Our experience with Alan Smith Pools was flawless from start to finish.
Very satisfied, excellent work, great company
Very professional job through the entire evolution. Always informed of who would be arriving and when. Job foreman offered excellent guidance and advice. Would recommend this company to all my friends. All workers were friendly and courteous. Both Ron and Mike were excellent. Main office was always pleasant and pleased to answer questions.
Would encourage friend to exclude certain participants from job.
Recognized Excellence - Michael Sickels was very good and Ron did good job
Areas Of Satisfaction - Overall, the job was good and as expected.
These guys were awesome. Professional, trustworthy, reliable and masters of their craft.
Areas For Improvement - None
Areas Of Satisfaction - Everything
Additional Comments - Alan smith Pools was awesome. From day one, they were upfront and transparent about everything, and they made no apologies for the fact that they were more expensive than other companies, but justified it, due to the quality of their work. And that turned out to be 100% true. They communicated exceptionally, showed up on time every day, and did amazing work. The quality of the work, and the professionalism of every single person from the company was worth the extra cost. Zero regrets. I would refer them all day long. When I moved in, I dealt with several contractors from several different industries, including plumbing, electricity, general, construction, landscaping, etc. By far, Alan Smith was the most competent, professional, and trustworthy contractor I dealt with.
Recognized Excellence - Everyone is great and very professional.
Areas For Improvement - There wasn't any area where they fell short
Areas Of Satisfaction - They did a great job. When I needed help to get my plans approved, they went out of their way to help.
Additional Comments - Needed a grab bar installed in an existing spa to make getting in/out easier. They did an amazing job installing without any damage or problems to the existing tile etc. Great job and wonderful assistance from Darren from start to finish.
Very professional thru the whole process excellent workers. tile workers have great talent
Recognized Excellence - Don did a great job guiding us through the project
Couldn’t have asked for more. Would recommend to friends for sure.
Recognized Excellence - CJ and the entire crew were exceptional
Areas Of Satisfaction - Exceed expectations in all areas
Additional Comments - We were very impressed with Allen Smith Pools from start to finish
Overall, Alan Smith Pools is a wonderful company to work with, and they do exceptional work at a fair price. They follow up on everything. I would absolutely use them again!
Recognized Excellence - I would like to recognize Darren Laue.
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
All the crews and personnel did a fantastic job, we're stoked on how our existing pool was transformed.
Quality of Work:
The quality of work performed by Alan Smith Pools on the remodel and renovation of our swimming pool was outstanding. The attention to detail and craftsmanship demonstrated throughout the project exceeded our expectations. From the initial demolition to the final touches, the workmanship was consistently excellent.
Workers' Professionalism:
The workers assigned to our project were not only highly skilled but also remarkably professional. They approached their tasks with dedication and efficiency, demonstrating a strong work ethic and respect for our property. Their courteous demeanor and willingness to address any concerns or questions were greatly appreciated.
Salesman Involvement:
Rob Penticoff, the salesman from Alan Smith Pools remained actively engaged and accessible throughout the entirety of the project. His excellent communication skills ensured that we were always kept informed of the project's progress and any relevant updates. His commitment to customer satisfaction was evident, and his presence added significant value to the overall experience.
Project Manager Performance:
However, we were somewhat disappointed with the performance of the Project Manager assigned to our project. There appeared to be a lack of investment and proactive involvement on his part. Unlike the salesman, the Project Manager did not demonstrate the same level of awareness or engagement with our project. His apparent disconnect and limited communication left us feeling uncertain and overlooked.
Handling of Change Orders:
We experienced four change orders throughout the course of the project, one major and three minor. While the communication regarding the major change order was satisfactory and justified, we found the communication regarding two of the three minor change orders to be lacking. The sudden introduction of these minor changes without sufficient prior communication was unexpected and could have been handled more effectively.
Overall Assessment:
In summary, while the quality of work and professionalism of the workers were exemplary, the experience was somewhat marred by the lackluster performance of the Project Manager. Despite this, we are appreciative of the efforts put forth by Alan Smith Pools and recognize the exceptional contributions of the salesman in ensuring the project's success. Moving forward, we hope that Alan Smith Pools will address the shortcomings identified in our evaluation to further enhance the customer experience and maintain their reputation for excellence.
I probably would have reservations about recommending Alan Smith. They are very expensive.
Everyone was very professional and knowledgeable
Additional Comments - A great experience start to finish
Recognized Excellence - CJ, the supervisor was attentive to all aspects of what I had asked for
We have never worked with more professional than we have with Alan Smith Pools. They did an excellent job, were very considerate people, and very cost-effective.
The supervisor and designer went out of their way, and we are very happy with it.
Recognized Excellence - I would like to recognize John Palmieri for his exceptional service.
Areas Of Satisfaction - They met all of my expectations and did a great job. I expected them to do an excellent job and they did.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - They got the job done quickly and the quality of the work is good.
Recognized Excellence - I would like to recognize the project manager.
Areas Of Satisfaction - They exceeded with the scheduling. It's not easy to schedule what they did, but they were excellent at tit. They sent a text that said they would be here the next day, and they were here. It was extremely well organized. I am a former contractor myself.
Bad communication.
Recognized Excellence - I would like to recognize everyone.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - They did a professional job in a timely manner.
Additional Comments - I would use you again if the occasion arises.
Recognized Excellence - I would like to recognize the guy who came out and was the most experienced for his exceptional service. He was awesome and very knowledgeable. He deserves a kudos.
Areas Of Satisfaction - The whole job met my expectations.
Additional Comments - We use them all the time now because of their quality and expertise. They have good service, quality, and workmanship.
They were extremely professional and timely.
Communication of scheduling was fantastic
Our salesman was very helpful and patient with what we wanted. The quality of the work met our expectations (I work as a QE in Defense). They do not sub-contract out so they have control of all the work done and the timing of the project. And there was little interference in our lives at the house while the work was going on. We look forward to having more work done (pavers) once we save up the money!
Recognized Excellence - It was very easy to work with Geoff Guzynski and John Palmieri.
If you need a pool, call Allen!