Everyone from the 1st contact about the appointment was very professional and knew their part of the business. Susan Tios was our sales rep. Then when the crew arrived to install, Joe & Ed were wonderful!!

Everything went very smoothly. Workers did an excellent job—polite—-efficient.

The technician never came back and finished the project. They put in the wrong equipment and never replaced it.

Thalia was very knowledgeable, able to answer my questions, made me feel comfortable, not pushy. The workers knew what they were doing and doing it very carefully and worked straight through the long day.

Yes

Arrived on time and very professional.

I most definitely will recommend long products.

Trying to get into contact regarding payment. Was told we can pay off the balance interest free in one year or less. Service finance is forcing us to pay interest. This was not what was agreed upon.

I already have recommended them, and the people already purchased windows.

The new bath looks great, my wife's brother needs one of these.

Top notch materials and professional installation.All tradespeople were courteous, knowledgeable and showed up in the agreed time. Cleanup was very good.

Very sloppy work

the whole process of the sales was rushed and not explained well. therefore there were complications during the process of putting in the bath. the price did not include all the amenities that was told to me. now I have a $10,000 bathtub that looks like it was a $4,000 bath. plain as day, nothing fancy and only one grab bar not plural bars as explained. very unhappy, already the staff is not gotten back in touch with us regarding this matter except for to tell us that it would cost us more to add. and you can only get warrantied if you install. Ridiculous!

Going on two weeks and project not done! Communication is awful

Very professional.

Product seems to work the way it should sun beats in on my window and I can’t feel any heat very satisfied

Fine craftsmanship and product!

Quality roofing materials

The scheduled installation was late by about 2-3 months. When I could reach someone by phone to question that I was made promises that weren’t kept. The 1 day installation date that given at time of sign-up, actually took 6 days. Overall it was an unpleasant experience.

The first meetings and planning for our new roof went very well. Arriving at an installation date was a bit confused. The person we worked with changed that installation date 3 times. First they told us that hadnt checked with another group in the company, so the date was not available. Then they told us that given the size of the project they could only do they installation on Monday or Tuesday. Then they would send me an email to confirm which ultimately did come in and the installation was done on that date.

Long Home is well qualified for windows and doors installations. I was impressed by every team member’s professionalism and performance.

Took more than 3 months for product to be delivered and then two of the pieces did not fit requiring the workers to return to fix the problems.

The cost is high and the installer was a subcontractor not employed by Long Home Products as I was told. Had I been told that the work was being done by subcontractor I probably won't have agreed to the work.

Too many problems. The contract was signed in April.2024 Was told it was at least 3 months which was fine. Product started on July 29 and will hopefully be finished tomorrow 10/29/24

All in all it was a good experience. Great installer(s).