Areas Of Satisfaction

Areas Of Satisfaction - The Allen Edwin team was always available for any questions throughout the process. Ray and Jeff were amazing through the whole process

Additional Comments

Additional Comments - The entire team is amazing from my first contact to now with after care. They are all professional, answered questions to my level of understanding, provided constant communication, they were supportive and understanding of my situation and needs. They made the entire process easier than I thought it would be.

Additional Comments

Additional Comments - I thought John and Linda were great and very easy to work with

Professional & Organized

Professional & Organized - Kenny the Project Manager was extremely organized and always very professional.

Value Received

Value Received - The value of my home is high due to my ability to pick out a high number of upgrades.

Construction Quality

Construction Quality - My home is peaceful due to a high quality of insulation. It is also very energy efficient.

Sales Experience

Sales Experience - Ryan McCoy was extremely professional. He was always very knowledgeable and went out of his way to get answers to questions when asked.

New Home Showroom Experience

New Home Showroom Experience - It was a pleasure working our New Home Showtoom Consultant. She was extremely knowledgeable and competent.

Construction Experience

Construction Experience - Our Project Manager Kenny went above and beyond to make sure he delivered a house without any problems. He treated us just the way he would if it was his own home.

Customer Care Experience

Customer Care Experience - I have called Customer Care a few times and they have always been extremely caring and competent.

Suggestions

Suggestions - Everything was so well done I can't think of anything.

Additional Comments

Additional Comments - The support I received from Kenny our Project Manager and Ryan McCoy, our Sales Consultant exceeded my expectations. Their level of knowledge, caring and competence gave me a sense of confidence throughout the sale and building of our beautiful Allen Edwin Home. I am proud to be an Allen Edwin Homes owner.

Professional & Organized

Professional & Organized - Everything was organized through every step of the process and given a large book explaining everything also.

Sales Experience

Sales Experience - Everything was top notch and would/will recommend him to all.

Construction Experience

Construction Experience - He was very knowledgeable and explained everything in the house to me in a very understandable way.

Lender Closing Experience

Lender Closing Experience - Was very quick easy to follow, everything was explained-costs, etc. Was completed online or via phone calls.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Process was very fast and efficient. Staff was very friendly and accommodating to my needs and answered all questions in an easy to understand way.

Customer Care Experience

Customer Care Experience - Any issues I had/have with the house have been resolved in a very timely manner.

Recommend Builder

Recommend Builder - Definately, and already have.

Areas Of Satisfaction

Areas Of Satisfaction - All aspects of the purchase has exceeded my expectations, very nice change

Suggestions

Suggestions - None, has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Nick Jansen (builder) was easy to work with, definitely recommend

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in the home walk-through and during the build. They were very accommodating.

Areas Of Satisfaction

Areas Of Satisfaction - Both project managers were amazing. Adam made buying the home pressure free

Professional & Organized

Professional & Organized - straightforward and open with us from the start.

Areas Of Satisfaction

Areas Of Satisfaction - Hands down the most transparent house buying experience we have had yet. We felt confident that we knew what we were getting into and things to expect or look out for with the house.

Suggestions

Suggestions - No notes :)

Additional Comments

Additional Comments - We've dealt with a few of Allen Edwin employees and I can't remember all their names right now but each and every one of them has been professional and kind!

Areas Of Satisfaction

Areas Of Satisfaction - Everyone has been friendly and knowledgeable

Construction Experience

Construction Experience - Josh Rykse was wonderful to work with.

Additional Comments

Additional Comments - Josh Rykse was excellent to work with. He was extremely helpful along the way and continues to follow up. Joe Dunlap was also incredibly professional and also continues to follow up. Both are assets to the Allen Edwin company.

Construction Experience

Construction Experience - Excellent service knowledge informative!

Areas Of Satisfaction

Areas Of Satisfaction - Taking time to walk me through all the steps, project manger Tim is excellent and so helpful through the process! Sales were great and informative!

Additional Comments

Additional Comments - Great team at Allen Edwin

Construction Experience

Construction Experience - Henry communicated with us every step of the way.

Customer Care Experience

Customer Care Experience - All of our concerns were addressed and scheduled to be addressed as needed

Areas Of Satisfaction

Areas Of Satisfaction - This is a good quality home that is very well insulated and built for the money.

Professional & Organized

Professional & Organized - They made everything very easy :)

Sales Experience

Sales Experience - Jim Douglass was very helpful and explained everything so well!

New Home Showroom Experience

New Home Showroom Experience - Megan Thomas was very helpful and knowledgeable!

Construction Experience

Construction Experience - John Tucker gave us weekly updates and was very helpful! We miss getting our weekly updates!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Latrice Johnson was a great closing agent! She was especially helpful in coordinating the check-key tradeoff when our cashier’s check was delayed by FedEx! Crystal Haydo was so kind to meet with us on a weekend to trade the key for the cashier’s check!

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes just made the whole process easier. Ray and Jeff were constantly updating us on the progress of the house. If we had any questions they would email or call back to answer our questions.

Construction Experience

Construction Experience - Kurt Feringa was our onsite Production Manager and he did a fantastic job. From initially reaching out to introduce himself to providing detailed construction updates as well as the thorough insight he provided during site walks. Highly recommend Kurt and we would love to work with him again in the future.

Areas Of Satisfaction

Areas Of Satisfaction - We look our home and the overall process from start to finish with Allen Edwin was smooth and painless.

Sales Experience

Sales Experience - Very Professional and Responsive

Areas Of Satisfaction

Areas Of Satisfaction - Quality of product and attention to detail

Additional Comments

Additional Comments - The people I worked with were always very professional and respectful during this process

Areas Of Satisfaction

Areas Of Satisfaction - Throughout the whole process, everyone made sure to keep us informed with everything going on. Everyone made the whole process great for us.

Sales Experience

Sales Experience - Alexis was great!

New Home Showroom Experience

New Home Showroom Experience - Megan was amazing!

Construction Experience

Construction Experience - Ray and Scott are rockstars! Went above and beyond to ensure our home was perfect for us

Lender Closing Experience

Lender Closing Experience - Brendon is wonderful!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Sandy is the best!

Customer Care Experience

Customer Care Experience - Mitch was super helpful!

Areas Of Satisfaction

Areas Of Satisfaction - We LOVE our house!

Areas Of Satisfaction

Areas Of Satisfaction - Every staff member from sales to closing was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Getting us into our home quickly and easily!

Sales Experience

Sales Experience - Tom was very informative and nice.

Construction Experience

Construction Experience - John always answered my questions and concerns promptly.

Areas Of Satisfaction

Areas Of Satisfaction - The project timeline was met and exceeded. As well as my sales experience.

New Home Showroom Experience

New Home Showroom Experience - Mara was a delight to work with. She made the enormous task of making so many decisions straight forward.

Construction Experience

Construction Experience - Tyler was great to work with.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Latrice was awesome to work with. She went to bat for me at the last minute to smooth a last-minute bump that might have delayed the closing.

Easier Than Expected

Easier Than Expected - This was my first time building a home. I was pleasantly surprised with the ease of the entire process. There were some challenges, but the AEH team was professional and made sure issues were resolved.

Areas Of Satisfaction

Areas Of Satisfaction - I was impressed with the quality of the people that I have dealt with from AEH. Adam made the sales experience very informative and transparent. Tyler was great to work with in so many ways. He is in a job that highlights his many skills pertaining to home building. He was great at keeping me in the loop with the Friday emails of what had been accomplished that week and what was scheduled to happen the following week. Daniel has been great to meet and work with on few things that need to be addressed at my first customer care meeting.

Customer Care Experience

Customer Care Experience - Very responsive!

Areas Of Satisfaction

Areas Of Satisfaction - Completion timeline of home, initial sales experience, customer care/service line

New Home Showroom Experience

New Home Showroom Experience - I most definitely enjoyed the New Home Showroom selection experience. It was fun.

Construction Experience

Construction Experience - My production manager definitely provided a good experience.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very informative after moving in. I enjoyed the walk through explaining everything, and I also liked the showroom.