My wife and I are pleased with the installation of the windows. They are airtight and have accomplished their purpose. They were much more expensive than we expected, but we knew they would be more because they were custom built.

Decision Making Factor

Decision Making Factor - I chose Coastal Windows and Exteriors because they were knowledgeable, communicative, and a well-known company.

Additional Comments

Additional Comments - I would use them again, and I highly recommend them. They worked as a team. We had a few issues, and they worked with their production team and sales agent to solve our problems. They had great team work.

Coastal Windows & Exteriors does excellent work, done quickly, and has good follow-up. Everything was good.

Decision Making Factor

Decision Making Factor - They made a good presentation and showed they knew what they were talking about. They are a solid company. These are the reasons I chose Coastal Windows & Exteriors.

Recognized Excellence

Recognized Excellence - Everyone was good.

Decision Making Factor

Decision Making Factor - Ease of getting a proper quote. Good communication. Ability to fit my budget.

The initial work with them is quite good, thorough creative and collaborative. But once you have paid, they don't respond at all. It's a lot of good customer service upfront, but very little on the follow through once they receive payments, especially about concerns.

They can improve on communication, scheduling was a hassle.

Sales Knowledge

Sales Knowledge - Very good with computer which was very comforting and gave us the feeling also we would get what he said.

Problem Resolution

Problem Resolution - Had a couple of items at end of job and very quick to finish up

Installation Crew

Installation Crew - These guys were great knew their jobs and each did it very well, roofing was different crew and same left our property clean and as8f they were never here.Mind you we had days of snow and rain and bitter cold. Siding team was here Saturday and Sunday to finish job. Our neighbor down the street used these teams and recommended Coastal to us and highly recommend and the money we spent was well worth every cent.

Construction Quality

Construction Quality - Love the product and quality is great we had vinyl insulated siding and 5 tab shingles put on. B8G PIECE WAS WE WANTED MAINTENANCE FREE SO HAD COMPOSITE TRIM EVERYWHERE AND LOVE IT

Schedule

Schedule - Were told upto 3 weeks and they got it done in 5 days and Steve the Supervisor showed up Sunday afternoon to verify it was completed correctly and than also followed up week later to make sure everything was as expected

The windows work as advertised.

Areas Of Satisfaction

Areas Of Satisfaction - The communication is where they excelled in trying to get me connected to the experts when I had questions.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone I have talked to for their exceptional service. They have all done a great job.

Decision Making Factor

Decision Making Factor - I initially chose Coastal because I knew one of the sales reps, but they have always been responsive, communicative, and eager to do the work that we have asked them to do. They have done at least three different job visits for window \and door replacements and each time they have been great.

Impact On Life

Impact On Life - They have definitely helped weatherproof the house. Home improvement is always life changing.

Additional Comments

Additional Comments - Good people to work with!

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations with the installation. They were a good crew.

Additional Comments

Additional Comments - I look forward to hiring them again for our roof.

When I explained to them why I was looking for new doors and what I wanted, they didn't explain to me that their doors would still do what I didn't want. I told them what I wanted and why I was putting new doors in. They totally ignored me. Those doors don't work for what I wanted.

Overall very satisfied. The work looks stunning. Communication was excellent throughout the project. No false promises, just honest and accurate reporting on the progress through out. The work was completed in a timely manner in spite of complications due to unexpected damage that was uncovered during the work. I would rehire them for other projects in the future.

I would highly recommend the company to family and friends. They did great work, on time, and left the area clean after completing the job.

Absolutely amazing experience from start to finish!

Upon deciding to go with Coastal Windows & Exterior the process moved very quickly. I had made some changes to siding color and trim and different supplies needed to be ordered. Coastal liaisons were very patient and continued on with the project in other areas of the project. The installation crew and the "demolition" crew were professional, courteous and organized in the debris removal and site cleanup upon daily work completion. It was an overall positive experience.

Coastal Windows & Exteriors, Inc. was a fabulous company to work with.

They were very timely and very professional. As soon as I put in an inquiry, I had somebody at my house the next day to do the estimate. Once we agreed to all the terms and signed all the paperwork, I had a new roof within a month. I can't complain.

We were very happy with the work.

The windows arrived right on schedule and the representative was very informative.

We were absolutely thrilled with the professionalism and hard work of everyone on the Coastal Windows and Exteriors team. The high-quality work was done at a fair price, and every member of the team, from the salespeople to the installers, demonstrated exceptional skill and dedication.

Our initial sales manager, Cody, was a pleasure to work with. He was incredibly kind, knowledgeable, and never made us feel pressured. Communication with Cody was effortless, and he went above and beyond our expectations, even assisting us with potential change orders when questions came up. He truly understood the importance of the decisions we were making and patiently went over every detail to ensure we got exactly what we wanted.

A huge shoutout to our production scheduler, Ashley, who was extremely communicative and helped the entire process go smoothly. She kept us informed every step of the way, which made a big difference.

The install team was nothing short of amazing! Their efficiency and teamwork were unmatched—a true well-oiled machine. Our siding installation crew worked incredibly hard, paying attention to every detail and ensuring the job was done right. Their craftsmanship and dedication were evident in every aspect of the project. Special thanks to Shane and Hunter from the window installation crew, who were also fantastic and meticulous in their work.

We couldn’t be happier with the results and highly recommend Coastal Windows and Exteriors for anyone looking for top-notch service, professionalism, and outstanding craftsmanship.

The team from Coastal was great. The windows went in quickly, and with no mess left behind whatsoever. I was told by a friend to plan to stay somewhere else when windows were being done. When I checked in on my house after the first day the bedrooms were done and there was no mess left behind. Their siding teams did an equally impressive job. We have two little kids so we were a little nervous about errant nails and such from the siding removal and replacement. They left every day with things cleaned up and their work space cleared. They were communicative and just generally great to work with.

I have purchased 2 doors and nearly 30 windows over about 10 years and I have no regrets. I'm sure you could find a cheaper vendor, but this is certainly a case of you get what you pay for. It seems silly, but I'm still excited about my entrance door and it's been weeks since installation.

If you have a home that's over 100 years old, these guys can give you modern replacements with a classic look.

The installation has been a highlight. I had 17(!) windows replaced about 10 years ago and they were able to complete installation within a single day.

I understand money is hard earned and easily spent, but you don't want to skimp on windows and doors. You use them every day and they keep your home warm or cool.

I liked that Coastal Windows sent someone to talk to me before installation. The installer, Alex, was professional and efficient. He was in and out, cleaning as he went.

From start to finish, Coastal Windows & Exteriors are pros! I'd highly recommend them for anyone who is in need of their services.

The whole process was great from booking an appointment to installation. Knowledgeable sales reps, good communications from the office/production coordinator, skilled installing crew and great quality windows.