It was a long sales process and a large investment (compared to a handyman install of a lower range window) but I felt confident in the product (which looks fantastic and beyond my expectations with the transformation it created in my home) and the professionalism of the company (everyone from the person answering the phones to the people selling and managing the job to the installation team) was indisputable. The guys went above and beyond when I asked them to, and I really appreciated that. I'm looking forward to more efficient electric bills!
Came week late. Tried to bait and switch.
Everything went smoothly, the team was very friendly and knowledgeable they answered all my questions.
Power has been very easy to work with, they are professional from the time they first entered our home till the last person left our home
I would highly recommend them. They are very professional and did a very good job.
My son recommended Power Home Remodeling. He was pleased with the work they had done on his house.
A very considerate company to deal with and keep you informed.
I have already recommended and will continue to recommend power
At every step of this process, from the door-to-door canvasser to the final installation crew, the people were friendly, knowledgeable, professional, and personable. The attic insulation crew did a great job ... and in the summer heat. The doors/windows crew were a marvel to watch, replacing 3 doors (one a sliding door) and over 25 windows in just one day! We were beyond thrilled with the outcome of their work. The products are all as promised, excellent quality, and expertly installed. It was a fairly disruptive process to prepare the house for the installs, but other than that, installations were made with as little chaos as possible. Both crews left the work areas probably cleaner than they found them. Every detail was taken care of. By far the best remodel experience we have ever had in the 35 years we have owned our home.
The only drawback to the entire process was that our windows/doors installation was postponed two different times. (The attic installation went off without a hitch.) We had already started moving furniture, etc., away from windows in June (the original install date given) and we had to live with that disruption until mid August, when the installation actually occurred. We do understand that this was no fault of Power, but rather a product delivery problem. It was understandable, but still inconvenient nonetheless.
Overall, we just couldn't rate Power Home Remodeling any higher! A great experience with some really wonderful people.
They do quality work and I love the windows they installed.
They came out and completely made a mess of my yard. I asked them to be careful of my flowers, but they ripped them out and cut them off, ripped up my yard decorations, broke pieces of roofing and left scraps and metal and nails when they left, broke my outside light on the porch, and they made a complete mess but didn't say anything about what they broke. They left it and tried to hide some of it. After they put everything up, they had to come back out because a couple of pieces that they put up flew off the house. Plus, the price they quoted me was way less than what they were actually charging me.
I went into this project excited for the home siding renovation. By the time it was finished, I was regretting our decision to go with Power Home Remodeling. Where do I start? OK. First of all the sales rep, although nice, didn't know what he was talking about. He inspected the exterior and claimed that the wood behind the concrete asbestos shingles on the worst side of the house was rotting and we needed to do something sooner rather than later. He added replacement wood into the estimate with the possibility of needing more depending on what was seen after the old shingles were removed. Asking about it as the job progressed, I was told no replacement wood was needed, and the underlying wood was fine. In addition, we had asked the rep about rotting wood of the second floor window sills, and after making a call, we were told they could replace the wood before capping the windows as part of the job. Ultimately they DID NOT replace the wood, instead giving an excuse as to why and telling us the method of "hollow capping" is a thing they do. This was never mentioned to us in any way, shape or form, so we feel like a bait and switch took place. They told us what we wanted to hear to get us on board, then did something different. First warning - don't listen to the sales rep, they're not the contractor. Let's move on to the actual job. The job start was delayed due to an extreme heat wave, and although this is no fault of the company, it does have a direct relation to other aspects of my review. I believe the heat wave created a backlog of jobs which resulted in the crew rushing OUR job to try to get caught up. As I stated before, the work we believed would be done to the window sill wood replacement never happened, which leaves me wondering if other wood we observed as being gone (after the aluminum siding in the front we saw missing wood underneath) was ever replaced. I have no way of knowing, and don't trust that they did replace rotted or missing wood even if they said they did. When the job was completed, there were MULTIPLE issues I had with the quality of the work. The majority of these issues are on the front face of the house, the part everyone sees when they look at the new work. We were told that the lengths of the siding pieces were longer, resulting in fewer seams. This wasn't what we saw upon completion. There seemed to be MORE seems than we thought possible. They are unsightly and look just plain bad. One seam in particular is noticeably off, meaning it's not a nice, flat, clean line. The two pieces don't join nicely, creating a very unsightly look. When it was brought to their attention, I was told they couldn't do anything about it without redoing the entire front of the house. So now we have to live with sloppy work. And that is really the core of my issues and review. The work seemed to be SLOPPY and RUSHED. To me we got the product of subcontracted hired help, not professional siding experts. No professional would have left an uneven seam like they did. But I'm nowhere NEAR done with the issues. The capping of the second floor windows was sloppy and uneven. Just plain bad. I can't believe they even did it. The capping is so off parallel with the siding lines it's not even funny. The previous window capping was perfect, so there's no excuse for why they couldn't do the same. Again, UNPROFESSIONAL WORK. On the front entryway peak, we had paid extra for cedar shake style siding as a nice accent. One corner was, again, uneven. I'll say it again - SLOPPY AND UNPROFESSIONAL. We had to have them come back out to fix another area of the cedar shake siding in the other spot where we wanted the accent. They cut a piece noticeably short. Once again, SLOPPY, UNPROFESSIONAL (and rushed?). Let's move on to the gutters. After the gutters were installed, we had a heavy rain about 4 days later. That's when I witnessed MULTIPLE areas of water pouring from under the front gutter, pooling up around the foundation of the house. I took pictures and video and immediately called to request someone come out to fix it. The first rep I got said it would be 4 months before someone could get out to fix it. FOUR MONTHS!! I made another call the next morning expressing my concern for the situation and was moved to the urgent status. To their credit, someone came out a day or so later and fixed the problem. But therein lies my issue. The problem was fixed by adding a drip edge to the bottom of the roofing shingles. A simple fix by someone who knew what they were doing. WHY the crew installing the gutters didn't see the potential issue and add the drip edge right then and there, I have NO idea. Oh wait, I DO know why - UNPROFESSIONAL. Hired help, not professionals at what they do. A professional would have seen the issue and installed the drip edge with the gutters, not leaving it to leak badly. Another issue was the downspout connectivity. In order to prevent the rainwater from flowing onto my neighbor's driveway, I had installed extensions to the front downspout that ran along the house foundation to the back of the house. After the gutters were installed, they left that extension unconnected. Not sure why, as they connected the other extension I had for the rear downspout. This was an easy fix for them as they simply added a different angled bend piece and a reducer to connect the old extension. Why that wasn't done before is a mystery. Another issue I had was the removal of the window well cover I had installed to prevent water from pooling up in the egress and flooding our finished basement. This cover was removed and not put back. Luckily I noticed and fixed it before the heavy rain I mentioned earlier. But the problem I had was I couldn't find all of the screws that attached it to the wall. I was forced to scour my garage for a screw that would fit so I could reattach the cover. Did I mention how UNPROFESSIONAL that is? I still need to find a proper screw as the one I found is too long and sticks out of the wall. Lastly is the cleanup. There was debris all around the house that wasn't picked up. Yes, they got the large pieces, but there were smaller pieces of debris and construction material all around the house. Just yesterday I found a metal fastener of some sort in my backyard! Luckily I didn't hit it with the mower! And on our driveway I found 4 or 5 nails that could have easily punctured my motorcycle or car tire. A tire going flat on a motorcycle could lead to a nasty and possibly fatal accident! I was NOT happy to see nails on my driveway. They definitely didn't follow up with a claim of leaving the place as clean as when they arrived. FAR from it!! In closing, I would NOT recommend Power Home Remodeling to a friend or to anyone. For the amount we paid, I expected FAR better. The jury is still out as to weather the siding is as good as claimed with regards to insulation and energy efficiency. I'm hoping we got at least THAT out of this project. I will say that the customer service aspect was good. Communication was good and their app is easy to use and keeps you updated on the job progress. We also like the fact that we didn't have to pay until the job was completed and the lifetime transferable warranty that comes with the job/work. The work and the workers are where the problem lies. Had they fixed the issues on the front of our house rather than telling us there's nothing they could do, I might have felt differently about some of this. Wouldn't change my overall opinion of sloppy and rushed work by an unprofessional crew, but I might sleep better at night and not frown every time I look at the house when I pull into the driveway.
I would recommend Power for any work you need to have done. They were professional, quick, and very meticulous about keeping things clean and tidy. It's never fun to have to spend money on home projects, but they made it easy. And my house looks great!
Fantastic crew all the way around. Great work!
Power Home Remodeling is the best company for windows, The French Doors are fantastic.
Lenny took so much time with me from the very beginning explaining everything to me that very first night. He was so patient and helpful and answered all my questions. He really made me feel comfortable with the process of each of the projects in my house. I feel like he went above and beyond to do the best he could to meet my needs.
The originial installation of the first 11 windows two years ago went very well. The company contacted us recently with a discount so we had four more windows replaced. They did a great job with the installation.
Great quality of work and follow up on customer satisfaction
The work was done well. Only time will tell but from others in the industry, we heard the workmanship is done very well. The cost is a bit higher than some estimates but no estimates were done as thoroughly as our initial visit. Communication was great with timely responses regarding planning and execution along with any questions along the way. The financing opportunity made this possible for us and no money upfront is great. It may be a higher cost than some other companies but lifetime warranty, good workmanship, great communication and the financing opportunity made it worth it in the end. Assuming no issues in the future and the warranty is stood behind, I sleep well knowing the exterior of my house was done right and shouldn't be an issue for me.
The company is definitely not focused on customer satisfaction, nor are they focused on doing a proper job. I'm tired of leaving reviews for this company. I have left one on their GPB with no response and I left another with BBB again without a response. Lesson learned: spend more money for a job done right the first time.
- Roofing products were first class! Installation appeared to be first class, as well!
- Job was quoted as 1 day installation. Neighbor's installation was one day with a crew of about 25. Our installation took 2+ full days with crew of about 9 day one and crew of seven on day 2, several initial members were moved to another job early in the day. Day two ended at 8:30 PM, after dark.
We were expecting company to arrive before lunch on day 3, so this was cutting time very close.
- Job Manager was briefly on property on day one, but didn't bother to introduce himself. I am retired and was outside during his entire visit.
The entire process was seamless. Everyone we dealt with, was professional and knowledgeable.
I have already referred you to a neighbor down the street. I did point out that the roofing team was exceptional but that the gutters and soffit team needed closer supervision.
I was impressed with the representatives and workers of Power Home Remodeling. Jimmy came to my home to explain and demonstrated their product, windows. He was very knowledgably in answering my questions. And went above and beyond by looking up residents in my addition, so that we could go by and see for myself how the windows looked. We even talked with several residents about their windows and how they felt about them.
The guy, I believe Austin, came out to measure for the windows was very helpful in making sure that i was ok with the decisions I had made with what I wanted, I was very thankful he talked with me about my chose in my breakfast area and I made a changed. After seeing it installed, I was so glad for his suggestion.
The guys that installed the windows were excellent. Jose and his crew worked hard and steady all day to complete the job. They prepared each room with drop clothes, covering the furniture and putting down runners over the flooring. I was so glad that they helped put the mini blinds back up at the end of the day.
There were several things I was told that didn't happened or different.
* I was told that they would take one window out at a time, that didn't happen. After talking to Jose about it, I realized that was next to impossible. Several removed windows in one room, while another was putting the new window in and then started another room.
* I was told the windows could with stand winds up to 130 mph, but later told 120mph.
* I am concerned about how much heat the windows prevent from passing through. The demonstration was very impressive. But the weeks after the windows were installed I was concerned if it was true. We have had temperatures in triple digits. My AC is set on 77 and the thermostat is showing 80/81. I do have an old AC unit, 21 years. So that could be part of the problem.
I am hoping a I made the right decision about replacing my windows. And that my electric bills will over that next years will prove I did make the right decision. I am very pleased with the way the windows look. Very nice!!!
Mr Tucker White and his crew were are very professional the crew did a wonderful job on the roof and they stand by their word.
Mr White, has been very patient explaining concerns I had after the roof project was completed.
The whole Power Home Remodeling group that was assigned to help me were Amazing.
I am scheduled to get some windows done in early September and I am excited about that.
Thank you, Asia, Julia and Mr White👍