There were areas where they were really god and areas where I was not happy at all. I think a lot of it was the subcontractors.

They were super professional and followed through very well!

Recognized Excellence

Recognized Excellence - All of the employees at 800 New Look were exceptional! I can't remember names, but everybody was exceptional that I talked to and worked with.

Areas Of Satisfaction

Areas Of Satisfaction - 800 New Look met all of my expectations and I think they exceeded them on their professionalism.

Additional Comments

Additional Comments - It's a great company and people should work with them!

Recognized Excellence

Recognized Excellence - Dave Fenech did an outstanding job facilitating the work, working with the insurance adjuster, and keeping me updated throughout the process.

Additional Comments

Additional Comments - Everything was excellent. Had a neighbor with roof installed last year by a different company. He said be careful, I would find roof nails on my property for the next six months. Clean up was so good I have not found any nails (none). Thank you 800NewLook.

Schedule

Schedule - P

Recognized Excellence

Recognized Excellence - Matt and Brocky were our sales team and they did a great job. The office staff were very nice and helpful. The installation crew was amazing.

Areas Of Satisfaction

Areas Of Satisfaction - The process was seamless.

They did not do a quality job.

Recognized Excellence

Recognized Excellence - The whole 800 New Look team is a great team. I am impressed across the board with the professionalism this company has.

The only problem I had with 800 New Look is that the people they had come out to do the job were a little fouled mouth. My neighbors were also pretty unhappy about that and tried talking to them, but that did not help.

Recognized Excellence

Recognized Excellence - Entire crew Especially Mike and malisa.

Additional Comments

Additional Comments - Extremely satisfied.

Recognized Excellence

Recognized Excellence - Joel was great to work with and always returned phone calls

Quick response, very tenacious in pursuing matters, effective in getting results.

They did an outstanding job.

Recognized Excellence

Recognized Excellence - Everyone that I had contact with was professional and friendly.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the material and workmanship is very good. We recently experienced a "bomb cyclone" with winds over 50 mph and I saw several houses where shingles were blown off and mine shows no sign of damage.

Design

Design - The roofers did extra work to ensure water does not build up around my chimney.

Excellent professionalism, courteous, and complete satisfaction.

Recognized Excellence

Recognized Excellence - The young lady, Erin I believe over the foreman of the job was great.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job.

Additional Comments

Additional Comments - 800 New Look did a fantastic job.

Areas Of Satisfaction

Areas Of Satisfaction - It was overall great.

Clean

Clean - Job sites cleaned daily

Communication

Communication - Constantly updating status and on site inspections

Quality Of Materials

Quality Of Materials - Top shelf

Quality Of Workmanship

Quality Of Workmanship - Solid skilled employees

Problem Resolution

Problem Resolution - Worked aggressively with the insurance company

Professional & Organized

Professional & Organized - Well organized and scheduled completions

Recognized Excellence

Recognized Excellence - Quality service and workmanship is the goal with Mike and Millisa the driving force

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - Custom installation on a old farm house

Recognized Excellence

Recognized Excellence - Lisa was very knowledgeable and professional. She knows her stuff!

Areas Of Satisfaction

Areas Of Satisfaction - The job was done right and it didn't rain. Everything was good.

Recognized Excellence

Recognized Excellence - Brian and Jason were very good.

Malisa really went to bat for us with our insurance company.We were happy with the work and the price.We will definitely recommend to others.

Areas Of Satisfaction

Areas Of Satisfaction - Overall the project came out ok. They took too long and it was drawn out way to long. It should have been taken care of more quickly.

New Look was very professional and thorough. They did what they said they would do in a timely manner. We are very happy with the workmanship and the people that we dealt with from their company.

Areas Of Satisfaction

Areas Of Satisfaction - They did a lot of different things. All of the work overall was great, thorough, and it appears to be of good quality.

Current Referrals

Current Referrals - I've recommended them to about 3 different people and they are already using them now.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales team. I also dealt with the in house accounting people; they were able to get back to me with answers to my questions quickly.

Areas Of Satisfaction

Areas Of Satisfaction - 800 New Look did a great job.

Recognized Excellence

Recognized Excellence - Brian was very good.

Areas Of Satisfaction

Areas Of Satisfaction - The finished product is great. The house looks wonderful

Areas Of Satisfaction

Areas Of Satisfaction - There employees are wonderful to work with.

Recognized Excellence

Recognized Excellence - Mellisa was wonderful along with Kurt and there newest employee Mike. Great people all around! Bill too!

As far as we are concerned, everything turned out how they said it would. They got a hold of us, took care of everything 100%, and we were well satisfied when it was done. We would certainly recommend them to anybody.

Likely To Recommend

Likely To Recommend - We have already recommended 800 New Look to a friend. As far as we are concerned, everything turned out how they said it would. They got a hold of us, took care of everything 100%, and we were well satisfied when it was done. We would certainly recommend them to anybody.

Areas Of Satisfaction

Areas Of Satisfaction - We were most satisfied in that the materials and workmanship were very good. We can't complain about anything.

Recognized Excellence

Recognized Excellence - Everyone at 800 New Look was good, I can't pick out just one person to recognize.

“We have had a Truly Delightful Experience and would Highly recommend 800NewLook to All we know! “

Areas Of Satisfaction

Areas Of Satisfaction - Kurt & Malisa, the owners of 800NewLook , were hospitable and efficient in helping us with all the claim details, questions, choosing our colors and materials for the new roofing, siding, gutters and downspouts. In addition to explaining the warranties, how and when the work would be completed.

Recognized Excellence

Recognized Excellence - Guy Castillo, Sales if it hadn't been for his warm welcome and knowledge the day we signed I don't think we would have gone with 800NewLook. Guy is a real asset to 800NewLook. Norm helped us with choosing our storm door and Jason efficiently installed it. Bill, Manager & Crew Chief, at 800NewLook, calmly and competently saw to it that the roofing and siding installations ran smoothly. The roofing crew finished our roof in no time! Bill’s Siding Crew; Andre, Mario, Richard and Robert were very pleasant, efficient and experienced! Mike the "Make Sure Things get where their Supposed to Guy" does a great job helping out wherever needed in the course of the job.The gutters and downspouts were simply and quickly installed in a few hours. Michelle, Office Expert, at 800NewLook, quickly, efficiently and effortlessly completed the roof set up appointments, answered any questions and handled any paperwork we needed processed.

Additional Comments

Additional Comments - "I wish All Companies were functioning this Great!" "800NewLook Call them! I think you'll be pleased!"Joyce & Galen ~ Highland, MI