Long Home Products was very professional, timely, and did an excellent job.
I am pleased with this project and result. Everything went smoothly.
I like the materials that were used for the project. The time table was a complete lie, I had to stay in touch with long products and call for updates because no one called me. It was supposed to be a 8-10 wk turn around and it took over 6 months. For a shower installation to be complete. I went with a well known and large outfit. I am not impressed.
They are not very hands on. They would take forever to get back to me with my questions.
Exceptional high quality work by true experts
Time frame was short from the initial meeting to installation, but overall quality needs improvement.
We are very satisfied with quality of products and craftsmanship in removing existing contents and installing new. Team of 2 was very neat and organized. Somewhat unhappy with the fact that this was sold as a 1 day install unless mold or other issues popped up unexpectedly. This was not the case. One day turned into 2 wrapping up at 7pm both days. Very very unsatisfied that our payment of $13,440.00 was put thru and deducted from our bank twice. After several emails and calls we received credit 5 days later when I called my bank to dispute the double charge. I am responding to the 7th survey yet I have heard nothing from sales representative or project manager! I requested a call from a principal of the company based on the amount of our funds removed from our account. I had a voicemail from a man who is labeled as a branch manager on the LHP website. I hope this information can be used as a learning opportunity. Any thoughts of further projects or referrals will not happen based on our experience.
They have quality windows.
Excellent
The overall experience was very positive. I would recommend Long.
For a roof job yes but getting somebody to call you back from manager project . Terrible experience
They were thorough they came back to make sure everything was to my satisfaction.
I think they did an excellent job. The workers came and the product was good. They came and asked our opinion every step of the way. I was really happy!
They came through with the quality of the install, time agreed upon and a fair price.
I think the finished product was nice but the communication offered to me was not provided and they did not meet our timeframe.
They provide good quality products and workmanship. I am very satisfied. I like the product and would recommend them to friends.
The work was exceptionally well done. They did a great job. The installer was very professional and punctual.
Everyone was really nice an polite. There was a lot of stuff the salesperson said they would do, but it didn't get done. He said it would take a day and a half. It ended up being three and a half days. Things weren't lining up. The crew thought they were done. The crew had to come back. It took longer than expected.
A very professional and knowledgeable group of people.
They did an excellent job and showed up on time. They got it done in one day and cleaned everything up afterwards.
I liked the price and the shorter leadtime to get my doors replaced. Everyone I dealt with was friendly, polite, and professional. The doors look great, and they work, which is more than I can say for my old doors.
My experience with the product specialist, scheduler and installers was excellent. My only hesitation in recommending Long would lay in whether what I have recounted in #11 would occur again. Ours is a twenty year old building and many residents, like ourselves, are ready to upgrade our baths and showers.
Jason and his crew did a fantastic job on my roof.
The job was overpriced, not completed in 1 day a promised (4 days in all including a new project supervisor), Unsupervised crew was NOT tied off while on the roof and caused considerable damage to property and left mess in several rooms. Project supervisor (now fired) was on site for less than a half day. The work crew spoke no English and refused to tell s their actual names saying they should all be called Pablo. Job was initially not competed to agreed specs, though finally done properly thanks to the effort of the 2nd project supervisor. On the whole, a very stressful experience.
Very professional and clean. He made a recommendation to change finish to brushed chrome which is what I wanted originally, It was changed. The only minor problem is the water spray output. It certainly is less than my former shower head.