NEWPRO did an excellent job. They were very professional from the first call to the final installation. The customer service was good, and the work was very neat and efficient.

We liked the end result. The kitchen looks really nice!

NEWPRO's installer was excellent. He knew what he was doing and did it well.

Your company knows how to treat customers. My job was quite insignificant compared with the large jobs you do, but I truly believe I was treated with the same respect. Also, my door is very well made….ihave examined it.

They were very professional. They did a great job cleaning up and were on time.

The experience was very good. I love my shower

They were very professional and easy to work with.

Absolutely

It was a very easy from consultation to installation. The quality of the windows is very good; I like them a lot. They even had some new features that my previous ones did not have, such as being able to open and close them from both sides and I have screens now, so I am pretty excited about that too. I am very satisfied with the windows.

The installers were fantastic and quick. They did everything they said they would do.

The quality of your contractors is awesome.

No way. Although we do love the finished shower, we would never consider using your company or recommending to anyone. Very expensive, very poor business practices.

Poor communication Unanswered texts
I had 2 concerns after the job was completed I never met the project manager did speak to him by phone regarding my concerns. I sent him the requested photos that was over a week ago and I have not heard back from him.
I also requested several times for an itemized invoice of my very expensive job. My salesman was unable to
produce the invoice after several
empty promises to produce an invoice. I finally had a conversation with a manager who explained why Alure does not share invoices Still a complicated reason for me to completely understand Alure’s reasoning. Because of my experiences I will not recommend Alure to family or friends. The group who completed my project were the best part of my experience with Alure. They were hardworking professional neat and completed my job in one day.

I felt that I paid a professional price but received a DIY installation.

Not recommending to anyone.

We are very pleased with the two showers they installed! Nami (sp?) was terrific and the showers are beautiful. My only complaint is that we were not able to get a second opinion. That was not ok.

Initially I had left out the shower door option to make it more affordable to have the conversion done. I was told by the the sales reps that shower doors could always be installed later and all the conversions are built to accommodate shower doors whether at the time of conversion or later. Realizing now I prefer shower doors, I called to check pricing. I was then told both sidewalls would have to be removed to accommodate shower doors (but initially told all showers are built to accommodate doors) He then told me he "got them to waive the extra labor charge" but the doors alone are $3700.00 (about double of what I could even consider). When I expressed I could not afford that cost and asked if I could install doors myself, his reply was that all warranties would become null and void at that point. I don't understand how a shower door could impact the plumbing and mechanics and I feel like I was lied to after just spending $18k.

NEWPRO was very professional.

The estimated construction time was good and the shower looks great.

I have no problem with NEWPRO. They did excellent work.

Very informative salesmen. Quality shower.

After the contract was signed, I had second thoughts regarding the price of the installation and the finance options.

I am very dissatisfied with the job they did for me. They came to do the job and messed up my bathroom. I have been calling them, and they keep giving me the runaround. This was in December, and now it's March. I think it is very unprofessional and not customer friendly.

They were friendly and polite. They explained the whole process from beginning to the end process. I felt the quality windows were superb though expensive. But was extremely happy with the job . So glad I didn't cheap out on the house . They will last a the life of the home .

I did not receive the shower handle that I had decided on. Instead I received the first one I chose. I have contacted Josh Gurney Sr Design consultant with no responses. Only after my husband called did he answer. We haven't heard from him since. I would like the faucet handle that I chose.