Clear, concise, professional, clean, great product. Probably not the least expensive but no hidden fees or after the fact charges. Very satisfied with the whole experience.

North Georgia Replacement Windows was timely and efficient. The crew was friendly and helpful. They cleaned up nicely. The salesperson was terrific and really helpful and available when we had questions. Overall, it was a very positive experience. It was a little pricey, but we got what we wanted and we love our window.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met or exceeded my expectations with the installation. The crew was wonderful. We were really happy with the installation itself and the crew.

Recognized Excellence

Recognized Excellence - I would like to recognize Denver and the installation crew. Denver was exceptional, and the installation crew was phenomenal.

Everything was high quality but it was priced to match.

They were real efficient and good.

We have already recommended NG windows to friends and family.

Recognized Excellence

Recognized Excellence - Emma was absolutely amazing. She was extremely responsive to phone calls and questions. She is an excellent salesperson, and she is the main reason we went with this company. We like the product, but it was the relationship we had with Emma, and we were impressed with her.

A very professional and efficient company. Communications were great. On time for all appointments.

Professional & Organized

Professional & Organized - The window measurements were confirmed on another visit, and the windows were then ordered. Through phone calls, emails and messages we were kept informed of the progress of our order. On the day of the installation the crew was here early and got started just prior to the 9am timeframe that was set up. With threatening rain, a downpour and storm clouds approaching again, the crew of 9 workers got the job done very efficiently. The windows were prepped in the garage and during the downpour, the windows covered by the porch were replaced. We had workers on all 3 levels inside and outside. They were courteous and apologized when walking past us while we were watching the tv. They really worked like team who had worked with each other previously.

Construction Quality

Construction Quality - We were referred to NGRW by our neighbor who had her project done about a year ago. She was very pleased with the process. Your website had valuable information and everyone from NGRW who came to our house explained and showed us the features. We had wood windows, but wanted a quality replacement. The window units fit in perfectly.

Communication

Communication - I called in the afternoon about the initial appointment and NGRW was able to come to our house the next day. We always received phone calls, emails and messages about upcoming appointments and progress on our order. All communication was clear and appreciated by us.

Clean & Safe

Clean & Safe - All of the debris from the the new replacement windows was kept in the garage and cleaned up. Any debris inside the house that missed the tarp was vacuumed. After the installation, the plastic film protecting the glass was cleaned and furniture that had been moved was moved back.

Additional Comments

Additional Comments - NGRW was the right company for us to work with because they care about doing things right. The sales experience with Denver Clark was outstanding. We've received numerous compliments from homeowners in our neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - They were great all the way through the process from the sales to the installation. Professional, knowledgeable and responsive. We love our new windows.

I am very happy with my windows. I had a tiny problem and they came out right away and took care of it.

Recognized Excellence

Recognized Excellence - Denver was really nice. He was the salesperson. He really helps you and does whatever it takes.

Sales Knowledge

Sales Knowledge - Hunter was knowledgeable and guided us through options and responded promptly to all of our questions. This is our 2nd project with NGRW and we are pleased with our previous and latest project.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process and planning process were excellent, having SMS notifications and e-mails about the build process, project installation date, and all communications is really appreciated.

North Georgia Replacement Windows provided excellent service. They are very good company.

I received great service from start to end including the salesman, who came and gave the right information, to the installation team. The installation team was awesome. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from the initial sales presentation of the product overview and walking through the options, to the actual measurements, installation, and post installation walk through. Everything has been top notch.

Recognized Excellence

Recognized Excellence - As far as recognition for exceptional service, they were great. The salesperson and the installation crew did a great job. It looks much better. It enhanced the look. Everyone did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall the installation crew, salesperson, and the crew manager/job site manager were all excellent which met/exceeded my expectations with North Georgia Replacement Windows. Whatever we wanted, we got, so I think they did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional. We are very happy with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything, their cleanliness, friendliness, punctuality, communication, and professionalism. They were great.

This company is professional from front desk to installer. Everyone I came into contact with was friendly, courteous, helpful, and highly knowledgeable about their business and products. The quality of the windows and doors is top-notch, and the entire process - visit and quote, scheduling, and installation - was smoother than any home renovation project I’ve ever been through. This is a company you want to do business with.

Sales Knowledge

Sales Knowledge - Took the time to explain why my current windows weren’t good quality and were poorly installed - it made a difference to have a professional point out the problems.

Value

Value - The new windows on my home make my place look much more finished and up-to-date than other homes in this neighborhood, which increases the perceived value of my home. This may be really helpful when I go to sell.

They are a very responsible and trustworthy group.

I wrote a review already.

I have already recommended North Georgia Replacement Windows; they were very professional, came on time, and worked hard.

So glad I chose them over the other companies I interviewed!

I actually already have recommended North Georgia Replacement Windows to several colleagues who are evaluating window upgrades.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding follow up, and support. I had an issue with the hardware on a previously installed door by NGRW, but they repaired/replaced it with no issues. NGRW stands by their work, and their products.

Additional Comments

Additional Comments - I will continue to upgrade my home with NGRW products. This year was windows, and next year will be the doors.

Areas Of Satisfaction

Areas Of Satisfaction - They did everything they said they would do. Did excellent work. We are very happy the way picture window turned out.

Additional Comments

Additional Comments - These windows are the most amazing thing I have put in my house. They are gorgeous. They are extremely expensive. I can open the doors to my sunroom now because the glass is so insulated. The glass stays perfect. It's worth it 150%.

The owner is great. He is a very nice person.