet the date in the contract, but we never anticipated that it would vary by so much. In our case we did not receive any indication that final delivery would be so late, until we were within one month of the anticipated completion date stated in the contract. If Kent could have communicated the cumulative impact of the delays throughout the construction process, it would not have come as such a shock/disappointment.
Orientation Punch List - Not all items on punch list have been completed as we are only 4 weeks post move-in, but Dade has been very diligent in taking care of the items that were of biggest concern or that required immediate attention.
Recognized Excellence - Dade was very helpful and proactive in helping us work through the change over of the landscapers at the last minute. He was very diligent in ensuring the landscapers returned to complete unfinished items and address problems. We also appreciate Kent Homes' approach to making us financially whole on the down payment we had made to the original landscaper, but was unable to recoup. Lastly we are appreciative of Dade's and Kent Homes' response to the concerns we expressed on the last survey. We feel that we were listened to and the our input was taken seriously.
Additional Comments - We have learned that in building a new home, it is unreasonable to expect everything be complete and perfect upon move in. We feel that Dade and Kent Homes has made a genuine effort to ensure our satisfaction and addressed items in a timely manner.
Any Changes? - We enlarged our patio and now are looking at making it even bigger. I wish we would have done that from the start.
Favorite Home Feature - Having the diagonal entry to den.
Areas Of Satisfaction - At 1 point we did have issues. We were contacted immediately and spoke with a VP the next day.all of our issues were resolved. We feel that goes above and beyond.
Areas For Improvement - As always there is room for better communication with project managers. It is a hard thing and should be looked at often for ways to improve.
Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Areas Of Satisfaction - Timing and communication
Recognized Excellence - AJ Paladino
Areas Of Satisfaction - Exceeded my expectations on schedule, and met my high expectations for professionalism and quality.
Recognized Excellence - AJ, Kayla and the young lady who guided us through the design/selection process
Kent Homes is very knowledgeable, courteous and professional. The staff makes home buying and selections easy.
Lead Source - We saw their information while driving through development.
Favorite Design Feature (At Contract) - I am most excited about the floor plan and the second floor bonus room.
Customer Suggestion - Keep doing what you are doing.
Recognized Excellence - Carol is fantastic!
Areas Of Satisfaction - The whole process has met or exceeded our expectations.
Additional Comments - So far, we have been very pleased working with Kent Homes.
Lead Source - Compass Pointe
Options - I would have liked more plumbing options
Favorite Design Feature (At Contract) - Messy Kitchen
Recognized Excellence - Ella and Cameron
Areas For Improvement - TO many little upcharges ... USB outlets should be standard
Areas Of Satisfaction - cost per sq foot
Lead Source - I have family in the home building business.
Favorite Design Feature (Selections) - The feature that I am most excited about is the living room.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their communications.
We had a very good experience with Kent Homes and would definitely recommend them. Everyone we dealt with throughout the process were knowledgeable and willing to answer and explain any questions we had. We now have a beautiful home to enjoy and share with Max ( our dog ) and he likes it to.
Favorite Design Feature (At Contract) - We like all of it
Recognized Excellence - Kayla
Areas For Improvement - None
Areas Of Satisfaction - Quality
Additional Comments - It’s been smooth so far
Favorite Design Feature (Selections) - garage door
Recognized Excellence - Ross Riley, Kayla, and Aliana
Additional Comments - We feel that when we had a question, they were always answered and explained to us. We are very happy with our Kent experience and Ross Riley and everyone we dealt with throughout our build.
Areas For Improvement - Upgraded and custom items need better explanation during selections. Several times when something was not as expected, the responsibility lies with the homeowner. Also, it is not clear who to communicate with when something is not as expected. Kenny was wonderful but there needs to be someone in administration to speak to when issues arise.
Recognized Excellence - Kenny Jones
Warranty Manager Explanation - Some items took months to complete and certain items had to have return trips
Recognized Excellence - Kenny Jones
Additional Comments - Any follow up should be by phone, not email or text
Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.
Lead Source - Through Sunset Reach, Matt.
Salesperson Accessibility - Carol was very accommodating.
Sales Knowledge - Carol made numerous suggestions that improved my home beyond the original model plans.
Favorite Design Feature (At Contract) - The additional windows will allow for more water views.
Areas Of Satisfaction - They made my dream house come true. ❤
Design Consultant Communication - She was awesome!
Options - I would have liked to have more design choices.
Value - There were some things that were overpriced.
Favorite Design Feature (Selections) - I am excited about the whole build, but mostly about the great room, kitchen, and sun room.
Recognized Excellence - Elena was great. She was knowledgeable, had good taste, and was very supportive of my design ideas. I am an artist and I can be out there on my ideas, but she gave good feedback and I enjoyed working with her.
Customer Suggestion - I wish they would install light fixtures that I bought elsewhere. I understand the liability reasons, but in my dream home, it would have been nice for them to install custom lighting fixtures. I am very pleased with them though and everyone who works there from the receptionist to the vice president of the company has been very friendly, supportive, and responsive. They bent over backwards to help me get this home, so I have truly no criticism and I would recommend them to anyone.
Areas Of Satisfaction - They have exceeded my expectations! For example, the house I want is surrounded by water on 2 sides and Carol, in the sales department, suggested putting in extra windows instead of built ins, so I can have a nice view of the water. They had good suggestions on how to make the house exactly how I wanted it.
Areas Of Satisfaction - Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.
Recognized Excellence - Kenny Jones is the absolute best PM, Carol and Alina also are awesome
Areas For Improvement - I wish I did not have to pay thousands for drainage out of my landscaping amount, since did not leave anything extra for a patio or fence. But drainage is essential!
Lead Source - We walked through one of their models in BF and really liked the floor plan. It was the Shelter Bay model.
Additional Comments - We really liked the Shelter Bay floor plan but wished it had a mud room. I was happy when Kate let us know that wasn't a problem to add on onto our build.
Areas Of Satisfaction - The overall process of building with Kent has gone well.
Warranty Manager Explanation - Randy did a great job with all warranty items and kept us informed on when we could expect things to get done.
Recognized Excellence - Randy
Favorite Home Feature - The openness of the floor plan.
Areas Of Satisfaction - Kent did a great job with organization and guidance through the build process.
Areas For Improvement - We had landscape issues that were contractor related. The issue for the most part was resolved, however, we incurred additional costs we weren't expecting.
Additional Comments - Overall, we are very happy with our Kent home.
Lead Source - Onsite in community
Favorite Design Feature (At Contract) - The Loggia
Customer Suggestion - Include the powder room in the Shelter Bay
Recognized Excellence - Ella in the selection center was awesome.
Areas For Improvement - none
Areas Of Satisfaction - Kent Homes has been great across the board.
We had an amazing experience with Kent Homes, entire process was very smooth for us and they built us a quality home which we really love. Their staff cares about the quality of their product and ensuring the homeowner is satisfied.
Sales Attentiveness - Beyond attentive and thorough, she is amazing
Salesperson Accessibility - She was beyond accessible and responsive, she is the reason we chose Kent Homes
Value - Due to circumstances beyond our control (The Peninsula delays), our pricing went up significantly.
Customer Suggestion - More updated photos for Bar Harbor
Lead Source - Visit to Brunswick Forest, saw the Shelter Bay model during a coastal discovery weekend and really enjoyed the models and the people we met with. The BF facebook pages always have very positive customer experiences with Kent Homes
Additional Comments - We ultimately chose Kent due to the responsiveness, the quality and value for the money, the promise of delivery and the consistency of meetings.
Communication - We just got Dade a few weeks ago, AJ Palladino ha d been an excellent communicator, sending photos after each meeting, responding to off week questions. Dad has come in mid project and we look forward to meeting him in person next week.
PM Professionalism - Again, this is tough to answer as the PM was switched mid build . AJ was very knowledgeable and professional.
PM Problem Resolution - AJ was able to resolve many of our issues and kept us up to date on plumb lines, generator costs and placement, and gave us suggestions on vendors, etc.
PM Professional & Organized - AJ was professional and organized. Dade has missed a call or two due to other meetings he may have had scheduled before he came to us.
Clean & Safe - Jim accessed the site in January under AJ, we are heading there next week under Dad, so we can assess then
Areas Of Satisfaction - Communication for the most part, so many others have said their builders left them hanging with no updates at all.
Recognized Excellence - Kate DaSilva by far exceeded expectations, always available. AJ Palladino was gracious and knowledgeable.
Areas For Improvement - We are not done with the build so I cannot answer this yet. Maybe more options in Selections, there were a few things I liked that were no longer available.
Areas Of Satisfaction - Timeliness, the build is going fast!
PM Professional & Organized - Dade was simply amazing to work with, very responsive and caring. Always had our best interest and cared about how we were feeling.
Communication - Dade held bi weekly meetings with us and kept us informed at all times, He even stopped by on the day of our move to check in with us.
PM Professionalism - Dade was extremely knowledgeable and kept us apprised of any changes and why.
PM Problem Resolution - Dade resolved all of our concerns in a very timely fashion.
Schedule - Timing was exactly what was promised
Condition of Home - Despite being cleaned twice, house was still not 100% clean.
Orientation Punch List - Dade worked diligently the week between the walkthrough and move in to complete most of the punchlist items
Areas Of Satisfaction - Kent set expectations for timing of the build and those were adhered to, communication was constant. Overall, completed a beautiful home.
Areas For Improvement - We were not as thrilled with some of the Kent vendors, such as Atlantic Appliance (installed a hood that did not function from day 1), Phoenix closets (many of the closet shelves do not fit in the wall space, not to cut to size properly) and cleaning vendor.
Recognized Excellence - Kate DaSilva was amazingly patient with us while we decided on which builder to go with. Quite honestly, her follow up skills is what made the ultimate decision for us. How she manages to do this is simply amazing. We were fortunate to have two amazing PM's who treated our house as their own.
Additional Comments - Kent Homes builds a quality home with beautiful finishes. Thanks to all who had a hand in our build. We love our beautiful Bar Harbor!
Warranty Satisfaction - Kent Homes addressed all of our concerns and coordinated all of the trades to come back on one day. There was minimal effort on the homeowner's part.
Recognized Excellence - Nancy Kustyn for her patience with us and Randy Parrish for his expert coordination, commitment and execution in this warranty space.
Any Changes? - Cant the garage, bump the entire back out three feet and get a potfiller!
Favorite Home Feature - Open floor plan of living space
Areas Of Satisfaction - Communication is second to none, they deliver what and when they promise. Everyone we worked with from initial interactions with Kate DaSilva to selections with Alina Aviles, project management with Dade Dutton & AJ Palladino and then warranty work with Randy Parrish were all responsive and action oriented, with one goal in mind, building a beautiful solid home for their customer. Ashley Kent also made herself available and is extremely approachable.
Areas For Improvement - That would be my master tub, I thought I was getting something different than what I got. I should have asked for a photo at selections to clarify if we were on the same page.
Additional Comments - We are very pleased and proud to be living in a Kent Home, our neighbors always remark, "you really do love Kent". We had a wonderful experience and continue to engage with many of the people we interacted with during the build. We have tremendous respect for Kent Homes and their entire staff.
I have been extremely pleased with my experience to date and would highly recommend Kent Homes to anyone looking to build in the Wilmington area.
Lead Source - Parade of Homes event
Favorite Design Feature (At Contract) - The overall floor plan and custom options.
Recognized Excellence - Alina Aviles
Areas For Improvement - None
Areas Of Satisfaction - Guiding us through the selection process.
Lead Source - From our agent at Brunswick Forest
Value - I’m sure we will but we haven’t started construction yet.
Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it
Customer Suggestion - None yet, the experience has been very satisfying thus far.
Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.
Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.
Areas Of Satisfaction - We are very impressed with our PM's knowledge and communication skills with the various subcontractors so there are no surprises in the quality of work.
Additional Comments - Our home has not yet been delivered but we expect a great quality product .
Areas Of Satisfaction - Communication was excellent
Areas For Improvement - We’re very happy with our home
Recognized Excellence - AJ was professional, knowledgeable and a pleasure to work with .
Lead Source - Through the Bluffs team
Favorite Design Feature (At Contract) - Kitchen and black windows
Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.
Recognized Excellence - Alina in the design team
Areas For Improvement - Modern homes design and options for older professional single financially independent women
Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices