Very good job
Although the job was finally completed satisfactorily and within an acceptable time frame, there were a lot of smaller issues along the way. After discounts were applied, this was still a $52K-plus job for which I wouldn't have expected to have to deal with these issues.
I like my new shower & toilet, but shower wall was initially installed incorrectly & that caused delays & miscommunication. My problem is that I wasn’t working with a consistent group of employees… each step was with a different person or set & no follow up or explanations from them along the way. When the installers speak no English & didn’t have a clear idea of the plan. Let me be clear, the individuals separately were personable, but I paid a lot of money & expected more professional treatment.
We had a problem with different crews.
The guy who completed the work was excellent. He talked me through everything, showed me the problems, and was a very good employee. He took the time to explain and show things that needed to be done. He was an excellent employee for Long Home Products.
They not do the job as promised did not finish the job will not return my calls
I am very well pleased with the way they did their work.They're clean up and their matter rhythm.They were two great guys.Thank you very much
Sorry never ever
See below
Great people. Listened to our issues and came up with creative ideas to solve. Good pricing
The end result exceeded my expectations however the wait time was too long for me.
Very professional, and did an excellent job!!!
We had a tub removed and a shower installed. We were very pleased with the product & installation. We were expecting sub walls to be green or blue board rather than the mold resistant MDF.
The customer service is terrible, and it has been nothing but headaches.
I had nothing but problems.
The installers did a great job on both bathrooms. But in this recent one, I did not get the outcome I wanted.
Installation and workmanship were very good. Not as happy with quality and appearance of materials.
They were very polite and courteous. When they came into the house to do the work, they were very polite. If I asked them any questions about what was going on, they didn't hesitate to answer. They're very cooperative. They did a very good job.
They did our roof and gutters and did an absolutely wonderful job. They did the roof in one day then came and did the gutters the next. It looks so nice. I would definitely recommend Long Home Products.
The crew that did my roof were on time and ready to work. They were well coordinated and completed my roof in a timely manner with little disruption to me.
Workmanship. Not the best.... communication is a problem... mostly done through email...couple things were my fault... but mostly on there end...too many chiefs .alot of. Oh nobody told me... late appointments....for a company that's been in business generations... I'll go else where next time
While most of the people I dealt with were responsive and professional and I think the work was ultimately done well, my experience was terrible. I signed up in March. The work was scheduled twice and cancelled because of weather. Then weeks passed while I followed up to try to reschedule and was ignored. One day a truckload of supplies arrived but had to be sent back because there was no crew. Finally I learned that the construction guys were dragging their feet because no one had told me that the AC units on the roof would have to be removed before the work could be done. The units were old and had to be replaced. Had I been told this at the beginning, I would have had plenty of time to do research and get quotes for a replacement. As it was, I had to do that in a sprint and instead of having the roof installed in April as initially promised, it happened in mid July--so I had a week with no AC during the hottest part of the year. Finally, I was told the work was done and asked to sign off on it while the downspout was lying in pieces on my deck. Really really poor communication.
The entire experience with this company has been exemplary, from the initial contact through the entire installation. I would highly recommend LongHome Products.
The pushy sales tactics were really off putting. There was a switch where it became about him making a sale instead of supporting his prospects in making a big decision and a large investment. For example , asked for 1 business day to think about it and the tone changed and he said” if I leave today I’m never hearing from you again I know that and you know that” it made me extremely uncomfortable and honestly we still regret rewarding this behavior with a sale. We wanted financing options and that’s why we went with Long NOT the pushy sales pitch. Also , the 50 year warranty. The price was higher than competitors.
The communication teams that I worked with after Jordan seemed clueless and mixed up our date and clearly were not fluent in the products they work in assisting people schedule for, mixed up our date a couple different times leading to unnecessary confusion and challenges when I came to disconnecting the power. The actual team that came out to the house was on time and did a great job aside from leaving many nails in our driveway which we picked up ourselves despite what Jordan promised was “ the absolute best clean up every thing will be spottless” thankfully we found them before we got a nail in our tires. The 2 people I would like to say were amazing were the project manager who I’m told no longer works there and Sam at the local office , extremely professional and knowledgeable.
I will steer my friends away from working with Long Home Products.