I’m very happy with my walk-in show. Ivan was professional and hard working. Cleaned up and left the area tidy and accessible each time he had to leave. Taking My first shower was heaven and probably the longest one I’ve ever had. ☺️

The measuring team did a great job getting correct measurements since our walls are a bit crooked. The installation team was polite, respectful, very strong (had to remove a cast iron sink), and worked efficiently. The follow up team had a very skilled carpenter. All the workers were quite friendly and pleasant.

This is the best experience I have ever had working with a contractor. They give customer's needs the highest priority on the project, and they work hard, cleanly, and very efficiently.

I would recommend Mad City Windows & Bath. Several people compliment my cabinets, and I'm very happy with them.

We've had to have Mad City Windows & Bath - Madison come back several times.

The salesperson was very knowledgeable and helped us decide on how to complete the project. It was nice to have financing options available to make it easier to plan out a project for an expensive window and patio door. The install team was very nice and did a good job, leaving the area clean. The windows function and look great. My only complaint is that the trim and bay window sills aren't painted. I asked the crew and they said it wasn't what they did and I'd have to do it myself. It really should be part of the process when homeowners think they are purchasing a complete install, only to have to do extra work themselves.

Unacceptable: install (finishing), enlargement of access-to-plumbing hole, and clean-up. Called almost immediately voicing my dissatisfaction. I have to wait a week before the tech (inspector) comes to look at/fix. This begs the notion that there are plenty of “fixes” going on out there … I have no idea about the quality of the materials, or how readily warranties will be honored, and I am not a perfectionist, but this certainly doesn’t appear to be a “professional” job. For what it cost, I would have expected more than a $2,000 end product look. Disappointed and leaning on the sorry side that I didn’t back out and eat part of the down payment.
Ask me again after the tech shows up.

I was very satisfied with the work that was performed by Larry K he was very informative and knowledgeable he was on time and he cleaned up very well wouldn’t have known he was at my home answered all my questions and demonstrated on how everything worked in my new tub and including the products that can and cannot be used on cleaning the tub I was very impressed

They have excellent products. That's why we continue to use them.

Excellent experience. Work was not only visually pleasing but practical for handicap and older adults. Installer was someone I would definitely want again. Fantastic!

Salesman was very pushy. The person who measured and installer were great..

Seamless experience from sales to install.

The truth…
We have lovely bathrooms, but what I was told, and what actually happened we’re not the same.
We were told a team would arrive to work on our bathrooms...one man was here, all alone most of the time.
We were told the team would arrive between 8-10 and be here for 2 work days...Sean arrived at 11:30 and was here for 3 days. I was unable to go trick-or-treating with my grandchildren because Sean was still here working all alone.
We were told that we would have an employee of Mad City, not a subcontractor, work on our bathrooms... Sean made it clear that he was hired to do the job and had driven all the way from Buffalo.
We were told that our bathroom would look great...the shower shelves were not level and were falling off as well as the shower door.

YES WE WOULD RECOMMEND MAD CITY

They did a good job. I was happy with them.

Well done, but pricey!

They were very efficient, quick, and they did a pretty good job. I liked the sales process and how long it took. My only complaint was that we didn't spend enough time figuring out what would fit my husband. Things needed to be at a certain level because he is handicap. That's a little bit off.

They were very efficient, quick, and professional. The job was well done.

Our window is fine. The front door is a problem. The handle doesn't work and we really can't come in the front door. A service person came out, but couldn't get it to work and said he would have to put a work order in for Parts? It didn't even last a while week.

And you can see light coming under the front door. He adjusted the tread and it was ok. The first person that stepped on it and it went down and didn't come back up.

I messaged the repair person and still no response.

They were very professional from start to finish. Great quality work and super fast installation. The price was a little high but you get what you pay for.

very nice installers, did three big windows in one day, price was very high, they sold me a window with out a screen, apparently , i should of know that windows come without screen, for the price we pay we should of received a screen, very disappointed.

They were professional, fast and cleaned up good.

Most definitely.

I didn’t mean to hit three it was up there and I tried to erase it. The 10 is what I wanted to leave. You guys did a great job.

From the initial consultation to the final window and bathtub replacements, the Mad City personnel were professional, attentive, and courteous. We are very pleased with the final results. The installers were well trained and able to handle the inevitable hiccups. The tub, tub surround, and replacement windows were all very high quality and will last a long time.