We had a bathtub removed and replaced with a standup shower in my mother-in-law‘s residence. We had more than one company give us a quote, Long was honest and gave us good and correct information. The other company did not, being in Massachusetts you need inspections every step of the way, so it ends up not being a one day project. The other company told us that we did not need inspections which was not true. Also Long’s price was MUCH better than the other company. The people who did the work were all friendly and picked up after themselves at the end of their workday. We have a great looking standup shower and are very happy with the results.

Worst company to deal with.

The product is great, but the finish and workmanship are bad.

I will never recommend cause they did
Bs job

They did the floor and it was not a quality job.

The workers didn't speak English very well so it took a while for them to understand a portion of the roof was new and didn't need replacing. They broke the gutters which subsequently had to be replaced. They left debris everywhere which is still there months later. The second crew who replaced the gutters also left debris and the gutters leak.

I was really disappointed with the service overall and the pricing. We thought the baseboard was to be included in the price. In the contract it was extra, and we feel we were duped. We paid $18,000 to go ahead and take out our bath and put a shower in. We thought the baseboard was included because it was an extra $4,000 or $5,000 that came in, and we were disappointed. They also said no more than a week to install everything, and it took about two full weeks. I understand they have to pull permits and such, but we thought it would be two days, but it was two full weeks.

Warranty Issue

Everyone involved was professional, polite and knowledgeable. Couldn't ask for better results. Great company to work with

Long Home did an excellent job with providing quality products and service. When I did encounter a problem, they quickly addressed it. I am fully satisfied with me new shower installation.

I will share who I used for my roof and bathroom and I will be fully transparent as to what went well versus not so well, but I will not encourage or attempt to influence anyone's decision one way or another. All contractors have their issues. I will provide unbiased information.

Yes absolutely

Every aspect of this process was a breeze. From the salesperson visit to the install. The company kept in contact and communicated well. I felt like I wasn't just a number.

Quality work and on time. Very informative and considerate communication. Highly recommend

They did great work. It was a nice job done.

I would absolutely recommend Long Home to others and I have. I will definitely consider engaging in future projects with the company.

They were very organized and explained everything. I knew what my project would look like. Also discussed financial aspect of the project. Kept me updated on the process.

I was not happy with the communication, and we waited on Friday for the project manager to call, and he never called.

No

Wrong color was installed .

Everything that could go wrong went wrong. Cracking a wall, glass doors came broken, then came in the wrong size. What was supposed to be a 3-5 day job ended up being 8 weeks. That was without having a shower to use. The installation was very substandard all around. I should have shopped around. They were also very overpriced.

Nightmare

The workers were really friendly and nice.

I was very pleased.

I like that you had a straightforward process and explained every step, so there were no surprises. I travel for work, so they worked with my schedule to ensure everything ran smoothly. When the installers finally arrived, it was seamless. They knew what needed to be changed and worked efficiently to get that done. Overall, I would use Long Home Products again to complete the upstairs windows and recommend it to a friend.